Primary Delay29.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay45.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
29.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
16.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
1.3d / 2.0d SLA
Closed
3.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/18/26 AJinerson - Sent email back to Leslie confirming tech visit for Weds. 3/11 with arrival closer to around 9:30am-10:30am (will make sure tech aware earlier the better).
POC onsite: Anahi and Maria
Arrival instructions: Please make sure tech aware site closes down for lunch from 12pm-1pm and will not have access to be left on-site during that lunch hour. Site opens at 8:00 a.m. (the earlier arrival the better for them since they close for lunch 12pm-1pm).
2/18/26 AJinerson - Received email back from Leslie stating any Wednesday works, but it would be best for tech to keep it closer to the earlier arrival, as they close for lunch every day from 12pm-1pm and tech will not have access to site during that time.
2/17/26 AJinerson - Sent email back to Leslie, Anahi, and Maria stating our technician's arrival would be closer to between 930am-1030am, asking if there is a date in March to accommodate this arrival timeframe for them as well.
2/17/26 AJinerson - Received email back from POC Leslie Rosillo stating Wednesdays at 8am seem to work best for this location.
2/16/26 AJinerson - Sent email to POC Leslie asking what date in March 2026 works best for them to schedule this service.
🔧Work Performed
Performed Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
36 pcs
https://www.ebiotrack.com/inspection.php?iid=32283
📧
Email:RE: EMSAR Service Request - Cigna Onsite Health - Mohawk Antioch - 2001 Antioch Rd. Dalton, GA 30721 - WO-01329282
Completed Feb 18, 2026
From: abby.jinerson@emsar.com
To: Leslie.Rosillo@evernorth.com
Cc: Anahi.Garcia@evernorth.com, Maria.Robledo@evernorth.com
Good morning, Leslie,
We have our technician, Henry Holmes, scheduled to visit on Wednesday, 3/11 with estimated arrival time closer to around 9:30 a.m., but possibly between 9:30 a.m. – 10:00 a.m. depending on traffic that day.
We have made a note on our service work order regarding the office being closed for lunch from 12:00 p.m. – 1:00 p.m. and that
📧
Email:RE: EMSAR Service Request - Cigna Onsite Health - Mohawk Antioch - 2001 Antioch Rd. Dalton, GA 30721 - WO-01329282
Completed Feb 18, 2026
From: Leslie.Rosillo@evernorth.com
To: abby.jinerson@emsar.com
Cc: Anahi.Garcia@evernorth.com, Maria.Robledo@evernorth.com
Wednesdays in general work best just let us know what date to expect you. Also wanted to let you know we do close for lunch from 12pm-1pm daily. It’d be great if they could show up at 9:30am to allow plenty of time for the inspection as we would not be able to leave the technician in the clinic with no one else present.
Thank you,
Leslie Rosillo,LPN
Clin
📧
Email:RE: EMSAR Service Request - Cigna Onsite Health - Mohawk Antioch - 2001 Antioch Rd. Dalton, GA 30721 - WO-01329282
Completed Feb 17, 2026
From: abby.jinerson@emsar.com
To: Leslie.Rosillo@evernorth.com
Cc: Anahi.Garcia@evernorth.com, Maria.Robledo@evernorth.com
Good afternoon, Leslie, Anahi, and Maria,
Thank you for that information!
Our technician’s arrival to this location would be closer to between 9:30 a.m. – 10:30 a.m. and they would need 2-3 hours on-site to complete service.
Is there a date in March that would work best for this location during these hours? From there, we will move forward with
📧
Email:RE: EMSAR Service Request - Cigna Onsite Health - Mohawk Antioch - 2001 Antioch Rd. Dalton, GA 30721 - WO-01329282
Completed Feb 17, 2026
From: Leslie.Rosillo@evernorth.com
To: abby.jinerson@emsar.com
Cc: Anahi.Garcia@evernorth.com, Maria.Robledo@evernorth.com
Hi Abby,
Wednesdays @ 8am seem to work better for this location. Also adding Anahi and Maria to this conversation as they are the nurses on site.
Thank you,
Leslie Rosillo,LPN
Clinical Supervisor
M:706-671-3612
Evernorth Workplace Care
Evernorth Health Services,
Mohawk Healthy Life Centers
EVERNORTH.COM <mailto:gabriela.guzman@evernorth
📧
Email: EMSAR Service Request - Cigna Onsite Health - Mohawk Antioch - 2001 Antioch Rd. Dalton, GA 30721 - WO-01329282
Completed Feb 16, 2026
To: leslie.rosillo@evernorth.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Cigna Onsite Health - Mohawk Antioch - 2001 Antioch Rd. Dalton, GA 30721 - WO-01329282
Body:
Good afternoon, Leslie,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Cigna Onsite Health - Mohawk Antioch - 2001 Antioch Rd. Dalton, GA 30721
Please let us know if there is a date in March 20
Work Order: WO-01329282
Account: The Cigna Group
Customer Case Number:
Location: Cigna Onsite Health - Mohawk Antioch
Address: 2001 Antioch Rd., Dalton, GA 30721
Manufacturer:
Model #:
Serial #:
Contact Name: Leslie Rosillo
Contact Phone:
Contact Email: leslie.rosillo@evernorth.com
Due Date: 3/
Timeline
📞
Case Linked Jan 4, 6:00 AM
Case Number:00555788
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Jan 5, 9:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨29.0 business days
👷
▶
2
Technician Assigned Feb 16, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:42d 6h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 18, 10:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-03-11T13:30:00.000+0000
🚨16.0 business days
🔧
Status: Tech On Site by Henry HolmesMar 11, 10:34 AM
From:Scheduled
To:Tech On Site
Duration in Previous:20d 23h
🚗
Status: Tech Off Site by Henry HolmesMar 11, 1:10 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:2h 36m
⏱️
▶
2
5x Labor Added Mar 11, 11:37 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:10h 26m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Mar 16, 4:56 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256660
Bottlenecks
Ready for Scheduling
Duration: 29.0 business days (threshold: 1.0 business days)
Exceeded by 28.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)