Follow up to WO-01304709
Inspection #: 30107
Asset ID: 12976166
Model: Welch Allyn - Connex Spot Monitor
Notes: Failed Calibration Vital signs monitor will not power on. It also will not charge. I was able to charge another monitor with the charger from this unit, but neither charger (the one from this unit and the one from the other unit) will charge this device.Will not power on. Recommend remove from service. Reviewed service with customer, quote needed
Replaced Blood pressure assembly and reconnected device. Was able to pass calibration and new BP assembly fixed issue.
Cleaned Device Externals
Visual Inspection; Passed
Battery verified good
Initialize NIBP Board Completed
Calibration Completed
PM Completed per mfg specs
*See attached service record for detailed testing results*
🔍Technician Findings
2/12 SKLEIN - New PCB Board did not fix issue. Unit was still not able to turn on or charge. Discovered that the charging port was damaged and the port was pushed back. Replaced the charging port with one of Oak Street's used devices. (Will not charge for Charging port). This fixed issue, but unit had dead pixels on touchscreen. Touchscreen will need to be replaced too. When trying to calibrate unit, calibration was failing. Blood Pressure assembly will need to be replaced to fix calibration issue.
2/11 SKLEIN - New front panel did not fix power button issue. Issue isn't with the front panel. Issue lies with the PCB Board and will need to change parts.
NEW PARTS:
1 x 105925-R (Refurbished PCB Board)
2 x Labor
3 x Shipping
Needs front pwr button replaced - ordering parts
⚠️Problem Description
Follow up to WO-01304709 - Inspection #: 30107 -
Notes: Failed Calibration Vital signs monitor will not power on. It also will not charge. I was able to charge another monitor with the charger from this unit, but neither charger (the one from this unit and the one from the other unit) will charge this device. Will not power on.
Welch Allyn - Connex Spot Monitor
Asset ID#: 12976166
S/N: 100021422422 https://www.ebiotrack.com/workorder.php?wo=70642
📄Description
Welch Allyn - Connex Spot Monitor 71XX
Oak Street Health Consignment Equipment
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 9, 2026
To: rocio.bustillo2@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328683Location: Oak Street Health - Gentilly, LAAddress: 4800 Chef Menteur Hwy, Ste A New Orleans, LA 70126Device: Problem Description: Follow up to WO-01304709 - Inspecti
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 2, 2026
To: rocio.bustillo2@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328683Location: Oak Street Health - Gentilly, LAAddress: 4800 Chef Menteur Hwy, Ste A New Orleans, LA 70126Device: Problem Description: Follow up to WO-01304709 - Inspecti
Follow up to WO-01304709
Inspection #: 30107
Asset ID: 12976166
Model: Welch Allyn - Connex Spot Monitor
Notes: Failed Calibration Vital signs monitor will not power on. It also will not charge. I was able to charge another monitor with the charger from this unit, but neither charger (the one
💬Case Comment
Internal Nov 6, 2025 8:44am
11/06/2025 JRolston - Closing per procedure as email denotes that unit will be removed from service.
Timeline
📞
Case Linked Nov 5, 2:45 PM
Case Number:00541397
Subject:Follow up to WO-01304709
Status:Closed
🚨38.0 business days
📋
▶
4
Work Order Created Jan 2, 8:31 AM
Work Order Created → Status: Assigned → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Ryan Schwochow
From:Closed
To:Assigned
Duration in Previous:0m
📦
Parts Requested
Order:00087568
Status:Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:1m
⚠️7.0 business days
💵
▶
2
Expenses Added Jan 12, 10:31 AM
Expenses Added → Status: On Hold
⏸️
Status: On Hold by Audrey Tharp
From:Awaiting Parts
To:On Hold
Duration in Previous:10d 1h
🚨21.0 business days
🔧
Status: Tech On Site by Ryan SchwochowFeb 10, 10:06 AM
From:On Hold
To:Tech On Site
Duration in Previous:28d 23h
⏳2.0 business days
⚠️
Status: Incomplete by Samuel KleinFeb 11, 4:04 PM
From:Tech On Site, Incomplete
To:Incomplete, Tech On Site
Duration in Previous:1d 5h, 0m
👷
▶
3
Technician Assigned Feb 12, 1:08 PM
Technician Assigned → Status: Assigned → 5x Parts Added
👷
Status: Assigned by Samuel Klein
From:Tech On Site, Assigned
To:Assigned, Tech On Site
Duration in Previous:21h 2m, 0m
🔩
5x Parts Added
Type:Parts, Labor
Status:Open
Qty:1
🔩
Parts Added Feb 12, 1:31 PM
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Samuel KleinFeb 12, 1:52 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:44m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 16, 12:24 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 22h
⚠️9.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:12 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:12d 0h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)