Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328629 ↗ ServiceMax

MIDMARK • Repair • P4

📍 FROST FAMILY PET CLINIC — 6272 E Riverside Blvd, Loves Park IL, 61111

Dec 31, 2025 → Jan 7, 2026

✅ Completed
P4 4 business days from creation
Target: Jan 6, 2026
🕐 Clock stopped: Completed (Jan 7)
✗ SLA Missed
Dispatch 0.0d
Material Management 0.1d
Coordinators 5.5d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.1 days
Coordinators
5.5 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Dec 31, 2025 Due: Jan 7, 2026 Completed: Jan 7, 2026 (on time)
📅
5.3 days Total Age
⏱️
3.3d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555363
Midmark Service Request Dispatch Authorization - WO-00143415
Closed
Zone 2 WD Table will not go down Parts shipping via UPS Next Day Air. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 746765 015-11748-00 1.00000 Ship Exchanged Open 746765 015-2451-00 4.00000 Ship Exchanged Open 746765 015-0737-23 3.00000
Priority
High
Origin
Email
Reason
New Case
Contact
Hailey Cass
Owner
Jessica Sells
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328629 (current) Invoiced
Repair • Mike Huffman
Created: Dec 31, 2025 • Closed: Jan 7, 2026
Completed with minor delays
Invoiced • 134 days old
🚨
Primary Delay 3.3 days stuck in "Scheduled"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts - Customer
0.1d
Assigned
2.1d / 0.5d SLA
Scheduled
3.3d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/2/2025 CRamen spoke with Mandy, confirmed that parts were received and scheduled repair for Wednesday 1/7/2026 with tech arrival between 8-10am. Mandy and Hannah will be POC day of service 815-282-2800


1/2/2026 Delivered today.


12/31/2025 CRamen parts to deliver Friday. Facility is closed till 8am Friday and will call then to schedule


12/31/2025jsells

Ship To Name: Frost Family Pet Clinic Ship To Address: 6272 E Riverside Blvd Ship To City/State: LOVES PARK, IL 61111 Waybill (Tracking #): 1ZE444250148458419 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 31-DEC-2025 LINE NO: 1.1 QTY: 4 ITEM: 015-2451-00 SERIAL #: DESCRIPTION: SWITCH, PUSH BUTTON LINE NO: 2.1 QTY: 3 ITEM: 015-0737-23 SERIAL #: DESCRIPTION: JUMPER WIRE, RED 18 GA., 29 L LINE NO: 3.1 QTY: 1 ITEM: 015-11748-00 SERIAL #: DESCRIPTION: LIMIT SWITCH HARNESS, DRY


12/31/2022225 CRamen assigned to MHuffman and placed into APC


12/31/2025jsells

left a voicemail with the work order number and let Hailey know a coordinator will call to schedule the visit

🔧 Work Performed
1/7/2026 Mike Huffman. The table moves up will not move down. Adjusted the metal plate on bottom of table which raises to activate the limit switches. Intermittently the table would not go down. Replaced four switches, part 015-2451-00. Tested full functionally. All tests passed. Completed the Service Request Authorization and obtained customer signature.
🔍 Technician Findings
Table moves up will not move down.
⚠️ Problem Description
Zone 2 WD Table will not go down Parts shipping via UPS Next Day Air. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 746765 015-11748-00 1.00000 Ship Exchanged Open 746765 015-2451-00 4.00000 Ship Exchanged Open 746765 015-0737-23 3.00000
📄 Description
Midmark Canis Major Vet table (CMDT-60, CMDT-WS-60)

Timeline

📞
Case Linked Dec 31, 12:35 PM
Case Number: 00555363
Subject: Midmark Service Request Dispatch Authorization - WO-00143415
Status: Closed
📋
▶
2 Work Order Created Dec 31, 4:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Dec 31, 4:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 25m, 0m
📅
Status: Ready for Scheduling by Jessica Sells Dec 31, 5:33 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 39m
🆕
▶
2 Status: Entered Dec 31, 5:52 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Mike Huffman
⏳ 2.8 business days
🗓️
▶
2 Status: Scheduled Jan 2, 4:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-07T15:00:00.000+0000
⏳ 3.9 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Jan 7, 9:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 16h
⏱️
2x Labor Added Jan 7, 9:51 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 92
⏱️
▶
2 Labor Added Jan 7, 10:35 AM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL HUFFMAN
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 20m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Jan 9, 10:49 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jan 12, 1:55 PM
Invoice Number: SM-250893

Bottlenecks

Assigned
Duration: 2.1 business days (threshold: 4.0 business hours)
Exceeded by 1.6 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00555363
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Mike Huffman
Scheduled
Jan 7, 10:00 AM
Created
Dec 31, 4:27 PM
Invoice #
SM-250893

Work Details (3)

Name Type Status Qty Amount Date
WL-03055995 Labor Open 1.5 $0.00 Jan 7, 9:51 AM
WL-03055997 Travel Open 92 $110.00 Jan 7, 9:51 AM
WL-03056032 Labor Open 2 $220.00 Jan 7, 10:35 AM

Details