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WO-01329283 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Homestead — 108 West 8th Ave, Homestead PA, 15120

Jan 5, 2026 → Mar 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (30 biz days late)
Active: 49 biz days
🕐 Clock stopped: Canceled (Mar 17, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 7, 2026
2 business days (counted)
Running total: 2 of ? biz days used
47d
▶ Clock Running
Status: Assigned
Jan 7 → Mar 17, 2026
47 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Entered
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Jan 5, 2026 Canceled: Mar 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 7 Ready for Scheduling ▶ Running 2 2
Jan 7 → Mar 17 Assigned ▶ Running 47 49
Mar 17 → Mar 17 Entered ▶ Running 0 49
Dispatch 0.0d
Coordinators 50.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.3 days
Over SLA
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 17, 2026 (14 days early)
📅
50.0 days Total Age
⏱️
47.3d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
48.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555791
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 94 pcs https://www.ebiotrack.com/inspection.php?iid=32286
Priority
Standard
Origin
Email
Reason
New Case
Contact
Gaye Crowell
Owner
Jessica Sells
Created
Jan 4, 2026
Work Orders from this Case (1)
WO-01329283 (current) Canceled
Inspection
Created: Jan 5, 2026
Behind Schedule - Needs Attention
Canceled • 223 days old
🚨
Primary Delay 47.3 days stuck in "Assigned"
⏱️
Total Delay 48.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
47.3d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/17 SBerry: Site closing

3/6 MOwens Sent email to Melissa asking about good dates to schedule.

3/5 MOwens Sent email to Gaye Crowell about good dates to schedule the inspection visit during March

⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 94 pcs https://www.ebiotrack.com/inspection.php?iid=32286

Timeline

📞
Case Linked Jan 4, 6:00 AM
Case Number: 00555791
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 5, 9:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 7, 4:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 6h
🚨 47.9 business days
🆕
Status: Entered by Scott Berry Mar 17, 4:00 PM
From: Assigned, Entered
To: Entered, Canceled
Duration in Previous: 68d 22h, 0m

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 47.3 business days (threshold: 4.0 business hours)
Exceeded by 46.8 business days

🔗 Related Artifacts

📞
Case 00555791
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Jan 5, 9:55 AM
Invoice #
N/A

Details