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← WO Overview

WO-01328698 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Georgetown #21235 — 1205 S. IH 35, Georgetown TX, 78628

Jan 2, 2026 → Mar 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 43 biz days
🕐 Clock stopped: Completed (Mar 7, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 2 → Jan 5, 2026
1 business day (counted)
Running total: 1 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Jan 5 → Mar 6, 2026
42 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 6 → Mar 7, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Jan 2, 2026 Completed: Mar 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Jan 5 Assigned ▶ Running 1 1
Jan 5 → Mar 6 Scheduled ▶ Running 42 43
Mar 6 → Mar 7 Tech On Site ▶ Running 0 43
Dispatch 0.0d
Coordinators 45.0d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.0 days
Over SLA
Field Work
1.0 days
Created: Jan 2, 2026 Due: Mar 31, 2026 Completed: Mar 7, 2026 (24 days early)
📅
44.0 days Total Age
⏱️
42.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
42.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555509
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 38 pcs https://www.ebiotrack.com/inspection.php?iid=32273
Priority
High
Origin
Email
Reason
New Case
Contact
Indira Vasquez
Owner
Jessica Sells
Created
Jan 2, 2026
Work Orders from this Case (1)
WO-01328698 (current) Invoiced
Inspection • Anthony Wirth
Created: Jan 2, 2026 • Closed: Mar 6, 2026
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 42.9 days stuck in "Scheduled"
⏱️
Total Delay 42.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
42.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5 KKelch scheduled per logged email from Indira

1/5 KKelch sent Indira an email for scheduling

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 38 pcs https://www.ebiotrack.com/inspection.php?iid=32273

Timeline

📞
Case Linked Jan 2, 6:00 AM
Case Number: 00555509
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 2, 9:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 2, 9:46 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h6e00000II91nAAD, Anthony Wirth
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 5, 11:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-06T15:00:00.000+0000
🚨 43.0 business days
🔧
Status: Tech On Site by Anthony Wirth Mar 6, 9:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 59d 22h
✔️
▶
2 Status: Completed Mar 6, 9:44 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 3, 3.5, 145
🏁
Status: Closed by Anthony Wirth Mar 6, 10:03 PM
From: Completed
To: Closed
Duration in Previous: 18m
⏳ 1.2 business days
📄
▶
2 Status: Ready to Bill Mar 9, 2:26 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256021

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 42.9 business days (threshold: 2.0 business days)
Exceeded by 40.9 business days

🔗 Related Artifacts

📞
Case 00555509
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Mar 6, 10:00 AM
Created
Jan 2, 9:11 AM
Invoice #
SM-256021

Work Details (3)

Name Type Status Qty Amount Date
WL-03134626 Labor Open 3 $0.00 Mar 6, 9:48 PM
WL-03134627 Labor Open 3.5 $855.00 Mar 6, 9:48 PM
WL-03134628 Travel Open 145 - Mar 6, 9:48 PM

Details