Parts delivered and shipped to site
1-2 Sent email to see what part is needed, clips or plug?
⚠️Problem Description
Work Order #135066
Work Order Description:
The EKG machine clamp is broken off. https://www.ebiotrack.com/workorder.php?wo=70651
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: tia.bibbs@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328919Location: Oak Street Health - Fall CreekAddress: 711 E 38th Street Indianapolis, IN 46205Device: Problem Description: Work Order #135066
Work Order Description:
The E
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 28, 2026
To: tia.bibbs@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328919Location: Oak Street Health - Fall CreekAddress: 711 E 38th Street Indianapolis, IN 46205Device: Problem Description: Work Order #135066
Work Order Description:
The E
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 21, 2026
To: tia.bibbs@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328919Location: Oak Street Health - Fall CreekAddress: 711 E 38th Street Indianapolis, IN 46205Device: Problem Description: Work Order #135066
Work Order Description:
The E
Timeline
📞
Case Linked Jan 2, 10:27 AM
Case Number:00555560
Subject:Oak Street Health - 48 Hour - 135066: New Work Order Assigned
Status:Closed
📋
▶
2
Work Order Created Jan 2, 3:32 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From:Entered
To:On Hold
Duration in Previous:0m
🚨12.0 business days
📦
▶
2
Parts Requested Jan 20, 3:02 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:On Hold
To:Awaiting Parts
Duration in Previous:17d 23h
⚠️8.0 business days
👷
▶
2
Technician Assigned Jan 29, 4:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Joseph Whalen
From:Awaiting Parts
To:Assigned
Duration in Previous:9d 1h
📦
Status: Awaiting Parts by Wendy ArguetaJan 30, 1:47 PM
From:Assigned
To:Awaiting Parts
Duration in Previous:21h 5m
⚠️9.0 business days
🔩
▶
2
3x Parts Added Feb 11, 11:57 AM
3x Parts Added → Status: L2 Review
👀
Status: L2 Review by Melissa Barrett
From:Awaiting Parts
To:L2 Review
Duration in Previous:11d 22h
⚠️5.0 business days
✔️
Status: Completed by Joseph WhalenFeb 18, 10:18 AM
From:L2 Review, Completed
To:Completed, Closed
Duration in Previous:6d 22h, 0m
📄
Status: Ready to Bill by Diane PattonFeb 18, 10:33 AM
From:Closed
To:Ready to Bill
Duration in Previous:14m
⚠️8.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:12 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:10d 2h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Awaiting Parts
Duration: 7.5 business days (threshold: 3.0 business days)
Exceeded by 4.5 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Awaiting Parts
Duration: 8.7 business days (threshold: 3.0 business days)
Exceeded by 5.7 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)