Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328743 ↗ ServiceMax

DPW Wernersville • Inspection • PSM

📍 DPW Wernersville - EMSAR — 160 Main Street, Wernersville PA, 19565

Jan 2, 2026 → Apr 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (45 biz days late)
Active: 65 biz days
🕐 Clock stopped: Completed (Apr 7, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
44d
▶ Clock Running
Status: Assigned
Jan 2 → Mar 9, 2026
44 business days (counted)
Running total: 44 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Mar 9 → Mar 23, 2026
10 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Mar 23 → Mar 24, 2026
1 business day (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Mar 24 → Mar 25, 2026
1 business day (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Mar 25 → Mar 26, 2026
1 business day (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Mar 26 → Mar 27, 2026
1 business day (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Mar 27 → Mar 31, 2026
2 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 6, 2026
4 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Apr 6 → Apr 7, 2026
1 business day (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 65 of ? biz days used
Created: Jan 2, 2026 Completed: Apr 7, 2026
Show SLA Clock Detail (20 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Mar 9 Assigned ▶ Running 44 44
Mar 9 → Mar 23 Scheduled ▶ Running 10 54
Mar 23 → Mar 23 Tech On Site ▶ Running 0 54
Mar 23 → Mar 24 Tech Off Site ▶ Running 1 55
Mar 24 → Mar 24 Tech On Site ▶ Running 0 55
Mar 24 → Mar 25 Tech Off Site ▶ Running 1 56
Mar 25 → Mar 25 Tech On Site ▶ Running 0 56
Mar 25 → Mar 26 Tech Off Site ▶ Running 1 57
Mar 26 → Mar 26 Tech On Site ▶ Running 0 57
Mar 26 → Mar 27 Tech Off Site ▶ Running 1 58
Mar 27 → Mar 27 Tech On Site ▶ Running 0 58
Mar 27 → Mar 31 Tech Off Site ▶ Running 2 60
Mar 31 → Mar 31 Reschedule ▶ Running 0 60
Mar 31 → Mar 31 Assigned ▶ Running 0 60
Mar 31 → Apr 6 Scheduled ▶ Running 4 64
Apr 6 → Apr 6 Tech On Site ▶ Running 0 64
Apr 6 → Apr 7 Tech Off Site ▶ Running 1 65
Apr 7 → Apr 7 Tech On Site ▶ Running 0 65
Dispatch 0.0d
Coordinators 60.6d
Field Work 14.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
60.6 days
Over SLA
Field Work
14.2 days
Over SLA
Created: Jan 2, 2026 Due: Mar 31, 2026 Completed: Apr 7, 2026 (6 days late)
📅
66.0 days Total Age
⏱️
44.2d in Assigned Longest Stage
🔄
21 transitions Status Changes
⚠️
56.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
47 lines Work Details
🚩
7 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
7 On-Site Visits (1 reschedule)
7 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Philip Krogstad — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 23, 2026
Visit 2 Mar 24, 2026
Visit 3 Mar 25, 2026
Visit 4 Mar 26, 2026
Visit 5 Mar 27, 2026
Visit 6 Apr 6, 2026
Visit 7 Apr 7, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555512
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Electrical Safety Test And Calibration Service 516 Pcs https://www.ebiotrack.com/inspection.php?iid=32276
Priority
Standard
Origin
Email
Reason
New Case
Contact
Andrew Rabuck
Owner
Kimberly Hardison
Created
Jan 2, 2026
Work Orders from this Case (1)
WO-01328743 (current) Invoiced
Inspection • Philip Krogstad
Created: Jan 2, 2026 • Closed: Apr 7, 2026
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 44.2 days stuck in "Assigned"
⏱️
Total Delay 56.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
44.3d / 0.5d SLA
Scheduled
15.5d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Tech Off Site
10.1d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/31 MOwens Sent FU email to Diana to schedule return visit for 4/6-4/7 for Phil to complete the rest of the inspection.

3/31 RI - Still a lot of equipment to be inspected per Pero. Reassigning to Phil Krogstad and scheduling a return visits.

3/6 MOwens replied back to confirm scheduling the inspection for 3/23-3/27.

3/6 MOwens Diana replied back that either the week of 3/16 or 3/23 work to schedule the inspection.

3/5 MOwens Sent email to Diana/Andrew requesting to schedule the inspection during the week of 3/16 or 3/23.

🔧 Work Performed
Perform annual equipment inspection (438 pcs). Worked withs staff to find all equipment. Bad internet service at site. Some pieces needed to be entered into ebiotrack off site. Informed staff about all failed equipment.
🔍 Technician Findings
Checked in with security every day. Perform annual equipment inspection.
⚠️ Problem Description
Semi-Annual Electrical Safety Test And Calibration Service 516 Pcs https://www.ebiotrack.com/inspection.php?iid=32276

Timeline

📞
Case Linked Jan 2, 6:00 AM
Case Number: 00555512
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 2, 10:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 2, 5:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 26m
🚨 44.9 business days
🗓️
▶
2 Status: Scheduled Mar 9, 9:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-23T13:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Melissa Owens Mar 19, 11:08 AM
Scheduled For: 2026-03-23T16:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Pero Popovic Mar 23, 2:41 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 4h
⏱️
2x Labor Added Mar 23, 4:36 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 46
⏱️
▶
2 Labor Added Mar 23, 4:54 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Pero Popovic
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 13m
🚗
Travel Added Mar 23, 6:06 PM
Type: Travel
Status: Open
Qty: 31
🔧
▶
2 Status: Tech On Site Mar 24, 8:09 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 31
⏱️
▶
2 Labor Added Mar 24, 3:52 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Pero Popovic
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 44m
⏱️
2x Labor Added Mar 24, 8:53 PM
Type: Labor, Travel
Status: Open
Qty: 1, 31
⏱️
2x Labor Added Mar 25, 1:31 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 88
⏱️
3x Labor Added Mar 25, 2:57 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2.25, 68
⏱️
▶
2 Labor Added Mar 25, 3:49 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Pero Popovic
From: Tech Off Site, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 23h 55m, 0m
⏱️
2x Labor Added Mar 25, 5:05 PM
Type: Labor, Travel
Status: Open
Qty: 1, 31
🔧
Status: Tech On Site by Pero Popovic Mar 26, 8:58 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 17h 8m
⏱️
3x Labor Added Mar 26, 2:53 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 5.25, 12
⏱️
▶
2 3x Labor Added Mar 26, 3:05 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Pero Popovic
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 7m
⏱️
2x Labor Added Mar 26, 3:46 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 19
🚗
▶
2 Travel Added Mar 26, 4:51 PM
Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🔧
▶
2 Status: Tech On Site Mar 27, 8:30 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 31
⏱️
▶
2 4x Labor Added Mar 27, 2:35 PM
4x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Pero Popovic
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 6m
⏱️
2x Labor Added Mar 27, 3:31 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 17
⏱️
2x Labor Added Mar 27, 3:54 PM
Type: Labor, Travel
Status: Open
Qty: 1, 31
⏳ 3.0 business days
🔄
Status: Reschedule by Robert Ingraham Mar 31, 3:13 PM
From: Tech Off Site
To: Reschedule
Duration in Previous: 4d 0h
👷
▶
4 Technician Assigned Mar 31, 3:50 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Reschedule
To: Assigned
Duration in Previous: 37m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-06T12:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 3m
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Apr 3, 10:40 AM
Scheduled For: 2026-04-06T16:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Philip Krogstad Apr 6, 1:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
3x Labor Added Apr 6, 4:12 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 2.75, 72
⏱️
▶
2 2x Labor Added Apr 6, 5:05 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Philip Krogstad
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 37m
🔧
Status: Tech On Site by Philip Krogstad Apr 7, 8:22 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 15h 15m
⏱️
▶
2 3x Labor Added Apr 7, 2:29 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From: Tech On Site
To: Completed
Duration in Previous: 6h 8m
⏱️
▶
2 2x Labor Added Apr 7, 3:34 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Philip Krogstad
From: Completed
To: Closed
Duration in Previous: 1h 5m
📄
Status: Ready to Bill by Diane Patton Apr 8, 12:44 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 21h 9m, 0m
⏳ 3.0 business days
🧾
Invoice Created Apr 10, 4:49 PM
Invoice Number: SM-258714

Bottlenecks

Assigned
Duration: 44.2 business days (threshold: 4.0 business hours)
Exceeded by 43.7 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Tech Off Site
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

📞
Case 00555512
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
EBS
Technician
Philip Krogstad
Scheduled
Apr 6, 12:00 PM
Created
Jan 2, 10:36 AM
Invoice #
SM-258714

Work Details (47)

Name Type Status Qty Amount Date
WL-03155778 Labor Open 1.5 $0.00 Mar 23, 4:36 PM
WL-03155779 Travel Open 46 $0.00 Mar 23, 4:36 PM
WL-03155873 Labor Open 3 $0.00 Mar 23, 4:54 PM
WL-03155999 Travel Open 31 $0.00 Mar 23, 6:06 PM
WL-03156487 Labor Open 1 $0.00 Mar 24, 8:11 AM
WL-03156488 Travel Open 31 $0.00 Mar 24, 8:11 AM
WL-03157180 Labor Open 8 $0.00 Mar 24, 3:52 PM
WL-03157863 Labor Open 1 $0.00 Mar 24, 8:53 PM
WL-03157864 Travel Open 31 $0.00 Mar 24, 8:53 PM
WL-03158773 Labor Open 2.5 $0.00 Mar 25, 1:31 PM
WL-03158774 Travel Open 88 $0.00 Mar 25, 1:31 PM
WL-03158970 Labor Open 1.5 $0.00 Mar 25, 2:57 PM
WL-03158971 Labor Open 2.25 $0.00 Mar 25, 2:57 PM
WL-03158972 Travel Open 68 $0.00 Mar 25, 2:57 PM
WL-03159090 Labor Open 3 $0.00 Mar 25, 3:49 PM
WL-03159224 Labor Open 1 $0.00 Mar 25, 5:05 PM
WL-03159225 Travel Open 31 $0.00 Mar 25, 5:05 PM
WL-03161137 Labor Open 0.5 $0.00 Mar 26, 2:53 PM
WL-03161138 Labor Open 5.25 $0.00 Mar 26, 2:53 PM
WL-03161139 Travel Open 12 $0.00 Mar 26, 2:53 PM
WL-03161163 Labor Open 1 $0.00 Mar 26, 3:05 PM
WL-03161164 Labor Open 7 $0.00 Mar 26, 3:05 PM
WL-03161165 Travel Open 31 $0.00 Mar 26, 3:05 PM
WL-03161276 Labor Open 0.75 $0.00 Mar 26, 3:46 PM
WL-03161277 Travel Open 19 $0.00 Mar 26, 3:46 PM
WL-03161414 Travel Open 31 $0.00 Mar 26, 4:51 PM
WL-03161415 Labor Open 1 $0.00 Mar 26, 4:52 PM
WL-03162217 Labor Open 1 $0.00 Mar 27, 8:32 AM
WL-03162218 Travel Open 31 $0.00 Mar 27, 8:32 AM
WL-03163111 Labor Open 1.25 $0.00 Mar 27, 2:35 PM
WL-03163112 Labor Open 2.5 $0.00 Mar 27, 2:35 PM
WL-03163113 Travel Open 51 $0.00 Mar 27, 2:35 PM
WL-03163114 Labor Open 6.75 $0.00 Mar 27, 2:36 PM
WL-03163255 Labor Open 0.75 $0.00 Mar 27, 3:31 PM
WL-03163256 Travel Open 17 $0.00 Mar 27, 3:31 PM
WL-03163309 Labor Open 1 $0.00 Mar 27, 3:54 PM
WL-03163310 Travel Open 31 $0.00 Mar 27, 3:54 PM
WL-03174841 Labor Open 1.75 $0.00 Apr 6, 4:12 PM
WL-03174842 Labor Open 2.75 $7,776.50 Apr 6, 4:12 PM
WL-03174843 Travel Open 72 $0.00 Apr 6, 4:12 PM
WL-03174929 Labor Open 0.75 $0.00 Apr 6, 5:05 PM
WL-03174930 Travel Open 17 $0.00 Apr 6, 5:05 PM
WL-03176079 Labor Open 0.75 $0.00 Apr 7, 2:29 PM
WL-03176080 Labor Open 6.25 $0.00 Apr 7, 2:29 PM
WL-03176081 Travel Open 17 $0.00 Apr 7, 2:29 PM
WL-03176231 Labor Open 0.75 $0.00 Apr 7, 3:34 PM
WL-03176232 Travel Open 17 $0.00 Apr 7, 3:34 PM

Details