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← WO Overview

WO-01328697 ↗ ServiceMax

VillageMD • Inspection • PSM

📍 Harbor Health - Kyle — 5781 Kyle Pkwy, Suite 100, Kyle TX, 78640

Jan 2, 2026 → Feb 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (11 biz days late)
Active: 31 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 2 → Jan 5, 2026
1 business day (counted)
Running total: 1 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Jan 5 → Feb 17, 2026
29 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 31 of ? biz days used
Created: Jan 2, 2026 Completed: Feb 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Jan 5 Assigned ▶ Running 1 1
Jan 5 → Feb 17 Scheduled ▶ Running 29 30
Feb 17 → Feb 18 Tech On Site ▶ Running 1 31
Dispatch 0.0d
Coordinators 32.1d
Field Work 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.1 days
Over SLA
Field Work
1.3 days
Over SLA
Created: Jan 2, 2026 Due: Feb 27, 2026 Completed: Feb 18, 2026 (9 days early)
📅
31.3 days Total Age
⏱️
30.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
31.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555478
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 58 pieces https://www.ebiotrack.com/inspection.php?iid=32269
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marie Juarez
Owner
Leona Coonrod
Created
Jan 1, 2026
Work Orders from this Case (1)
WO-01328697 (current) Invoiced
Inspection • Anthony Wirth
Created: Jan 2, 2026 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 30.0 days stuck in "Scheduled"
⏱️
Total Delay 31.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
30.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5 KKelch called Marie to schedule for 2/18 between 9 and 11 am. Customer confirmed. 

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 58 pieces https://www.ebiotrack.com/inspection.php?iid=32269

Timeline

📞
Case Linked Jan 1, 6:01 AM
Case Number: 00555478
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 2, 9:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 2, 9:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 5, 10:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-18T15:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 12, 11:04 AM
Scheduled For: 2026-02-17T15:00:00.000+0000
🚨 25.0 business days
🔧
Status: Tech On Site by Anthony Wirth Feb 17, 9:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 22h
✔️
Status: Completed by Anthony Wirth Feb 17, 9:26 PM
From: Tech On Site
To: Completed
Duration in Previous: 12h 19m
⏱️
3x Labor Added Feb 17, 9:32 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 78
🏁
Status: Closed by Anthony Wirth Feb 17, 9:41 PM
From: Completed
To: Closed
Duration in Previous: 15m
⏳ 3.3 business days
📄
Status: Ready to Bill by Diane Patton Feb 20, 10:33 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 12h, 0m
🚨 98.0 business days
🧾
Invoice Created Jul 11, 5:32 PM
Invoice Number: SM-254575

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00555478
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Feb 17, 10:00 AM
Created
Jan 2, 9:10 AM
Invoice #
SM-254575

Work Details (3)

Name Type Status Qty Amount Date
WL-03109633 Labor Open 1.5 $0.00 Feb 17, 9:32 PM
WL-03109634 Labor Open 5 $1,644.87 Feb 17, 9:32 PM
WL-03109635 Travel Open 78 - Feb 17, 9:32 PM

Details