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WO-01328716 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - Peoria — 10280 N 91st Ave., Peoria AZ, 85345

Jan 2, 2026 → Mar 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (22 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Jan 2 → Mar 5, 2026
42 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Jan 2, 2026 Completed: Mar 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Jan 2 Assigned ▶ Running 0 0
Jan 2 → Mar 5 Scheduled ▶ Running 42 42
Mar 5 → Mar 5 Tech On Site ▶ Running 0 42
Dispatch 0.0d
Coordinators 43.0d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.0 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Jan 2, 2026 Due: Mar 31, 2026 Completed: Mar 5, 2026 (26 days early)
📅
43.0 days Total Age
⏱️
43.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
42.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555511
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 56 Pcs https://www.ebiotrack.com/inspection.php?iid=32275
Priority
Standard
Origin
Email
Reason
New Case
Contact
DNU Erika DePasquale
Owner
Kimberly Hardison
Created
Jan 2, 2026
Work Orders from this Case (1)
WO-01328716 (current) Invoiced
Inspection • Tyler Bollman
Created: Jan 2, 2026 • Closed: Mar 5, 2026
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 43.0 days stuck in "Scheduled"
⏱️
Total Delay 42.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
43.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service 60 items
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 56 Pcs https://www.ebiotrack.com/inspection.php?iid=32275

Timeline

📞
Case Linked Jan 2, 6:00 AM
Case Number: 00555511
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 2, 10:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Status: Assigned Jan 2, 10:12 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-04T15:00:00.000+0000
🚨 40.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 2, 2:33 PM
Scheduled For: 2026-03-06T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 3, 11:59 AM
Scheduled For: 2026-03-05T15:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Tyler Bollman Mar 5, 11:35 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 62d 1h
⏱️
▶
2 3x Labor Added Mar 5, 3:08 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 34m, 0m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Mar 9, 12:59 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-255987

Bottlenecks

Scheduled
Duration: 43.0 business days (threshold: 2.0 business days)
Exceeded by 41.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00555511
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Tyler Bollman
Scheduled
Mar 5, 10:00 AM
Created
Jan 2, 10:00 AM
Invoice #
SM-255987

Work Details (3)

Name Type Status Qty Amount Date
WL-03131803 Labor Open 0.5 $0.00 Mar 5, 3:08 PM
WL-03131804 Labor Open 5 $1,292.00 Mar 5, 3:08 PM
WL-03131805 Travel Open 15 - Mar 5, 3:08 PM

Details