Midmark Service Request Dispatch Authorization - WO-00144247
Closed
Zone 1
NWD Overheat error
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
1/2 KKelch called Norma to schedule for 1/5 between 9 and 11 am. Customer confirmed.
1/2/2026jsells
left a voicemail for Norma with the work order number and I told them a coordinator will call to schedule
🔧Work Performed
I was able to tighten down the relief valve and started a cycle. This fixed the unit overheating and there was no error codes.
🔍Technician Findings
Arrived onsite. Was led to unit by office personnel. Unit was overheating and causing failure. Opened up sides of unit and started a cycle. I noticed that the pressure relieve valve was leaking from top of unit at threads.
⚠️Problem Description
Zone 1
NWD Overheat error
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
1/2 KKelch called Norma to schedule for 1/5 between 9 and 11 am. Customer confirmed.
📋
Outbound to +13616511253
Completed Jan 2, 2026
left a voicemail for Norma with the work order number and I told them a coordinator will call to schedule
📅
WO-01328807 - Repair - M9 (Series) Sterilizer - CORPUS CHRISTI - Javier Alonso
Jan 5, 2026 10:00am – 12:00pm
Work Order: WO-01328807
Account: MIDMARK
Customer Case Number: SR 1514942 WO-00144247
Location: Javier Alonso
Address: 5242 Holly Rd,, CORPUS CHRISTI, TX 78411
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V393264
Contact Name: Norma Reyes
Contact Phone: (361) 651-1253
Contact Ema
PDF
SRA_WO-00144247_ver1
Jan 2, 2026
PDF
Holly
Jan 5, 2026
Timeline
📞
Case Linked Jan 2, 11:57 AM
Case Number:00555598
Subject:Midmark Service Request Dispatch Authorization - WO-00144247
Status:Closed
📋
▶
2
Work Order Created Jan 2, 12:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Jan 2, 12:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:30m
🗓️
▶
2
Status: Scheduled Jan 2, 1:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-05T15:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Curtis SpragueJan 5, 9:50 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 20h
⏱️
5x Labor Added Jan 5, 6:52 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 2
✔️
Status: Completed by Curtis SpragueJan 5, 7:07 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:9h 17m, 0m
⏳2.6 business days
📄
▶
2
Status: Ready to Bill Jan 7, 4:24 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳3.9 business days
🧾
Invoice Created Jan 12, 9:57 AM
Invoice Number:SM-250722
Bottlenecks
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)