Inspection: Initial Annual Inspection Service
38 pcs
https://www.ebiotrack.com/inspection.php?iid=32272
Customer would like Inspection date 3/3/25 – 3/7/25
Primary Delay45.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay49.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
45.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/10 KKelch scheduled per logged email from Vickie
3/9 KKelch sent Vickie an email for scheduling
🔧Work Performed
03/16/26 BR: Inspection Complete
🔍Technician Findings
03/16/26 BR: Would have finished sooner but exam room with final table was taken.
⚠️Problem Description
Inspection: Initial Annual Inspection Service
38 pcs
https://www.ebiotrack.com/inspection.php?iid=32272
Customer would like Inspection date 3/3/25 – 3/7/25
📧
Email:Re: EMSAR Request for service at CareNow - Green Valley Ranch COID 22206
Completed Mar 10, 2026
From: Vickie.Johnson@hcahealthcare.com
To: kaitlyn.kelch@emsar.com
Cc: Juan.AmbrizJr@hcahealthcare.com
Kaitlyn, do you have 3/13 available? See below Vickie JohnsonAVP of DeNovo HCA Healthcare | Urgent Care2850 Lake Vista, Suite 150, Lewisville, TX 75067M 214-244-7546CareNow.com | HCAHealthcare.com From: Ambriz Jr Juan <Juan.AmbrizJr@hcahealthcare.com> Sent: Monday, March 9, 2026 4:57 PMTo: Johnson Vickie <Vickie.Johnson@hcahealthcare.com>Subject: Re: {EXTERNAL} EMSAR Request for service at
📧
Email: EMSAR Request for service at CareNow - Green Valley Ranch COID 22206
Completed Mar 9, 2026
To: vickie.johnson@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow - Green Valley Ranch COID 22206
Body:
Hi Vickie Johnson,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow - Green Valley Ranch COID 22206. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 3/12 with an arrival window b
📅
WO-01328704 - Inspection - DD: 3/31/2026 - - Denver - CareNow - Green Valley Ranch COID 22206
Mar 13, 2026 11:00am – 2:00pm
Work Order: WO-01328704
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow - Green Valley Ranch COID 22206
Address: 17575 Green Valley Ranch Blvd, Denver, CO 80249
Manufacturer:
Model #:
Serial #:
Contact Name: Vickie Johnson
Contact Phone: 214-244-7546
Contact Email: vickie.johnso
Timeline
📞
Case Linked Jan 2, 12:00 AM
Case Number:00555506
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 2, 9:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨45.0 business days
👷
▶
2
Technician Assigned Mar 9, 8:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:65d 22h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Mar 10, 8:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-13T15:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Brandon RodriguezMar 16, 4:20 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 7h
⏱️
▶
2
Labor Added Mar 16, 7:03 PM
Labor Added → Status: Completed
✔️
Status: Completed by Brandon Rodriguez
From:Tech On Site, Completed
To:Completed, Tech Off Site
Duration in Previous:2h 43m, 0m
⏱️
▶
2
2x Labor Added Mar 16, 11:54 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Brandon Rodriguez
From:Tech Off Site
To:Closed
Duration in Previous:4h 50m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Mar 18, 10:49 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Mar 22, 11:51 PM
Invoice Number:SM-256796
Bottlenecks
Ready for Scheduling
Duration: 45.0 business days (threshold: 1.0 business days)
Exceeded by 44.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)