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WO-01329261 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 DPT Laboratories Ltd — 200 E Josephine St, SAN ANTONIO TX, 78215

Jan 5, 2026 → Mar 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (2 biz days early)
Active: 57 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
55d
▶ Clock Running
Status: Assigned
Jan 5 → Mar 25, 2026
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 26, 2026
1 business day (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 26 → Mar 27, 2026
1 business day (counted)
Running total: 57 of ? biz days used
Created: Jan 5, 2026 Completed: Mar 27, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Ready for Scheduling ▶ Running 0 0
Jan 5 → Jan 5 Assigned ▶ Running 0 0
Jan 5 → Jan 5 Entered ▶ Running 0 0
Jan 5 → Jan 5 Ready for Scheduling ▶ Running 0 0
Jan 5 → Mar 25 Assigned ▶ Running 55 55
Mar 25 → Mar 26 Scheduled ▶ Running 1 56
Mar 26 → Mar 27 Tech On Site ▶ Running 1 57
Dispatch 0.0d
Coordinators 57.5d
Field Work 1.7d
Billing 8.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
57.5 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
8.2 days
Over SLA
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 27, 2026 (4 days early)
📅
58.0 days Total Age
⏱️
55.2d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
61.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555872
6008294712
Closed
28V SYS-LC-1260 Contract ends 04/18/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1314B DEAAU03494 1260 Variable Wavelength Detector VL G1330B DEBAK16167 1290 Thermostat G1311B DEAB708809 1260 Quaternary Pump G1316A DEACN24283 1260 Thermostatted Column Compartment G1329B DEAAC22637 1260 Standard Autosampler G4208A MY94675473 1200 Infinity Series Instant Pilot
Priority
High
Origin
Phone
Reason
New Case
Contact
Suzell Flores
Owner
Leona Coonrod
Created
Jan 5, 2026
Work Orders from this Case (2)
WO-01329261 (current) Invoiced
Preventive Maintenance • Jose Gutierrez
Created: Jan 5, 2026 • Closed: Mar 27, 2026
WO-01329262 Invoiced
EOQ • Jose Gutierrez
Created: Jan 5, 2026 • Closed: Mar 29, 2026
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 55.2 days stuck in "Assigned"
⏱️
Total Delay 61.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
55.5d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
8.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Please assign to Jose Gutierrez

ARP to site is 11 miles. Zone 1

🔧 Work Performed
Performed LC preventive maintenance per ACE task list working instructions in preparation for OQ delivery following afterward. All Lab Advisor PM tests passed.
⚠️ Problem Description
28V SYS-LC-1260 Contract ends 04/18/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1314B DEAAU03494 1260 Variable Wavelength Detector VL G1330B DEBAK16167 1290 Thermostat G1311B DEAB708809 1260 Quaternary Pump G1316A DEACN24283 1260 Thermostatted Column Compartment G1329B DEAAC22637 1260 Standard Autosampler G4208A MY94675473 1200 Infinity Series Instant Pilot
📄 Description
1260 Quaternary Pump
📞 Call Description
MAR 2026 LC PM

Timeline

📞
Case Linked Jan 5, 8:43 AM
Case Number: 00555872
Subject: 6008294712
Status: Closed
📋
▶
4 Work Order Created Jan 5, 8:56 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
👷
Status: Assigned by Leona Coonrod
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
🆕
▶
2 Status: Entered Jan 5, 11:13 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Leona Coonrod
Technician: Jose Gutierrez
🚨 55.0 business days
📅
▶
2 Dispatch Scheduled Mar 24, 10:03 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jose Gutierrez
From: Assigned
To: Scheduled
Duration in Previous: 78d 9h
⏳ 2.2 business days
🔧
Status: Tech On Site by Jose Gutierrez Mar 26, 2:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 16h
⏱️
▶
2 5x Labor Added Mar 27, 10:51 AM
5x Labor Added → 6x Parts Added
🔩
6x Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Mar 27, 11:19 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Jose Gutierrez
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Mar 27, 5:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5h 50m
⚠️ 6.8 business days
💵
Status: Billing Review by Hannah Shaw Apr 6, 1:48 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 9d 20h, 0m
📨
Status: Invoice Pending by Hannah Shaw Apr 7, 12:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22h 48m
💰
Status: Invoiced by Hannah Shaw Apr 7, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 20m
🧾
Invoice Created Apr 7, 5:31 PM
Invoice Number: SM-258564

Bottlenecks

Assigned
Duration: 55.2 business days (threshold: 4.0 business hours)
Exceeded by 54.7 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Ready to Bill
Duration: 6.3 business days (threshold: 1.0 business days)
Exceeded by 5.3 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours

🔗 Related Artifacts

📞
Case 00555872
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Mar 26, 10:00 AM
Created
Jan 5, 8:56 AM
Invoice #
SM-258564

Work Details (11)

Name Type Status Qty Amount Date
WL-03162387 Labor Open 0.25 $18.75 Mar 27, 10:51 AM
WL-03162388 Labor Open 2.5 $484.00 Mar 27, 10:51 AM
WL-03162389 Labor Open 0.25 $18.75 Mar 27, 10:51 AM
WL-03162391 Travel Open 3 $0.00 Mar 27, 10:52 AM
WL-03162390 Travel Open 3 $0.00 Mar 27, 10:52 AM
WL-03162397 Parts Open 1 $0.00 Mar 27, 10:54 AM
WL-03162398 Parts Open 1 $0.00 Mar 27, 10:54 AM
WL-03162393 Parts Open 1 $0.00 Mar 27, 10:54 AM
WL-03162394 Parts Open 1 $0.00 Mar 27, 10:54 AM
WL-03162395 Parts Open 1 $0.00 Mar 27, 10:54 AM
WL-03162396 Parts Open 1 $0.00 Mar 27, 10:54 AM

Details