Midmark Service Request Dispatch Authorization - WO-00143405
Closed
Zone 1
NWD-no foot function
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
1/15/2025 NSuarez On SRA the description notes didn't match with the Work preformed.
12/31/2025 CRamen spoke with Joy and schedule for Tuesday 1/6/2026 with tech arrival between 11-1
12/31/2025jsells
left a voicemail with the work order number and I let Joy know someone will call her to schedule
🔧Work Performed
1/6/2026 Mike Huffman. Adjusted bracket holding limit switch.
🔍Technician Findings
Foot function is not moving.
⚠️Problem Description
Zone 1
NWD-no foot function
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
📄Description
Midmark Model: 630 (Series) Human Form Procedures Chair
📋
Outbound to +18478693300
Completed Dec 31, 2025
12/31/2025 CRamen spoke with Joy and schedule for Tuesday 1/6/2026 with tech arrival between 11-1
📋
Outbound to +18478693300
Completed Dec 31, 2025
left a voicemail with the work order number and I let Joy know someone will call her to schedule
Work Order: WO-01328619
Account: MIDMARK
Customer Case Number: SR 1514666 WO-00143405
Location: Midwest Cntr. for Womens Healthcare
Address: 3633 W Lake Ave, Ste 204, Glenview, IL 60026
Manufacturer: Midmark Corp
Model #: 630 (Series)
Serial #: V2725103
Contact Name: Joy Conroy
Contact Phone: 847-
PDF
SRA_WO-00143405_ver1
Dec 31, 2025
JPG
WO-01328619 service request authorization
Jan 6, 2026
Timeline
📞
Case Linked Dec 31, 11:33 AM
Case Number:00555333
Subject:Midmark Service Request Dispatch Authorization - WO-00143405
Status:Closed
📋
▶
2
Work Order Created Dec 31, 2:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Dec 31, 2:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:12m
🗓️
▶
2
Status: Scheduled Dec 31, 3:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-01-06T17:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMANJan 6, 11:47 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 20h
⏱️
3x Labor Added Jan 6, 12:22 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 55
⏱️
▶
2
2x Labor Added Jan 6, 4:20 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL HUFFMAN
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:4h 34m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Jan 8, 12:27 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⚠️6.0 business days
🧾
Invoice Created Jan 15, 4:36 PM
Invoice Number:SM-250790
Bottlenecks
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)