2/16 KSmith -- Scheduled for 2/25 with Melissa. 9-11am
2/13 KSmith -- Melissa is checking with the site to see if the date works and will let me know.
2/12 KSmith -- Responded to Scott B's email with Melissa provided 2/25 as a scheduled date and am awaiting response
2/2/26 SReich - Updated POC and placing in RFS.
1/20 KSmith -- Placing on hold due to no response from POC
1/16 KSmith -- Left VM and sent email to schedule for 1/27-1/28
1/15 KSmith -- Left VM and sent email to schedule for 1/27-1/28
1/12 KSmith -- Sent email to schedule for 1/27-1/28
1/9 KSmith -- Sent email to schedule for 1/27-1/28
01/08/2026 LHill-tried to send an email to Kristina at kmuffoletto@primarycarewny.com but it bounced.
01/08/2026 LHill-LM at (716) 923-3449 for Kristina Muffoletto to confirm contact & equipment.
🔧Work Performed
Annual Equipment Electrical Safety Test Service completed. INSPECTED 94 ITEMS
🔍Technician Findings
iNSPECTION
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test Service
97 pcs
https://www.ebiotrack.com/omnicor/inspection.php?iid=10455
📧
Email:Re: Scheduling for Annual Inspections
Completed Feb 16, 2026
From: Mbanks@primarycarewny.com
To: ksmith@emsar.com, scott.berry@emsar.com
Great, thank you so much!
Best regards,
Melissa Banks
Operations Specialist
Phone: 716.908.3563
mbanks@primarycarewny.com <mailto:deitapence@primarycarewny.com>
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, February 16, 2026 10:25 AM
To: Melissa Banks <Mbanks@primarycarewny.com>; Scott Berry <scott.berry@emsar.com>
Subject: RE: Scheduling
📧
Email:Re: Scheduling for Annual Inspections
Completed Feb 16, 2026
From: Mbanks@primarycarewny.com
To: ksmith@emsar.com, scott.berry@emsar.com
Hi Kourtney,
Yes, we should be good, I confirmed the last two dates and forgot to email you back on Friday. I'm just confirming the 26th is good now. It shouldn't be a problem.
Best regards,
Melissa Banks
Operations Specialist
Phone: 716.908.3563
mbanks@primarycarewny.com <mailto:deitapence@primarycarewny.com>
________________________________
From: Kourtney Smith <ksmith@emsar.com
📧
Email:Re: Scheduling for Annual Inspections
Completed Feb 13, 2026
From: Mbanks@primarycarewny.com
To: ksmith@emsar.com, scott.berry@emsar.com
Hi Kourtney,
I'm checking with our sites to see if these dates work. What is the estimated arrival and end time for the inspection people?
Best regards,
Melissa Banks
Operations Specialist
Phone: 716.908.3563
mbanks@primarycarewny.com <mailto:deitapence@primarycarewny.com>
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, February 12, 2026
📋
Outbound to +17169233449
Completed Jan 16, 2026
Left VM to schedule inspection
📧
Email: Re: PRIMARY CARE OF WNY- WILLIAMSVILLE -- EMSAR Inspection -- WO-01328584
Completed Jan 16, 2026
To: ktymorek@primarycarewny.com
CC:
BCC:
Attachment: --none--
Subject: Re: PRIMARY CARE OF WNY- WILLIAMSVILLE -- EMSAR Inspection -- WO-01328584
Body:
Hi Kristy,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at PRIMARY CARE OF WNY- WILLIAMSVILLE located at 30 North Union Road?
If not, would you have the contact information of the person I need to speak with?
If you ar
📧
Email: Re: PRIMARY CARE OF WNY- WILLIAMSVILLE -- EMSAR Inspection -- WO-01328584
Completed Jan 15, 2026
To: ktymorek@primarycarewny.com
CC:
BCC:
Attachment: --none--
Subject: Re: PRIMARY CARE OF WNY- WILLIAMSVILLE -- EMSAR Inspection -- WO-01328584
Body:
Hi Kristy,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at PRIMARY CARE OF WNY- WILLIAMSVILLE located at 30 North Union Road?
If not, would you have the contact information of the person I need to speak with?
If you ar
📋
Outbound to +17169233449
Completed Jan 15, 2026
Left VM to schedule for 1/27-1/28
📧
Email: Re: PRIMARY CARE OF WNY- WILLIAMSVILLE -- EMSAR Inspection -- WO-01328584
Completed Jan 12, 2026
To: ktymorek@primarycarewny.com
CC:
BCC:
Attachment: --none--
Subject: Re: PRIMARY CARE OF WNY- WILLIAMSVILLE -- EMSAR Inspection -- WO-01328584
Body:
Hi Kristy,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at PRIMARY CARE OF WNY- WILLIAMSVILLE located at 30 North Union Road?
If not, would you have the contact information of the person I need to speak with?
If you ar
📧
Email: PRIMARY CARE OF WNY- WILLIAMSVILLE -- EMSAR Inspection -- WO-01328584
Completed Jan 9, 2026
To: ktymorek@primarycarewny.com
CC:
BCC:
Attachment: --none--
Subject: PRIMARY CARE OF WNY- WILLIAMSVILLE -- EMSAR Inspection -- WO-01328584
Body:
Hi Kristy,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at PRIMARY CARE OF WNY- WILLIAMSVILLE located at 30 North Union Road?
If not, would you have the contact information of the person I need to speak with?
If you are the
📋
Outbound to +17169233449
Completed Jan 8, 2026
01/08/2026 LHill-LM at (716) 923-3449 for Kristina Muffoletto to confirm contact & equipment.
📅
WO-01328584 - Inspection - WILLIAMSVILLE - PRIMARY CARE OF WNY- WILLIAMSVILLE
Feb 25, 2026 9:30am – 5:00pm
Work Order: WO-01328584
Account: PRIMARY CARE OF WNY
Customer Case Number:
Location: PRIMARY CARE OF WNY- WILLIAMSVILLE
Address: 30 NORTH UNION ROAD, WILLIAMSVILLE, NY 14221
Manufacturer:
Model #:
Serial #:
Contact Name: Melissa Banks
Contact Phone: 7169083563
Contact Email: mbanks@primarycarew
Timeline
📞
Case Linked Dec 31, 7:39 AM
Case Number:00555222
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 31, 12:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
⚠️7.0 business days
👷
▶
2
Technician Assigned Jan 9, 10:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:8d 21h
⚠️7.0 business days
⏸️
Status: On Hold by Kourtney SmithJan 20, 10:46 AM
From:Assigned
To:On Hold
Duration in Previous:11d 0h
🚨18.0 business days
📅
Status: Ready for Scheduling by Scott BerryFeb 12, 2:28 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:23d 3h
👷
▶
2
Technician Assigned Feb 12, 3:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:44m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 16, 10:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-25T14:30:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Erwin ForsterFeb 25, 10:34 AM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 0h
✔️
Status: Completed by Erwin ForsterFeb 25, 3:08 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 33m
⏱️
▶
2
6x Labor Added Feb 25, 7:53 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Erwin Forster
From:Completed
To:Closed
Duration in Previous:4h 46m
⏳3.5 business days
📄
▶
3
Status: Ready to Bill Mar 2, 2:05 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-255353
Bottlenecks
Ready for Scheduling
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)