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WO-01329273 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Baker Petrolite Corp — 2510 Woodbine Dr., Kilgore TX, 75662

Jan 5, 2026 → Mar 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (3 biz days early)
Active: 56 biz days
🕐 Clock stopped: Completed (Mar 26, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Assigned
Jan 5 → Mar 4, 2026
40 business days (counted)
Running total: 40 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 25, 2026
15 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 25 → Mar 26, 2026
1 business day (counted)
Running total: 56 of ? biz days used
Created: Jan 5, 2026 Completed: Mar 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Ready for Scheduling ▶ Running 0 0
Jan 5 → Mar 4 Assigned ▶ Running 40 40
Mar 4 → Mar 25 Scheduled ▶ Running 15 55
Mar 25 → Mar 26 Tech On Site ▶ Running 1 56
Dispatch 0.0d
Coordinators 56.7d
Field Work 1.3d
Billing 7.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
56.7 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
7.9 days
Over SLA
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 26, 2026 (5 days early)
📅
56.3 days Total Age
⏱️
41.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
61.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555892
6008220971
Closed
28R SYS-GC-7890A Contract ends 11/30/2026 repair included PM G2913A CN74945509 7683B Autoinjector Module G3440A CN10845188 Agilent 7890A Series GC Custom 2614A CN84551162 7683 Autosampler tray module
Priority
High
Origin
Web
Reason
New Case
Contact
Brian Calhoun Calhoun
Owner
Leona Coonrod
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329273 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Jan 5, 2026 • Closed: Mar 25, 2026
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 41.0 days stuck in "Assigned"
⏱️
Total Delay 61.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
41.0d / 0.5d SLA
Scheduled
15.7d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/25 Google map was used to calculate zone. MD


Please assign to Maria Davis ARP to site is 102 miles. Zone 3

🔧 Work Performed
03/25/2026 GC cooled down. PM was completed per Agilent. Parts replaced. Method was loaded and stabilized. Als send faulty error 111 a couple times, at the end was running but chromeleon never got the start/stop signal. Customer will check with Thermo about the communication issue.
⚠️ Problem Description
28R SYS-GC-7890A Contract ends 11/30/2026 repair included PM G2913A CN74945509 7683B Autoinjector Module G3440A CN10845188 Agilent 7890A Series GC Custom 2614A CN84551162 7683 Autosampler tray module
📄 Description
Agilent 7890A Series GC
📞 Call Description
MAR 2026 GC PM

Timeline

📞
Case Linked Jan 5, 9:15 AM
Case Number: 00555892
Subject: 6008220971
Status: Closed
📋
▶
3 Work Order Created Jan 5, 9:21 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF00000028i6gIAA, Maria Davis
🚨 41.0 business days
📅
▶
2 Dispatch Scheduled Mar 4, 1:39 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Maria Davis
From: Assigned
To: Scheduled
Duration in Previous: 58d 4h
🚨 16.0 business days
🔧
Status: Tech On Site by Maria Davis Mar 25, 10:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 19h
🚗
4x Travel Added Mar 25, 11:10 AM
Type: Travel, Parts
Status: Open
Qty: 108, 2
🚗
3x Travel Added Mar 25, 9:51 PM
Type: Travel, Labor
Status: Open
Qty: 108, 3
⏱️
▶
2 Labor Added Mar 25, 9:56 PM
Labor Added → Status: Completed
✔️
Status: Completed by Maria Davis
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 35m, 0m
⏳ 2.2 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 27, 5:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
⚠️ 6.9 business days
💵
▶
2 Status: Billing Review Apr 6, 4:04 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Hannah Shaw Apr 7, 12:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 30m
💰
Status: Invoiced by Hannah Shaw Apr 7, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 20m
🧾
Invoice Created Apr 7, 5:31 PM
Invoice Number: SM-258564

Bottlenecks

Assigned
Duration: 41.0 business days (threshold: 4.0 business hours)
Exceeded by 40.5 business days
Scheduled
Duration: 15.7 business days (threshold: 2.0 business days)
Exceeded by 13.7 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

📞
Case 00555892
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Mar 25, 12:00 PM
Created
Jan 5, 9:21 AM
Invoice #
SM-258564

Work Details (8)

Name Type Status Qty Amount Date
WL-03158468 Travel Open 108 $0.00 Mar 25, 11:10 AM
WL-03158469 Parts Open 2 $0.00 Mar 25, 11:10 AM
WL-03158470 Parts Open 2 $0.00 Mar 25, 11:10 AM
WL-03158471 Parts Open 2 $0.00 Mar 25, 11:10 AM
WL-03159990 Travel Open 108 $0.00 Mar 25, 9:51 PM
WL-03159987 Labor Open 3 $225.00 Mar 25, 9:51 PM
WL-03159988 Labor Open 3 $302.50 Mar 25, 9:51 PM
WL-03159991 Labor Open 2.5 $187.50 Mar 25, 9:56 PM

Details