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WO-01328701 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - Glendale — 5016 W Cactus Road, Glendale AZ, 85304

Jan 2, 2026 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Jan 2 → Mar 2, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 39 of ? biz days used
Created: Jan 2, 2026 Completed: Mar 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Jan 2 Assigned ▶ Running 0 0
Jan 2 → Mar 2 Scheduled ▶ Running 39 39
Mar 2 → Mar 2 Tech On Site ▶ Running 0 39
Dispatch 0.0d
Coordinators 40.1d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.1 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Jan 2, 2026 Due: Mar 31, 2026 Completed: Mar 2, 2026 (29 days early)
📅
40.0 days Total Age
⏱️
40.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
39.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555510
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 48 pcs https://www.ebiotrack.com/inspection.php?iid=32274
Priority
Standard
Origin
Email
Reason
New Case
Contact
Angie Moody
Owner
Jessica Sells
Created
Jan 2, 2026
Work Orders from this Case (1)
WO-01328701 (current) Invoiced
Inspection • Tyler Bollman
Created: Jan 2, 2026 • Closed: Mar 2, 2026
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 40.0 days stuck in "Scheduled"
⏱️
Total Delay 39.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
40.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 51 items
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 48 pcs https://www.ebiotrack.com/inspection.php?iid=32274

Timeline

📞
Case Linked Jan 2, 6:00 AM
Case Number: 00555510
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 2, 9:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Jan 2, 9:45 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 25m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-02T15:00:00.000+0000
🚨 40.0 business days
🔧
Status: Tech On Site by Tyler Bollman Mar 2, 11:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 59d 1h
⏱️
▶
2 3x Labor Added Mar 2, 3:08 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 25m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Mar 4, 12:55 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Mar 8, 1:45 PM
Invoice Number: SM-255565

Bottlenecks

Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00555510
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Tyler Bollman
Scheduled
Mar 2, 10:00 AM
Created
Jan 2, 9:19 AM
Invoice #
SM-255565

Work Details (3)

Name Type Status Qty Amount Date
WL-03126466 Labor Open 1 $0.00 Mar 2, 3:08 PM
WL-03126467 Labor Open 4 $1,292.00 Mar 2, 3:08 PM
WL-03126468 Travel Open 24 - Mar 2, 3:08 PM

Details