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WO-01329285 ↗ ServiceMax

NaphCare • Inspection • PSM

📍 NaphCare - Pre-Trial Detention Facility – Jacksonville — 500 E. Adams Street, Jacksonville FL, 32202

Jan 5, 2026 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (40 biz days late)
Active: 59 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
41d
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Mar 5, 2026
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 41 of ? biz days used
9d
▶ Clock Running
Status: Reschedule
Mar 5 → Mar 18, 2026
9 business days (counted)
Running total: 50 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Mar 18 → Mar 26, 2026
6 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 26 → Mar 31, 2026
3 business days (counted)
Running total: 59 of ? biz days used
Created: Jan 5, 2026 Completed: Mar 31, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Mar 5 Ready for Scheduling ▶ Running 41 41
Mar 5 → Mar 5 On Hold ▶ Running 0 41
Mar 5 → Mar 18 Reschedule ▶ Running 9 50
Mar 18 → Mar 26 Assigned ▶ Running 6 56
Mar 26 → Mar 31 Scheduled ▶ Running 3 59
Dispatch 0.0d
Coordinators 61.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
61.4 days
Over SLA
Billing
0.0 days
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 31, 2026 (on time)
📅
60.0 days Total Age
⏱️
42.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
56.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00555792
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 80pcs https://www.ebiotrack.com/inspection.php?iid=32287
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dawn Thompson
Owner
Jessica Sells
Created
Jan 4, 2026
Work Orders from this Case (1)
WO-01329285 (current) Invoiced
Inspection • Anthony Wright
Created: Jan 5, 2026 • Closed: Mar 31, 2026
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 42.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 56.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
42.0d / 1.0d SLA
Reschedule
9.1d / 2.0d SLA
Assigned
6.3d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/26/26 AJinerson - Called Officer Hoyos per last WO at (904) 630-5806. Officer Hoyos confirmed she is not POC anymore, but FWD me to correct contact below. 

Spoke with Rose and confirmed tech visit for Tuesday, 3/31 with eta between 8am-10am. 


Updated POC: 

Rose Caetano

904-630-58810 ext. 5810 

rose.caetano@jackssheriff.org 


3/25/26 AJinerson - Sent email to Dawn offering tech visit on Tuesday, 3/31 between 8am-10am arrival.


3/25/26 AJinerson - Called Dawn to follow up and schedule tech visit. Left VM regarding needing to schedule service.  


3/20/26 AJinerson - Called Dawn Thompson to schedule tech visit. No answer, and VM not set up yet. 


3/18/26 AJinerson - Sent email (since afterhours) to Dawn offering tech visit on Tuesday, 3/31.

🔧 Work Performed
3/31/26 AMW - Perform annual inspection on all medical equipment located. Total of 72 pieces of equipment inspected. 3 failures.ALL 3 AEDs had expired accessories. POC is going to have them replaced in house, no follow up required. Notified POC of inspection findings and completion.
🔍 Technician Findings
3/31/26 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 80pcs https://www.ebiotrack.com/inspection.php?iid=32287

Timeline

📞
Case Linked Jan 4, 6:00 AM
Case Number: 00555792
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 5, 9:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 42.0 business days
⏸️
Status: On Hold by Mark Joseph Mar 5, 6:29 PM
From: Ready for Scheduling, On Hold
To: On Hold, Reschedule
Duration in Previous: 59d 8h, 0m
⚠️ 9.7 business days
👷
▶
2 Status: Assigned Mar 18, 5:16 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Anthony Wright
⚠️ 6.8 business days
🗓️
▶
2 Status: Scheduled Mar 26, 11:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-31T12:00:00.000+0000
💵
Expenses Added Mar 26, 11:59 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Mar 31, 9:38 AM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 158
⏱️
Labor Added Mar 31, 12:23 PM
Type: Labor
Status: Open
Qty: 5.5
⏱️
▶
2 Labor Added Mar 31, 3:37 PM
Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 4h, 0m
🔩
▶
3 Parts Added Apr 1, 9:43 AM
Parts Added → Status: Ready to Bill → Status: Invoiced
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 18h 3m, 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Apr 3, 4:59 PM
Invoice Number: SM-258014

Bottlenecks

Ready for Scheduling
Duration: 42.0 business days (threshold: 1.0 business days)
Exceeded by 41.0 business days
Reschedule
Duration: 9.1 business days (threshold: 2.0 business days)
Exceeded by 7.1 business days
Assigned
Duration: 6.3 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

📞
Case 00555792
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Mar 31, 8:00 AM
Created
Jan 5, 9:59 AM
Invoice #
SM-258014

Work Details (7)

Name Type Status Qty Amount Date
WL-03160657 Expenses Open 1 $0.00 Mar 26, 11:59 AM
WL-03166464 Labor Open 0.5 $0.00 Mar 31, 9:38 AM
WL-03166465 Travel Open 4 - Mar 31, 9:38 AM
WL-03166474 Travel Open 158 - Mar 31, 9:41 AM
WL-03166837 Labor Open 5.5 $1,910.00 Mar 31, 12:23 PM
WL-03167292 Labor Open 2.5 $0.00 Mar 31, 3:37 PM
WL-03168411 Parts Open 1 $324.00 Apr 1, 9:43 AM

Details