Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328710 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Avery Ranch #21695 — 10625 W. Parmer Ln Suite D-400, Austin TX, 78717

Jan 2, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (22 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 2 → Jan 5, 2026
1 business day (counted)
Running total: 1 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Jan 5 → Mar 4, 2026
40 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 42 of ? biz days used
Created: Jan 2, 2026 Completed: Mar 5, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Jan 2 Assigned ▶ Running 0 0
Jan 2 → Jan 2 Entered ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Jan 5 Assigned ▶ Running 1 1
Jan 5 → Mar 4 Scheduled ▶ Running 40 41
Mar 4 → Mar 5 Tech On Site ▶ Running 1 42
Dispatch 0.1d
Coordinators 43.1d
Field Work 1.2d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
43.1 days
Over SLA
Field Work
1.2 days
Over SLA
Created: Jan 2, 2026 Due: Mar 31, 2026 Completed: Mar 5, 2026 (26 days early)
📅
42.2 days Total Age
⏱️
41.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
42.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00555470
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 78 Pcs https://www.ebiotrack.com/inspection.php?iid=32261
Priority
High
Origin
Email
Reason
New Case
Contact
Kytesha Richardson
Owner
Kimberly Hardison
Created
Jan 1, 2026
Work Orders from this Case (1)
WO-01328710 (current) Invoiced
Inspection • Anthony Wirth
Created: Jan 2, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 41.0 days stuck in "Scheduled"
⏱️
Total Delay 42.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
41.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5 KKelch scheduled per logged email from Kytesha

1/5 KKelch called Kytesha to schedule for 3/4 between 9 and 11 am. Busy signal came up, sent email. 

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 78 Pcs https://www.ebiotrack.com/inspection.php?iid=32261

Timeline

📞
Case Linked Jan 1, 6:00 AM
Case Number: 00555470
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 2, 9:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 2, 9:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
🆕
Status: Entered by Kaitlyn Kelch Jan 2, 10:09 AM
From: Assigned
To: Entered
Duration in Previous: 22m
📅
Status: Ready for Scheduling by Kimberly Hardison Jan 2, 10:55 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 46m
👷
▶
2 Technician Assigned Jan 2, 11:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 38m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 5, 10:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-04T15:00:00.000+0000
🚨 41.0 business days
🔧
Status: Tech On Site by Anthony Wirth Mar 4, 11:29 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 58d 0h
⏱️
▶
3 6x Labor Added Mar 4, 8:41 PM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Anthony Wirth
From: Tech On Site
To: Completed
Duration in Previous: 9h 15m
🏁
Status: Closed by Anthony Wirth
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.4 business days
📄
▶
2 Status: Ready to Bill Mar 9, 12:12 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255974

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 41.0 business days (threshold: 2.0 business days)
Exceeded by 39.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00555470
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Mar 4, 10:00 AM
Created
Jan 2, 9:39 AM
Invoice #
SM-255974

Work Details (6)

Name Type Status Qty Amount Date
WL-03130780 Labor Open 3 $0.00 Mar 4, 8:41 PM
WL-03130781 Labor Open 7 $1,569.00 Mar 4, 8:41 PM
WL-03130782 Labor Open 3 $0.00 Mar 4, 8:41 PM
WL-03130783 Travel Open 130 - Mar 4, 8:41 PM
WL-03130784 Travel Open 138 - Mar 4, 8:41 PM
WL-03130785 Expenses Open 1 $0.00 Mar 4, 8:41 PM

Details