Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329272 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Clinic - WLA — 1901 Westwood Blvd, Los Angeles CA, 90025

Jan 5, 2026 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 136 biz days overdue
Active: 154 biz days
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
154d
▶ Clock Running
Status: On Hold
Jan 5 → Aug 16, 2026
154 business days (counted)
Running total: 154 of ? biz days used
Created: Jan 5, 2026 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Aug 16 On Hold ▶ Running 154 154
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Jan 5, 2026 Due: Jun 30, 2026 (47 days overdue)
📅
155.0 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

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🎫
Case #00555719
eBiotrack - Automated New Inspection Created
Closed
Vaporizer PM https://www.ebiotrack.com/inspection.php?iid=32280
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emerson LaFebre
Owner
Kimberly Hardison
Created
Jan 3, 2026
Work Orders from this Case (1)
WO-01329272 (current) On Hold
Preventive Maintenance
Created: Jan 5, 2026
On Track
On Hold • 223 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes



1/5 KHardison - Per Notes in EBT, placing WO on hold.

⚠️ Problem Description
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Please PM all vaporizers onsite. https://www.ebiotrack.com/inspection.php?iid=32280 https://www.ebiotrack.com/workorder.php?wo=70656

Timeline

📞
Case Linked Jan 3, 12:00 AM
Case Number: 00555719
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 5, 9:21 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Kimberly Hardison
From: Entered
To: On Hold
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00555719
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Jan 5, 9:21 AM
Invoice #
N/A

Details