Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Brandt Veterinary Clinic — 720 Tamiami Trl N, Nokomis FL, 34275
Dec 31, 2025 → Feb 20, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Dec 31 → Dec 31 | Created | ▶ Running | 0 | 0 / 4 |
| Dec 31 → Dec 31 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Dec 31 → Dec 31 | Assigned | ▶ Running | 0 | 0 / 4 |
| Dec 31 → Jan 8 | Awaiting Parts - Customer | ⏸ Paused | 5 | — |
| Jan 8 → Jan 8 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Jan 8 → Jan 12 | Assigned | ▶ Running | 2 | 2 / 4 |
| Jan 12 → Jan 15 | Scheduled | ▶ Running | 3 | 5 / 4 |
| Jan 15 → Jan 15 | Tech On Site | ▶ Running | 0 | 5 / 4 |
| Jan 15 → Jan 16 | Tech Off Site | ▶ Running | 1 | 6 / 4 |
| Jan 16 → Jan 21 | Awaiting Parts | ⏸ Paused | 2 | — |
| Jan 21 → Jan 21 | Ready for Scheduling | ▶ Running | 0 | 6 / 4 |
| Jan 21 → Jan 21 | Assigned | ▶ Running | 0 | 6 / 4 |
| Jan 21 → Jan 26 | Scheduled | ▶ Running | 3 | 9 / 4 |
| Jan 26 → Jan 26 | Tech On Site | ▶ Running | 0 | 9 / 4 |
| Jan 26 → Jan 27 | Awaiting Parts | ⏸ Paused | 1 | — |
| Jan 27 → Feb 11 | L2 Screening | ▶ Running | 11 | 20 / 4 |
| Feb 11 → Feb 11 | Ready for Scheduling | ▶ Running | 0 | 20 / 4 |
| Feb 11 → Feb 11 | Assigned | ▶ Running | 0 | 20 / 4 |
| Feb 11 → Feb 11 | Scheduled | ▶ Running | 0 | 20 / 4 |
| Feb 11 → Feb 11 | Entered | ▶ Running | 0 | 20 / 4 |
| Feb 11 → Feb 11 | Ready for Scheduling | ▶ Running | 0 | 20 / 4 |
| Feb 11 → Feb 11 | Assigned | ▶ Running | 0 | 20 / 4 |
| Feb 11 → Feb 21 | Scheduled | ▶ Running | 6 | 26 / 4 |
2/19/26 AJinerson - Called site to inform them that we need to push back arrival time to between 11am-1pm due to tech having urgent repair come in their area first thing in the morning. Left VM regarding later arrival time now between 11am-1pm.
2/13/26 AJinerson - Called Wendy to give her our confirmed arrival time for 2/20, left message w/ Raya to confirm arrival will be between 9am-11am.
2/11/26 AJinerson - Wendy called back ready to schedule. Stated yes they need to schedule on a Mon, Weds, or Friday, but need to make sure their tech is on-site as well and requested to schedule for Fri. 2/20.
Confirmed scheduling for Friday, 2/20. Site will be open from 730am - 530pm.
We need to confirm with our tech what our arrival time will be, as this is a 6 hour round trip and tech may need to overnight night to this area before to cover this in morning of Friday, 2/20. We will call Wendy back with arrival window once confirmed.
2/11/26 AJinerson - Called site to schedule tech visit. Went through prompts, but no answer. Left VM regarding needing to schedule tech visit.
2/11/26 AJinerson - WO not released into RFS until 2/11 with SLA of 2/3 (it was stuck in L2 - Screening from 1/27 - 2/11). Discussed w/ tech sup to approve sending tech who is 3+ hours 1-way to cover this, due to local EMSAR tech on PTO 2/16 - 2/20 and site needs specific scheduling dates that local tech is already filled w/ repairs on.
2/11/26 RBerry- Received call from Midmark with Wendy on the phone, states that customer has received parts and would like to schedule. Spoke with Wendy, states Monday, Wednesday and Friday's are the best dates. Advised that the local technician is out next week and we will give her a call back once we have confirmation on the technician covering. Spoke with AJinerson and she states Yves Dessin will be assisting with coverage. She will call customer to schedule date and time.
01/28/2026 EMartin
Your shipment
1ZE444250170727096
Scheduled Delivery
Today, January 28 by 12:00 P.M.
Your package has arrived at a local UPS location and is being processed for delivery.
1/27/26 lcoonrod
Tracking number 1ZE444250170727096 Currently, we are not able to provide the tracking details. Order No: 751344 Customer PO No: SR1514416 Customer: Midmark No Charge Service Request NO: 1514416 Ship To Name: Brandt Veterinary Clinic Ship To Address: 720 Tamiami Trl N Ship To City/State: Nokomis, FL 34275-2198 Waybill (Tracking #): 1ZE444250170727096 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 27-JAN-2026 LINE NO: 1.1 QTY: 2 ITEM: 016-10104-00 SERIAL #: DESCRIPTION: TUBING, POWER OPTIC, 6 PIN, ISO, CONFORM1/21/26 AJinerson - Received email back from Andrae confirming tech visit for Monday, 1/26 with eta between 9am-11am.
POC onsite: Andrae Difiore
Parts location: Andrae will have parts for tech
Arrival instructions:
1/21/26 AJinerson - Sent email to POC Andrae offering tech visit on Mon. 1/26 with eta between 9am-11am.
1/21/26 AJinerson - Called site to follow up and schedule now that we received update on parts. Spoke with Angelie who informed me that Andrae is out today, but will be back tomorrow, 1/22. Angelie took my number and said she would have Andrae call us back tomorrow.
1/21/26 AJinerson - WO in "awaiting parts" but per notes from 1/16, we received tracking, WO was just never flipped to RFS.
01/16/2026 SRobinson- Order No: 749553
Customer PO No: SR1514416
Customer: Midmark No Charge
Service Request NO: 1514416
Ship To Name: Brandt Veterinary Clinic
Ship To Address: 720 Tamiami Trl N
Ship To City/State: Nokomis, FL 34275-2198
Waybill (Tracking #): 1ZE444250170099355
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 16-JAN-2026
LINE NO: 1.1 QTY: 1 ITEM: 016-10104-00 SERIAL #: DESCRIPTION: TUBING, POWER OPTIC, 6 PIN, ISO, CONFORM
1/12/26 AJinerson - Called site to follow up and schedule tech visit.
Spoke with Andrae and confirmed scheduling for Thursday, 1/15 with eta between 9am-11am.
POC onsite: Andrae Difiore
Parts location: Andrae has them and will assist tech w/ them.
1/9/26 AJinerson - Parts delivered onsite 1/9.
1/8/26 AJinerson - No parts ETA yet as of 1/8 4PM EST.
1/8/26 SReich
Order No: 746710 Customer PO No: SR1514416 Customer: Midmark No Charge Service Request NO: 1514416 Ship To Name: Brandt Veterinary Clinic Ship To Address: 720 Tamiami Trl N Ship To City/State: Nokomis, FL 34275-2198 Waybill (Tracking #): 1ZE444250172002418 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 08-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: 051-10361-00-813 SERIAL #: DESCRIPTION: HOLDER, BAR MOUNT LINE NO: 2.1 QTY: 1 ITEM: 057-10726-00-813 SERIAL #: DESCRIPTION: BAR, HOLDER MTG LINE NO: 3.1 QTY: 1 ITEM: 057-10726-01-813 SERIAL #: DESCRIPTION: BAR, HOLDER MTG LINE NO: 4.1 QTY: 2 ITEM: 040-0010-120 SERIAL #: DESCRIPTION: SCR SHC 0.190-24 X 0.625 ZN LINE NO: 5.1 QTY: 2 ITEM: 040-0010-157 SERIAL #: DESCRIPTION: SCR PNH 0.190-24 X 0.500 ZN PHILLIPS W/INT TOOTH LOCK WASHER12/31/25 AJinerson - Called site to let them know we are currently waiting on parts to ship out and will call to schedule our visit once we have ETA/tracking info. Site was closed for the holiday.
12/31/25 AJinerson - Parts shipping to site but no tracking info yet.
12/31/2025jsells
left a voicemail with the work order number and let them know that someone will call them to schedule
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03066278 | Labor | Open | 1.45 | $165.00 | Jan 15, 12:34 PM |
| WL-03066279 | Travel | Open | 61 | $110.00 | Jan 15, 12:34 PM |
| WL-03066280 | Labor | Open | 1.6333333333333 | $0.00 | Jan 15, 12:34 PM |
| WL-03079043 | Labor | Open | 1.8166666666667 | $0.00 | Jan 26, 12:18 PM |
| WL-03079044 | Labor | Open | 2.15 | $247.50 | Jan 26, 12:18 PM |
| WL-03079045 | Travel | Open | 61 | $110.00 | Jan 26, 12:18 PM |
| WL-03114416 | Labor | Open | 3 | $330.00 | Feb 20, 5:02 PM |
| WL-03114418 | Travel | Open | 130 | $0.00 | Feb 20, 5:02 PM |
| WL-03114761 | Labor | Open | 4.5 | $0.00 | Feb 20, 9:02 PM |