Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329264 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - OREM #23907 — 117 N. State St., Orem UT, 84057

Jan 5, 2026 → Mar 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (35 biz days late)
Active: 54 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 7, 2026
2 business days (counted)
Running total: 2 of ? biz days used
48d
▶ Clock Running
Status: Assigned
Jan 7 → Mar 18, 2026
48 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 23, 2026
3 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 24, 2026
1 business day (counted)
Running total: 54 of ? biz days used
Created: Jan 5, 2026 Completed: Mar 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 7 Ready for Scheduling ▶ Running 2 2
Jan 7 → Mar 18 Assigned ▶ Running 48 50
Mar 18 → Mar 23 Scheduled ▶ Running 3 53
Mar 23 → Mar 24 Tech On Site ▶ Running 1 54
Dispatch 0.0d
Coordinators 55.5d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
55.5 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 24, 2026 (7 days early)
📅
54.5 days Total Age
⏱️
48.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
52.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00555717
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 36 Pcs https://www.ebiotrack.com/inspection.php?iid=32278
Priority
High
Origin
Email
Reason
New Case
Contact
Cindy McLeod
Owner
Kimberly Hardison
Created
Jan 3, 2026
Work Orders from this Case (1)
WO-01329264 (current) Invoiced
Inspection • Michah Brackett
Created: Jan 5, 2026 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 48.9 days stuck in "Assigned"
⏱️
Total Delay 52.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
48.9d / 0.5d SLA
Scheduled
3.6d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3-18 Mburris called and set appt with Cindy McLeod 3-23 11am

🔧 Work Performed
intoximeter - Alco sensor IV Serial #: 019104 - Asset ID: 6009432 Summit Industries Inc. - S225 Serial #: BPB009-1021 - Asset ID: 6102875 Summit Industries Inc. - A802 Serial #: 210804 - Asset ID: 6102874 Welch Allyn - 777 Serial #: N/A - Asset ID: 6102881 Welch Allyn - 7670-01 Serial #: 210824113130 - Asset ID: 6102880 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 21138054 - Asset ID: 6102879 Welch Allyn - 901058 Serial #: 21100043401716 - Asset ID: 13217540 Mac Medical - PT1001 Serial #: 060421-604 - Asset ID: 6102878 Zoll Medical Corporation - AED Plus Serial #: 010084794600215221x21h405079 - Asset ID: 6102877 Welch Allyn - (91)7000-APM Serial #: 100050740825 - Asset ID: 13217647 Welch Allyn - 901001 Serial #: N/A - Asset ID: 6102893 DeVilbiss Healthcare Inc - Pulmo Aid Serial #: D7129817 - Asset ID: 6102884 DeVilbiss Healthcare Inc - Pulmo Aid Serial #: D7129818 - Asset ID: 6102883 Quidel - Sofia2 Serial #: 25037460 - Asset ID: 6102891 Insignia - NS-CF26BK9 Serial #: 21E15W00252 - Asset ID: 6102885 American Biotech Supply - ABSR Serial #: TT1112HY - Asset ID: 6102889 Drucker Diagnostics - 642E Serial #: 210913GW423 - Asset ID: 6102886 Hemocue - Hb 201 Serial #: 2127119103 - Asset ID: 6102863 BURTON MEDICAL - UV502 Serial #: 7018417 - Asset ID: 6102862 Henry Schein - Easyone Air Serial #: 1165056 - Asset ID: 6315347 Siemens / Bayer - Clinitek Status + Serial #: 21355088 - Asset ID: 6315348 Quidel Corp - Sofia2 Serial #: 25020933 - Asset ID: 13276783 Welch Allyn - Welch Allyn Light Serial #: 102132 - Asset ID: 6102871 Welch Allyn - CP150 Serial #: 21100032174021 - Asset ID: 6102882 Benson Medical Instruments - BAS-200 SLM Serial #: 52337 - Asset ID: 12979897 Health O Meter - 524KL Serial #: 5240006595 - Asset ID: 6102873 Health O Meter - 500KL Serial #: 5000194429 - Asset ID: 6102870 Exergen Corp - TAT-5000 Serial #: o1101382 - Asset ID: 12979884 Henry Schein - Pulse-Ox Serial #: 204716205843 - Asset ID: 13217541 Henry Schein - MPBP Serial #: 20282937 - Asset ID: 6102866 Henry Schein - MPBP Serial #: 16174555 - Asset ID: 6102865 ADC - American Diagnostic Corporation - MPBP Serial #: 190489759 - Asset ID: 6102864 Covidien - Nellcor Serial #: MBP2110987 - Asset ID: 6218616 Abbott Laboratories - Ereader+ Serial #: 2115900002 - Asset ID: 6102876 Midmark - 204-011 Serial #: V2350152 - Asset ID: 6102872 Welch Allyn - 78900 Serial #: 0073094236460 - Asset ID: 13217543
🔍 Technician Findings
Inspection Report Sent - View Inspection Report
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 36 Pcs https://www.ebiotrack.com/inspection.php?iid=32278

Timeline

📞
Case Linked Jan 3, 12:00 AM
Case Number: 00555717
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 5, 9:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 7, 11:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 2h
🚨 49.0 business days
📅
▶
2 Dispatch Scheduled Mar 18, 3:28 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 70d 3h
📅
▶
2 Dispatch Scheduled Mar 19, 10:20 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-23T16:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Michah Brackett Mar 23, 2:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
⏱️
▶
2 5x Labor Added Mar 23, 11:47 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Michah Brackett
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 2m, 0m
📄
▶
3 Status: Ready to Bill Mar 24, 5:08 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 92.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257394

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 48.9 business days (threshold: 4.0 business hours)
Exceeded by 48.4 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

📞
Case 00555717
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michah Brackett
Scheduled
Mar 23, 12:30 PM
Created
Jan 5, 9:00 AM
Invoice #
SM-257394

Work Details (5)

Name Type Status Qty Amount Date
WL-03156436 Labor Open 5 $0.00 Mar 23, 11:47 PM
WL-03156437 Labor Open 3 $855.00 Mar 23, 11:47 PM
WL-03156438 Labor Open 1 $0.00 Mar 23, 11:47 PM
WL-03156439 Travel Open 345 - Mar 23, 11:47 PM
WL-03156440 Travel Open 60 - Mar 23, 11:47 PM

Details