Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329290 ↗ ServiceMax

NaphCare • Inspection • PSM

📍 NaphCare - Community Transition Center – Jacksonville — 451 Catherine Street, Jacksonville FL, 32202

Jan 5, 2026 → Mar 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (39 biz days late)
Active: 58 biz days
🕐 Clock stopped: Completed (Mar 30, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
41d
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Mar 5, 2026
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 41 of ? biz days used
9d
▶ Clock Running
Status: Reschedule
Mar 5 → Mar 18, 2026
9 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 18 → Mar 19, 2026
1 business day (counted)
Running total: 51 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 30, 2026
7 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 58 of ? biz days used
Created: Jan 5, 2026 Completed: Mar 30, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Mar 5 Ready for Scheduling ▶ Running 41 41
Mar 5 → Mar 5 On Hold ▶ Running 0 41
Mar 5 → Mar 18 Reschedule ▶ Running 9 50
Mar 18 → Mar 19 Assigned ▶ Running 1 51
Mar 19 → Mar 30 Scheduled ▶ Running 7 58
Mar 30 → Mar 30 Tech On Site ▶ Running 0 58
Dispatch 0.0d
Coordinators 60.4d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
60.4 days
Over SLA
Field Work
0.3 days
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 30, 2026 (1 days early)
📅
59.0 days Total Age
⏱️
42.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
55.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00555793
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 15 Pcs https://www.ebiotrack.com/inspection.php?iid=32288
Priority
Standard
Origin
Email
Reason
New Case
Contact
Adeline Taylor
Owner
Kimberly Hardison
Created
Jan 4, 2026
Work Orders from this Case (1)
WO-01329290 (current) Invoiced
Inspection • Anthony Wright
Created: Jan 5, 2026 • Closed: Mar 30, 2026
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 42.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 55.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
42.0d / 1.0d SLA
Reschedule
9.1d / 2.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/18/26 AJinerson - Email logged on WO-01329295. Sent email back to Adeline confirming tech visit for 3/30 with arrival between 1030am-1130am for first site then 2pm-4pm arrival for 2nd site below.


1st stop - NaphCare James I. Montgomery Correctional Center 

2nd stop - Naphcare Community Transition Center


3/18/26 AJinerson - Email logged on WO-01329295. Received email back from Adeline confirming tech visit ok for 3/30 -3/31.


3/18/26 AJinerson - Email logged on WO-01329295. Sent email to Adeline regarding needing to schedule both below inspection WOs.

Offering tech visit on Monday, 3/30 and Tuesday, 3/31 asking if either dates work for these locations.

WO-01329295 - NaphCare - James I. Montgomery Correctional Center

WO-01329290 - NaphCare - Community Transition Center – Jacksonville

🔧 Work Performed
3/30/26 AMW -Performed annual inspection on all medical equipment located. Total of 13 pieces of equipment inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍 Technician Findings
3/30/26 AMW -Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 15 Pcs https://www.ebiotrack.com/inspection.php?iid=32288

Timeline

📞
Case Linked Jan 4, 6:00 AM
Case Number: 00555793
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 5, 10:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 42.0 business days
⏸️
Status: On Hold by Mark Joseph Mar 5, 6:29 PM
From: Ready for Scheduling, On Hold
To: On Hold, Reschedule
Duration in Previous: 59d 8h, 0m
⚠️ 9.7 business days
👷
▶
2 Technician Assigned Mar 18, 5:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Reschedule
To: Assigned
Duration in Previous: 12d 21h
🗓️
▶
2 Status: Scheduled Mar 19, 10:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-30T19:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Anthony Wright Mar 30, 12:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 1h
✔️
Status: Completed by Anthony Wright Mar 30, 1:22 PM
From: Tech On Site
To: Completed
Duration in Previous: 26m
⏱️
5x Labor Added Mar 30, 2:21 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 1, 0.5, 11, 12
🏁
Status: Closed by Anthony Wright Mar 30, 3:02 PM
From: Completed
To: Closed
Duration in Previous: 1h 39m
📄
Status: Ready to Bill by Diane Patton Mar 31, 10:26 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 19h 23m, 0m
⏳ 4.0 business days
🧾
Invoice Created Apr 3, 4:59 PM
Invoice Number: SM-257868

Bottlenecks

Ready for Scheduling
Duration: 42.0 business days (threshold: 1.0 business days)
Exceeded by 41.0 business days
Reschedule
Duration: 9.1 business days (threshold: 2.0 business days)
Exceeded by 7.1 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

📞
Case 00555793
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Mar 30, 3:00 PM
Created
Jan 5, 10:09 AM
Invoice #
SM-257868

Work Details (5)

Name Type Status Qty Amount Date
WL-03165470 Labor Open 0.25 $0.00 Mar 30, 2:21 PM
WL-03165471 Labor Open 1 $1,910.00 Mar 30, 2:21 PM
WL-03165472 Labor Open 0.5 $0.00 Mar 30, 2:21 PM
WL-03165473 Travel Open 11 - Mar 30, 2:21 PM
WL-03165474 Travel Open 12 - Mar 30, 2:21 PM

Details