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WO-01329268 ↗ ServiceMax

COMMUNITY MEMORIAL HOSPITAL • Repair • PC

📍 COMMUNITY MEMORIAL HOSPITAL — 150 BROAD STREET, HAMILTON NY, 13346

Jan 5, 2026 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 20, 2026
✓ SLA Met
Active: 32 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Jan 6 → Feb 20, 2026
31 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Jan 5, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 6 Ready for Scheduling ▶ Running 1 1
Jan 6 → Jan 6 Assigned ▶ Running 0 1
Jan 6 → Feb 20 Scheduled ▶ Running 31 32
Feb 20 → Feb 20 Tech On Site ▶ Running 0 32
Dispatch 0.0d
Coordinators 34.0d
Field Work 0.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
34.0 days
Over SLA
Field Work
0.9 days
Created: Jan 5, 2026 Due: Feb 20, 2026 Completed: Feb 20, 2026 (on time)
📅
33.0 days Total Age
⏱️
32.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
33.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555881
eBiotrack - New Work Order Created
Closed
Weekly Repair/PM week of 2/16 - 2/20 https://www.ebiotrack.com/omnicor/workorder.php?wo=7054
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tammy Peck
Owner
Sherry Reich
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329268 (current) Invoiced
Repair • Darek Kirkpatrick
Created: Jan 5, 2026 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 32.0 days stuck in "Scheduled"
⏱️
Total Delay 33.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
32.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
WEEKLY PM/REPAIR VISIT
🔍 Technician Findings
WEEKLY PM/REPAIR VISIT
⚠️ Problem Description
Weekly Repair/PM week of 2/16 - 2/20 https://www.ebiotrack.com/omnicor/workorder.php?wo=7054

Timeline

📞
Case Linked Jan 5, 8:58 AM
Case Number: 00555881
Subject: eBiotrack - New Work Order Created
Status: Closed
📋
▶
2 Work Order Created Jan 5, 9:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Jan 6, 8:33 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 23m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-20T13:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 31.9 business days
⏱️
▶
2 2x Labor Added Feb 20, 7:30 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Darek Kirkpatrick
From: Scheduled
To: Tech On Site
Duration in Previous: 44d 22h
⏱️
3x Labor Added Feb 20, 12:46 PM
Type: Labor, Travel
Status: Open
Qty: 6, 1, 35
✔️
Status: Completed by Darek Kirkpatrick Feb 20, 1:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 59m
🏁
Status: Closed by Darek Kirkpatrick Feb 20, 2:31 PM
From: Completed
To: Closed
Duration in Previous: 1h 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 25, 10:01 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 19h, 0m
🧾
Invoice Created Feb 25, 3:34 PM
Invoice Number: SM-254843

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 32.0 business days (threshold: 2.0 business days)
Exceeded by 30.0 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00555881
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Feb 20, 8:00 AM
Created
Jan 5, 9:09 AM
Invoice #
SM-254843

Work Details (5)

Name Type Status Qty Amount Date
WL-03113416 Labor Open 1 $70.00 Feb 20, 7:30 AM
WL-03113417 Travel Open 35 - Feb 20, 7:30 AM
WL-03113883 Labor Open 6 $630.00 Feb 20, 12:46 PM
WL-03113884 Labor Open 1 $0.00 Feb 20, 12:46 PM
WL-03113885 Travel Open 35 - Feb 20, 12:46 PM

Details