Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328700 ↗ ServiceMax

Walgreens • Inspection • PSM

📍 Walgreens Store 19361 — 3218 Atlantic Ave, Atlantic City NJ, 08401

Jan 2, 2026 → Mar 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 43 biz days
🕐 Clock stopped: Completed (Mar 7, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
37d
▶ Clock Running
Status: Assigned
Jan 2 → Feb 26, 2026
37 business days (counted)
Running total: 37 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 5, 2026
5 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 6 → Mar 7, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Jan 2, 2026 Completed: Mar 7, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Feb 26 Assigned ▶ Running 37 37
Feb 26 → Mar 5 Scheduled ▶ Running 5 42
Mar 5 → Mar 5 Tech On Site ▶ Running 0 42
Mar 5 → Mar 6 Scheduled ▶ Running 1 43
Mar 6 → Mar 7 Tech On Site ▶ Running 0 43
Dispatch 0.0d
Coordinators 45.6d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.6 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Jan 2, 2026 Due: Feb 27, 2026 Completed: Mar 7, 2026 (7 days late)
📅
44.0 days Total Age
⏱️
37.3d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
41.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michael Harris — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 5, 2026
Visit 2 Mar 6, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00555480
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 9 pieces https://www.ebiotrack.com/inspection.php?iid=32271
Priority
Standard
Origin
Email
Reason
New Case
Contact
Leo Leonardo
Owner
Leona Coonrod
Created
Jan 1, 2026
Work Orders from this Case (1)
WO-01328700 (current) Invoiced
Inspection • Michael Harris
Created: Jan 2, 2026 • Closed: Mar 6, 2026
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 37.3 days stuck in "Assigned"
⏱️
Total Delay 41.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
37.3d / 0.5d SLA
Scheduled
7.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/5 MOwens FSE does have to return to finish the rest of the inspection on 3/6 in the afternoon.

2/26 MOwens Jolion replied back that 3/5 after 12pm works to schedule the visit.

2/26 MOwens sent reply back to Sana and Jolion asking if 3/5 after 12pm will work to schedule the inspection visit.

02/25/2026 LHill-rec'd email from Sana Kajrolkar-Apologies for delay, we would like to move forward with inspection for this site.

Our coordinator is available at the earliest on 27 Feb 2025. Let us know if it works.

I have added our site team member – Jolion on this email to set up the date.

See logged email.


2/24 MOwens Called to speak to Leo Leonardo. Left a vm for him to call back.

2/19 MOwens Tried call this number to speak to Leo. But it disconnected. Could not leave a vm. Sent email but was not a good email address.

🔧 Work Performed
there were specifically 5 pieces of equipment the customer wanted tested. those 5 pieces were tested and tagged. 03/05/2026..MH 4 pieces of equipment completed. the facility had an ultra cold freezer. i did not have a gauge that went that low. 03/06/2026..MH returned with a gauge that could measure the ultra cold freezer
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 9 pieces https://www.ebiotrack.com/inspection.php?iid=32271

Timeline

📞
Case Linked Jan 1, 6:01 AM
Case Number: 00555480
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 2, 9:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 2, 4:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 33m
🚨 37.9 business days
👷
▶
3 Technician Assigned Feb 26, 10:53 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 54d 18h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-05T18:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Michael Harris Mar 5, 1:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 2h
📅
▶
2 Dispatch Scheduled Mar 5, 4:03 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Tech On Site
To: Scheduled
Duration in Previous: 2h 58m
⏱️
5x Labor Added Mar 5, 11:24 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.91666666666667, 1.1, 34
🔧
Status: Tech On Site by Michael Harris Mar 6, 4:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
▶
2 11x Labor Added Mar 6, 11:04 PM
11x Labor Added → Status: Completed
✔️
Status: Completed by Michael Harris
From: Tech On Site
To: Completed
Duration in Previous: 6h 5m
🏁
Status: Closed by Michael Harris Mar 6, 11:09 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.1 business days
📄
Status: Ready to Bill by Nancy Suarez Mar 10, 3:19 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 3d 15h, 0m
💰
▶
2 Status: Invoiced Mar 10, 3:27 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256094

Bottlenecks

Assigned
Duration: 37.3 business days (threshold: 4.0 business hours)
Exceeded by 36.8 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00555480
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Michael Harris
Scheduled
Mar 6, 3:30 PM
Created
Jan 2, 9:16 AM
Invoice #
SM-256094

Work Details (16)

Name Type Status Qty Amount Date
WL-03132885 Labor Open 0.91666666666667 $0.00 Mar 5, 11:24 PM
WL-03132886 Labor Open 1.1 $0.00 Mar 5, 11:24 PM
WL-03132887 Travel Open 34 - Mar 5, 11:24 PM
WL-03132888 Expenses Open 1 $0.00 Mar 5, 11:24 PM
WL-03132889 Expenses Open 1 $0.00 Mar 5, 11:24 PM
WL-03134694 Labor Open 2.75 $0.00 Mar 6, 11:04 PM
WL-03134695 Labor Open 0.76666666666667 $1,581.00 Mar 6, 11:04 PM
WL-03134696 Labor Open 2.3166666666667 $0.00 Mar 6, 11:04 PM
WL-03134697 Travel Open 155 - Mar 6, 11:04 PM
WL-03134698 Travel Open 102 - Mar 6, 11:04 PM
WL-03134699 Expenses Open 1 $0.00 Mar 6, 11:04 PM
WL-03134700 Expenses Open 1 $0.00 Mar 6, 11:04 PM
WL-03134701 Expenses Open 1 $0.00 Mar 6, 11:04 PM
WL-03134702 Expenses Open 1 $0.00 Mar 6, 11:04 PM
WL-03134703 Expenses Open 1 $0.00 Mar 6, 11:04 PM
WL-03134704 Expenses Open 1 $0.00 Mar 6, 11:04 PM

Details