4/28 KKelch called site back to schedule for tomorrow with arrival between 2 and 4 pm. Lysette confirmed.
2/2 KKelch placed on hold due to 3 failed attempts to contact
1/19 KKelch sent Ivan an email for scheduling
1/12 KKelch sent Ivan an email for scheduling
1/5 KKelch called Ivan to schedule for 2/6 between 1 and 2 pm. Left VM.
🔧Work Performed
Performed annual inspection on equipment.
🔍Technician Findings
All units working upon arrival.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
36 pieces
https://www.ebiotrack.com/inspection.php?iid=32263
📋
Outbound to +19153204021
Completed Apr 28, 2026
4/28 KKelch called site back to schedule for tomorrow with arrival between 2 and 4 pm. Lysette confirmed.
📋
Inbound from +16155581000
Completed Apr 27, 2026
Transerred call to the coordinator to schedule.
📧
Email: EMSAR Request for service at CareNow - Kenworthy
Completed Jan 19, 2026
To: ivan.luna@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow - Kenworthy
Body:
Hi Ivan Luna,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow - Kenworthy. This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 2/3 with an arrival window between 1 and 3 pm. Ple
📧
Email: EMSAR Request for service at CareNow - Kenworthy
Completed Jan 12, 2026
To:
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow - Kenworthy
Body:
Hi Ivan Luna,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow - Kenworthy. This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 2/24 with an arrival window between 9 and 11 am. Please let us know if this w
📋
Outbound to +19155020375
Completed Jan 5, 2026
1/5 KKelch called Ivan to schedule for 2/6 between 1 and 2 pm. Left VM.
Work Order: WO-01328689
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow - Kenworthy
Address: 10765-A Kenworthy St, El Paso, TX 79924
Manufacturer:
Model #:
Serial #:
Contact Name: Ivan Luna
Contact Phone: 915-502-0375
Contact Email: ivan.luna@medpost.com
Due Date: 2/27/2026
Sch
Timeline
📞
Case Linked Jan 1, 6:00 AM
Case Number:00555472
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Jan 2, 8:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 2, 9:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:8m
🚨11.0 business days
👷
Technician Assigned by Kaitlyn KelchJan 16, 1:51 PM
Technician:Tyler Bollman
🚨11.0 business days
🆕
Status: Entered by Kaitlyn KelchFeb 2, 10:54 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:31d 1h, 0m
🚨61.0 business days
👷
▶
2
Technician Assigned Apr 28, 10:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:On Hold
To:Assigned
Duration in Previous:84d 22h
🗓️
▶
2
Status: Scheduled Apr 28, 10:34 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-04-29T18:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Jonathan KuehlApr 29, 3:29 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 4h
🚗
Status: Tech Off Site by Jonathan KuehlApr 29, 6:03 PM