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WO-01328590 ↗ ServiceMax

OSWEGO HEALTH • Inspection • PSM

📍 HOSPITAL VENTILATORS — 110 W 6TH ST, OSWEGO NY, 13126

Dec 31, 2025 → Jul 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (132 biz days late)
Active: 133 biz days
🕐 Clock stopped: Canceled (Jul 14, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 9, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 6 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Jan 9 → Feb 3, 2026
16 business days (counted)
Running total: 22 of ? biz days used
28d
▶ Clock Running
Status: Reschedule
Feb 3 → Mar 16, 2026
28 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Entered
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 50 of ? biz days used
83d
▶ Clock Running
Status: Assigned
Mar 16 → Jul 14, 2026
83 business days (counted)
Running total: 133 of ? biz days used
Created: Dec 31, 2025 Canceled: Jul 14, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Jan 9 Ready for Scheduling ▶ Running 6 6
Jan 9 → Jan 9 Assigned ▶ Running 0 6
Jan 9 → Feb 3 Scheduled ▶ Running 16 22
Feb 3 → Mar 16 Reschedule ▶ Running 28 50
Mar 16 → Mar 16 Entered ▶ Running 0 50
Mar 16 → Jul 14 Assigned ▶ Running 83 133
Dispatch 1.0d
Coordinators 135.8d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Coordinators
135.8 days
Over SLA
Created: Dec 31, 2025 Due: Feb 27, 2026 Completed: Jul 14, 2026 (136 days late)
📅
133.8 days Total Age
⏱️
83.3d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
130.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555225
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service Equipment: 12 https://www.ebiotrack.com/omnicor/inspection.php?iid=10458
Priority
Standard
Origin
Email
Reason
New Case
Contact
Stephanie Alnutt
Owner
Shelby Robinson
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328590 (current) Canceled
Inspection • Ryan Schwochow
Created: Dec 31, 2025
Behind Schedule - Needs Attention
Canceled • 227 days old
🚨
Primary Delay 83.3 days stuck in "Assigned"
⏱️
Total Delay 130.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
6.8d / 1.0d SLA
Scheduled
17.0d / 2.0d SLA
Reschedule
28.7d / 2.0d SLA
Assigned
83.3d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/16 KSmith -- Per Shawn R, this needs reassign to the Depot Team

3/12 KSmith -- Shawn is following up on this one when he returns from PTO on Monday

3/4 KSmith -- Shawn is going to check on this and get back with us.

3/2/26 RBerry- Chattered: @Shawn Rogers​ @Scott Berry​ Do we have an update on this WO?


2/23 KSmith -- Shawn is working with tech support on this customer and their equipment

2/3 KSmith -- No FSEs are trained on this equipment. Shawn is working on the process for this with Scott Berry. Advised customer service is being rescheduled.

CONFIRMED


01/09/2026 LHill-rec'd call from Stephanie at 315-349-5511. She confirmed she is the contact. confirmed 02/04 with tech arrival between 8-10 works for her.

Scheduling ahead needed: No 


Certain day or time: anytime 


Confirmed contact information is correct: Yes.  


Anything additional needed for tech to gain access to the facility: Check in at the front desk and let them know you are here for respiratory. 


01/07/2026 LHill-sent email to Stephanie Alnutt at salnutt@oswegohealth.org to confirm contact & equipment.


01/07/2026 LHill-LM at 315-349-5882 for Stephanie Alnutt to confirm contact & equipment.

⚠️ Problem Description
Annual Equipment Electrical Safety Test Service Equipment: 12 https://www.ebiotrack.com/omnicor/inspection.php?iid=10458

Timeline

📞
Case Linked Dec 31, 7:39 AM
Case Number: 00555225
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 31, 12:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
3 Technician Assigned Jan 9, 9:50 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 8d 21h, 1m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-04T13:00:00.000+0000, 2026-02-04T14:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Kourtney Smith Jan 30, 8:52 AM
Scheduled For: 2026-02-04T13:00:00.000+0000
3.0 business days
🔄
Status: Reschedule by Kourtney Smith Feb 3, 1:37 PM
From: Scheduled
To: Reschedule
Duration in Previous: 25d 3h
🚨 29.0 business days
🆕
Status: Entered by Kourtney Smith Mar 16, 9:40 AM
From: Reschedule
To: Entered
Duration in Previous: 40d 19h
👷
2 Technician Assigned Mar 16, 5:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 7h 42m
🚨 83.8 business days
🚫
Status: Canceled by Ryan Schwochow Jul 14, 12:09 PM
From: Assigned
To: Canceled
Duration in Previous: 119d 18h

Bottlenecks

Ready for Scheduling
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Reschedule
Duration: 28.7 business days (threshold: 2.0 business days)
Exceeded by 26.7 business days
Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Assigned
Duration: 83.3 business days (threshold: 4.0 business hours)
Exceeded by 82.8 business days

🔗 Related Artifacts

📞
Case 00555225
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Dec 31, 12:42 PM
Invoice #
N/A

Details