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WO-01329252 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Calumet Refining LLC — 1756 Old Hwy 7, COTTON VALLEY LA, 71018

Jan 5, 2026 → Mar 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (5 biz days early)
Active: 54 biz days
🕐 Clock stopped: Tech Off Site (Mar 24, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
32d
▶ Clock Running
Status: Assigned
Jan 5 → Feb 20, 2026
32 business days (counted)
Running total: 32 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 20 → Mar 3, 2026
7 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 40 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 24, 2026
14 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Jan 5, 2026 Tech Off Site: Mar 24, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Ready for Scheduling ▶ Running 0 0
Jan 5 → Feb 20 Assigned ▶ Running 32 32
Feb 20 → Mar 3 Scheduled ▶ Running 7 39
Mar 3 → Mar 4 Reschedule ▶ Running 1 40
Mar 4 → Mar 24 Scheduled ▶ Running 14 54
Mar 24 → Mar 24 Tech On Site ▶ Running 0 54
Dispatch 0.0d
Coordinators 57.0d
Field Work 1.1d
Billing 7.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
57.0 days
Over SLA
Field Work
1.1 days
Billing
7.9 days
Over SLA
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 25, 2026 (6 days early)
📅
55.1 days Total Age
⏱️
33.0d in Assigned Longest Stage
🔄
13 transitions Status Changes
⚠️
58.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555863
6008207318
Closed
38R SYS-LC-1260II Contract ends 10/12/2026 repair included PMPLUS G7162A DEAC904350 1260 Infinity II RI detector G7110B DEAEH01280 1260 Infinity II Isocratic Pump G7129A DEAEQ30070 1260 Infinity II Vialsampler G7116A DEAEM05239 1260 Infinity II Multicolumn Thermostat
Priority
High
Origin
Web
Reason
New Case
Contact
Josh Wellman
Owner
Leona Coonrod
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329252 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Jan 5, 2026 • Closed: Mar 24, 2026
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 33.0 days stuck in "Assigned"
⏱️
Total Delay 58.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
33.0d / 0.5d SLA
Scheduled
22.0d / 2.0d SLA
Reschedule
1.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/24 Google map was used to calculate zone. Arrival 8:35


Please assign to Maria Davis ARP to site is 178 miles. Zone 4

🔧 Work Performed
03/24/2026 LC PM was complete per Agilent. Pump and Sampler parts were replaced, columns were by-bass, system was thoroughly with IPA and H2O, all tests passed. RID balance was ok, system was flushed after PM with customer's mobile phase. Customer will run samples.
⚠️ Problem Description
38R SYS-LC-1260II Contract ends 10/12/2026 repair included PMPLUS G7162A DEAC904350 1260 Infinity II RI detector G7110B DEAEH01280 1260 Infinity II Isocratic Pump G7129A DEAEQ30070 1260 Infinity II Vialsampler G7116A DEAEM05239 1260 Infinity II Multicolumn Thermostat
📄 Description
1260 Infinity II Isocratic Pump
📞 Call Description
MAR 2026 LC PMPLUS

Timeline

📞
Case Linked Jan 5, 8:22 AM
Case Number: 00555863
Subject: 6008207318
Status: Closed
📋
▶
3 Work Order Created Jan 5, 8:28 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Maria Davis
🚨 33.0 business days
📅
▶
2 Dispatch Scheduled Feb 20, 4:01 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Maria Davis
From: Assigned
To: Scheduled
Duration in Previous: 46d 7h
⚠️ 8.0 business days
🔄
Status: Reschedule by Maria Davis Mar 3, 11:27 AM
From: Scheduled
To: Reschedule
Duration in Previous: 10d 19h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Mar 4, 1:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2026-03-24T16:00:00.000+0000
🚨 14.0 business days
🔩
3x Parts Added Mar 23, 5:55 PM
Type: Parts
Status: Open
Qty: 1
🔧
Status: Tech On Site by Maria Davis Mar 24, 11:13 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 20h
🚗
Status: Tech Off Site by Maria Davis Mar 24, 7:49 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 35m
⏱️
6x Labor Added Mar 24, 7:58 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 4, 1, 185, 187
✔️
▶
2 Status: Completed Mar 24, 8:31 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Maria Davis
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.4 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 27, 4:59 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h
⚠️ 6.9 business days
💵
▶
2 Status: Billing Review Apr 6, 4:09 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Hannah Shaw Apr 7, 12:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 26m
💰
Status: Invoiced by Hannah Shaw Apr 7, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 20m
🧾
Invoice Created Apr 7, 5:31 PM
Invoice Number: SM-258564

Bottlenecks

Assigned
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Scheduled
Duration: 14.7 business days (threshold: 2.0 business days)
Exceeded by 12.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00555863
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Mar 24, 12:00 PM
Created
Jan 5, 8:28 AM
Invoice #
SM-258564

Work Details (9)

Name Type Status Qty Amount Date
WL-03155985 Parts Open 1 $0.00 Mar 23, 5:55 PM
WL-03155986 Parts Open 1 $0.00 Mar 23, 5:55 PM
WL-03155987 Parts Open 1 $0.00 Mar 23, 5:55 PM
WL-03157734 Labor Open 4 $300.00 Mar 24, 7:58 PM
WL-03157735 Labor Open 4 $484.00 Mar 24, 7:58 PM
WL-03157736 Labor Open 4 $300.00 Mar 24, 7:58 PM
WL-03157737 Expenses Open 1 $0.00 Mar 24, 7:58 PM
WL-03157738 Travel Open 185 $0.00 Mar 24, 7:58 PM
WL-03157739 Travel Open 187 $0.00 Mar 24, 7:58 PM

Details