Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329287 ↗ ServiceMax

Sono Bello • Inspection • PSM

📍 ID-Boise — 1820 South Silverstone Way Suite 100, Meridian ID, 83642

Jan 5, 2026 → Dec 31, 1969

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (13966 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Dec 31, 1969)
▶ Clock Running
Status: Created
Jan 5 → Dec 31, 1969
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 5, 2026 Invoiced: Dec 31, 1969
Dispatch 0.0d
Coordinators 60.3d
Field Work 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
60.3 days
Over SLA
Field Work
1.0 days
Over SLA
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Dec 31, 1969 (20544 days early)
📅
0.0 days Total Age
⏱️
53.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
56.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555787
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 137 pcs https://www.ebiotrack.com/inspection.php?iid=32282
Priority
Standard
Origin
Email
Reason
New Case
Contact
Practice Manager Boise
Owner
Jessica Sells
Created
Jan 4, 2026
Work Orders from this Case (1)
WO-01329287 (current) Invoiced
Inspection • Michah Brackett
Created: Jan 5, 2026 • Closed: Dec 31, 1969
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 53.9 days stuck in "Assigned"
⏱️
Total Delay 56.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
53.9d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3-24 Mburris call set appt w Michelle Fisher  3-30 8am

3-24 Mburris email sent to POC

3-24 Mburris LM on Vmail 

🔧 Work Performed
Omron - 3 Series Serial #: 202211001700V - Asset ID: 6262033 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 2307782 - Asset ID: 6261978 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 23077877 - Asset ID: 6261979 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 23041892 - Asset ID: 6261985 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 22158534 - Asset ID: 6261986 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 23052737 - Asset ID: 6261987 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 23041910 - Asset ID: 6261990 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 23052780 - Asset ID: 6261991 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 21346942 - Asset ID: 6261992 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 23011452 - Asset ID: 6261997 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 21347088 - Asset ID: 6262000 ZacVrate - 500DL Serial #: 500B217438 - Asset ID: 6262004 Omron - 3 Series Serial #: 202211001692V - Asset ID: 6262024 Omron - BP6100 Serial #: 202211001698V - Asset ID: 6262027 Omron - 3 Series Serial #: 202212002687V - Asset ID: 6262029 Omron - BP6100 Serial #: 202211001696V - Asset ID: 6262030 Omron - BP6100 Serial #: 202212002636V - Asset ID: 6262031 Omron - 3 Series Serial #: 202212000052V - Asset ID: 6262039 Omron - 3 Series Serial #: 202212000058V - Asset ID: 6262043 Omron - 3 Series Serial #: 202212002682V - Asset ID: 6262045 Omron - 3 Series Serial #: 202212002689V - Asset ID: 6262046 Omron - BP6100 Serial #: 202212002686V - Asset ID: 6262034 ZacVrate - Pulse Oximeter Serial #: 500B154262 - Asset ID: 13068027 ZacVrate - Pulse Oximeter Serial #: 500B167656 - Asset ID: 13068026 ZacVrate - Pulse Oximeter Serial #: 500B167680 - Asset ID: 13068025 Health O Meter - 500KL Serial #: 5001122224166 - Asset ID: 6261966 McKesson - MPBP Serial #: 23493965 - Asset ID: 12981367 Omron - BP6100 Serial #: 202211001697V - Asset ID: 13217546 Midmark - M11-042 Serial #: V2530280 - Asset ID: 6262049 Midmark - M11-042 Serial #: V2522872 - Asset ID: 6262050 Venus Concept - Venus Legacy Serial #: LE400258UR - Asset ID: 6261970 DIR - 8818 Serial #: DIR2022030501-08 - Asset ID: 6261971 ForPro - 391442 Serial #: N/A - Asset ID: 12981380 McKesson - MBP Serial #: 23469763 - Asset ID: 13217549 McKesson - MBP Serial #: 23471382 - Asset ID: 13217550 Health O Meter - 500KL Serial #: 5002721210974 - Asset ID: 6261958 Health O Meter - 500KL Serial #: 5001122224522 - Asset ID: 6261972 Bovie - Specialist Pro A1250S Serial #: ASP3322008 - Asset ID: 6261939 Welch Allyn - Connex Vital Signs Monitor 6000 Series Serial #: 100026405022 - Asset ID: 6261940 HK Surgical - KIP-II Serial #: K22M106016 - Asset ID: 6261942 HK Surgical - AP-III Serial #: AS22M09726 - Asset ID: 6261944 Midmark - 230-001 Serial #: V2575508 - Asset ID: 12981386 Bovie - Specialist Pro A1250S Serial #: ASP3322012 - Asset ID: 6261930 Welch Allyn - Connex Vital Signs Monitor 6000 Series Serial #: 100026255022 - Asset ID: 6261931 HK Surgical - KIP-II Serial #: K22M106008 - Asset ID: 6261933 MicroAire Surgical Instruments - 5020 Serial #: 07220157 - Asset ID: 6261934 HK Surgical - AP-III Serial #: AS22M090724 - Asset ID: 6261935 Deka laser - M053Z1 Serial #: M053Z1-DN230808 - Asset ID: 6337010 Midmark - 230-001 Serial #: V2538812 - Asset ID: 12981394 Welch Allyn - Connex Vital Signs Monitor 6000 Series Serial #: 100026145022 - Asset ID: 6261924 Bovie - Specialist Pro A1250S Serial #: ASP3322019 - Asset ID: 6261925 HK Surgical - KIP-II Serial #: K22M106021 - Asset ID: 6261927 Microaire - PAL-650 Serial #: 07220080 - Asset ID: 13217552 Midmark - 230-001 Serial #: V2558933 - Asset ID: 12981384 POLYSCIENCE - WBE28 Serial #: 12290605 - Asset ID: 13217547 Zoll Medical Corporation - AED Plus Serial #: 0100847946002152 - Asset ID: 13217548 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 23077892 - Asset ID: 6261980 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 23041763 - Asset ID: 6261983 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 23077855 - Asset ID: 6261984 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 23052720 - Asset ID: 6261989 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 21347135 - Asset ID: 6261994 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 23052747 - Asset ID: 6261995 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 23052777 - Asset ID: 6261996 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 23025056 - Asset ID: 6261998 ZacVrate - 500DL Serial #: 500B217405 - Asset ID: 6262002 ZacVrate - 500DL Serial #: 500B217432 - Asset ID: 6262003 ZacVrate - 500DL Serial #: 500B213749 - Asset ID: 6262005 ZacVrate - 500DL Serial #: 500B217402 - Asset ID: 6262006 ZacVrate - 500DL Serial #: 500B217428 - Asset ID: 6262007 ZacVrate - 500DL Serial #: 500B212572 - Asset ID: 6262009 ZacVrate - 500DL Serial #: 500B212552 - Asset ID: 6262010 ZacVrate - 500DL Serial #: 500B129153 - Asset ID: 6262011 ZacVrate - 500DL Serial #: 500B219366 - Asset ID: 6262013 ZacVrate - 500DL Serial #: 500B217453 - Asset ID: 6262014 ZacVrate - 500DL Serial #: 500B217465 - Asset ID: 6262016 Omron - 3 Series Serial #: 202211001699V - Asset ID: 6262017 Omron - 3 Series Serial #: 202211001694V - Asset ID: 6262020 Omron - 3 Series Serial #: 202212002688V - Asset ID: 6262021 Omron - 3 Series Serial #: 202212002633V - Asset ID: 6262022 Omron - 3 Series Serial #: 202211001691V - Asset ID: 6262025 Omron - 3 Series Serial #: 20221202631V - Asset ID: 6262026 Omron - 3 Series Serial #: 202211001693V - Asset ID: 6262028 Omron - 3 Series Serial #: 202211001695V - Asset ID: 6262032 Omron - 3 Series Serial #: 202212000057V - Asset ID: 6262035 Omron - 3 Series Serial #: 202212000051V - Asset ID: 6262036 Omron - 3 Series Serial #: 202212000055V - Asset ID: 6262037 Omron - 3 Series Serial #: 202212000059V - Asset ID: 6262038 Omron - 3 Series Serial #: 202212000056V - Asset ID: 6262040 Omron - 3 Series Serial #: 202212000053V - Asset ID: 6262044 McKesson - MPBP Serial #: 23495677 - Asset ID: 12981366 McKesson - MPBP Serial #: 22352572 - Asset ID: 12981370 McKesson - MPBP Serial #: 22352556 - Asset ID: 12981372 McKesson - MPBP Serial #: 22353097 - Asset ID: 12981374 McKesson - MPBP Serial #: 22344064 - Asset ID: 12981375 McKesson - MPBP Serial #: 22344099 - Asset ID: 12981379 McKesson - MPBP Serial #: 22344089 - Asset ID: 12981385 McKesson - MPBP Serial #: 23500346 - Asset ID: 12981389 McKesson - MPBP Serial #: 23500574 - Asset ID: 12981390 3M - Shaver Serial #: N/A - Asset ID: 12981396 3M - Shaver Serial #: N/A - Asset ID: 12981397 Nellcor, Inc. - PM10N-NA Serial #: MBP2400983 - Asset ID: 13081493 Nellcor, Inc. - PM10N-NA Serial #: MBP2400985 - Asset ID: 13081495 Zoll Medical Corporation - AED Plus Serial #: 0100847946002244 - Asset ID: 13217627 POLYSCIENCE - WBE28 Serial #: E12290598 - Asset ID: 12981378 Health O Meter - 500KL Serial #: 5001122224506 - Asset ID: 6261963 ZacVrate - 500DL Serial #: 500B217433 - Asset ID: 6262008 McKesson - MPBP Serial #: 22345133 - Asset ID: 12981368 Health O Meter - 500KL Serial #: 5001122224159 - Asset ID: 6261964 McKesson - MPBP Serial #: 22344100 - Asset ID: 12981371 Health O Meter - 500KL Serial #: 5001122224517 - Asset ID: 6261961 Health O Meter - 500KL Serial #: 5001122224154 - Asset ID: 6261955 Health O Meter - 500KL Serial #: 5001122224503 - Asset ID: 6261960 McKesson - MPBP Serial #: 22344088 - Asset ID: 12981365 Health O Meter - 500KL Serial #: 5001122224514 - Asset ID: 6261954 Health O Meter - 500KL Serial #: 50003322231608 - Asset ID: 6261959 McKesson - MPBP Serial #: 22344486 - Asset ID: 12981373 Nellcor, Inc. - PM10N-NA Serial #: MBP2400984 - Asset ID: 13081494 Health O Meter - 500KL Serial #: 5001122224162 - Asset ID: 6261953 ZacVrate - 500DL Serial #: 500B213702 - Asset ID: 6262015 Omron - 3 Series Serial #: 202212002683V - Asset ID: 6262023 McKesson - MPBP Serial #: 2351602 - Asset ID: 12981387 Health O Meter - 500KL Serial #: 5001122224771 - Asset ID: 6261952 Health O Meter - 500KL Serial #: 5001122224500 - Asset ID: 6261957 Health O Meter - 500KL Serial #: 5001122224509 - Asset ID: 6261967 Omron - 3 Series Serial #: 202212000054V - Asset ID: 6262041 McKesson - 73-NDB060 Serial #: N/A - Asset ID: `12981369 Health O Meter - 500KL Serial #: 5001122224502 - Asset ID: 6261965 Health O Meter - 500KL Serial #: 5001122224505 - Asset ID: 6261951 Health O Meter - 500KL Serial #: 5002922229279 - Asset ID: 6261956 Omron - 3 Series Serial #: 202212000060V - Asset ID: 6262042 McKesson - MBP Serial #: 23469949 - Asset ID: 13217551 McKesson - MBP Serial #: 23470956 - Asset ID: 13217545 McKesson - MBP Serial #: 23536194 - Asset ID: 13217544 McKesson - 73-NDB060 Serial #: N/A - Asset ID: 12981369 Health O Meter - 500KL Serial #: 5001122224512 - Asset ID: 6261962 Health O Meter - 500KL Serial #: 5002621203945 - Asset ID: 6261976 Health O Meter - 500KL Serial #: 5001122224161 - Asset ID: 6261975 Health O Meter - 500KL Serial #: 5001122224507 - Asset ID: 6261974 Health O Meter - 500KL Serial #: 5001122224508 - Asset ID: 6261973
⚠️ Problem Description
Training Request: Course: virtual Power X2 Training Technician: Michah Brackett Start Date: 2026-03-27 Mentor: Notes: Afternoon class, not the morning one, not on east coast Dispatch please create 1 training WO for this tech for virtual training scheduled for 3/27 Manager/Supervisor Submitted by: Nicholas Willick Submitted on:

Timeline

📞
Case Linked Jan 4, 12:00 AM
Case Number: 00555787
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 5, 10:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 7, 11:29 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 1h
🚨 54.0 business days
🗓️
▶
2 Status: Scheduled Mar 25, 4:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-30T15:00:00.000+0000
⏳ 3.9 business days
🔧
Status: Tech On Site by Michah Brackett Mar 30, 10:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 17h
⏱️
▶
2 5x Labor Added Mar 30, 8:14 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 9h 26m
🔩
▶
2 Parts Added Mar 31, 10:01 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 13h 45m, 0m
🚨 88.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257858

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 53.9 business days (threshold: 4.0 business hours)
Exceeded by 53.4 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours

🔗 Related Artifacts

📞
Case 00555787
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michah Brackett
Scheduled
Mar 30, 11:00 AM
Created
Jan 5, 10:02 AM
Invoice #
SM-257858

Work Details (6)

Name Type Status Qty Amount Date
WL-03166098 Labor Open 1.5 $0.00 Mar 30, 8:14 PM
WL-03166099 Labor Open 5.5 $3,912.97 Mar 30, 8:14 PM
WL-03166100 Labor Open 1.5 $0.00 Mar 30, 8:14 PM
WL-03166101 Travel Open 70 - Mar 30, 8:14 PM
WL-03166102 Travel Open 70 - Mar 30, 8:14 PM
WL-03166517 Parts Open 2 $648.00 Mar 31, 10:01 AM

Details