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WO-01329280 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Paterson — 355 Market St, Paterson NJ, 07501

Jan 5, 2026 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (20 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 7, 2026
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Jan 7 → Jan 12, 2026
3 business days (counted)
Running total: 5 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Jan 12 → Mar 3, 2026
34 business days (counted)
Running total: 39 of ? biz days used
Created: Jan 5, 2026 Completed: Mar 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 7 Ready for Scheduling ▶ Running 2 2
Jan 7 → Jan 12 Assigned ▶ Running 3 5
Jan 12 → Mar 3 Scheduled ▶ Running 34 39
Dispatch 0.0d
Coordinators 41.8d
Field Work 0.0d
Billing 19.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.8 days
Over SLA
Field Work
0.0 days
Billing
19.6 days
Over SLA
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 3, 2026 (28 days early)
📅
40.0 days Total Age
⏱️
35.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
58.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555789
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 78 pcs https://www.ebiotrack.com/inspection.php?iid=32284
Priority
Standard
Origin
Email
Reason
New Case
Contact
Pauletta Subervi
Owner
Jessica Sells
Created
Jan 4, 2026
Work Orders from this Case (1)
WO-01329280 (current) Invoiced
Inspection • Edward Arias
Created: Jan 5, 2026 • Closed: Mar 3, 2026
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 35.0 days stuck in "Scheduled"
⏱️
Total Delay 58.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
3.8d / 0.5d SLA
Scheduled
35.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
19.6d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/12 KSmith -- Scheduled for 3/3 with Paulasett. 9-11am

1/7 KSmith -- Sent email to schedule for 3/3

🔧 Work Performed
Inspection
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 78 pcs https://www.ebiotrack.com/inspection.php?iid=32284

Timeline

📞
Case Linked Jan 4, 6:00 AM
Case Number: 00555789
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Jan 5, 9:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
3.0 business days
👷
2 Technician Assigned Jan 7, 12:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 2h
4.0 business days
🗓️
2 Status: Scheduled Jan 12, 8:09 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-03T14:00:00.000+0000
🚨 31.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 25, 3:30 PM
Scheduled For: 2026-03-03T16:00:00.000+0000
⚠️ 5.0 business days
⏱️
3 5x Labor Added Mar 3, 4:27 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Edward Arias
From: Scheduled
To: Completed
Duration in Previous: 50d 8h
🏁
Status: Closed by Edward Arias
From: Completed
To: Closed
Duration in Previous: 2m
2.9 business days
📄
Status: Ready to Bill by Diane Patton Mar 5, 2:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
🚨 20.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 1, 5:30 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 27d 1h
🧾
2 Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 39m

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 19.6 business days (threshold: 1.0 business days)
Exceeded by 18.6 business days

🔗 Related Artifacts

📞
Case 00555789
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Mar 3, 11:00 AM
Created
Jan 5, 9:44 AM
Invoice #
SM-258111

Work Details (5)

Name Type Status Qty Amount Date
WL-03128358 Labor Open 1 $0.00 Mar 3, 4:27 PM
WL-03128359 Labor Open 4.75 $2,080.00 Mar 3, 4:27 PM
WL-03128360 Labor Open 1 $0.00 Mar 3, 4:27 PM
WL-03128361 Travel Open 34 - Mar 3, 4:27 PM
WL-03128362 Travel Open 15 - Mar 3, 4:27 PM

Details