From: Jason.Laughman@omh.ny.gov
To: ksmith@emsar.com
Thanks – hopefully this will do the trick.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, February 4, 2026 10:00 AM
To: Laughman, Jason (OMH) <Jason.Laughman@omh.ny.gov>
Subject: RE: FISHKILL -- EMSAR Inspection -- WO-01329293
ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails.
Hi Jason,
Here is the updated tool
From: Jason.Laughman@omh.ny.gov
To: ksmith@emsar.com
Hi Koutney, just following up on this so I can the gate pass squared away for March 10 th inspection… Detailed tool list is needed.. Thank you, Jason ..
From: Laughman, Jason (OMH)
Sent: Thursday, January 22, 2026 3:24 PM
To: 'Kourtney Smith' <ksmith@emsar.com>
Subject: RE: FISHKILL -- EMSAR Inspection -- WO-01329293
Hi Kourtney - Can you please ask the tech for a detailed list.. ie: 1 philip screwdriver, 1 flat
From: Jason.Laughman@omh.ny.gov
To: ksmith@emsar.com
Thank you.. should be all set.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, January 7, 2026 3:24 PM
To: Laughman, Jason (OMH) <Jason.Laughman@omh.ny.gov>
Subject: RE: FISHKILL -- EMSAR Inspection -- WO-01329293
ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails.
Hi Jason,
Here is the tool list:
BP analyz
From: Jason.Laughman@omh.ny.gov
To: ksmith@emsar.com
Thank you .. Remind me. What does he need to bring ? So I can have a gate pass requested for him..
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, January 7, 2026 12:59 PM
To: Laughman, Jason (OMH) <Jason.Laughman@omh.ny.gov>
Subject: RE: FISHKILL -- EMSAR Inspection -- WO-01329293
ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emai
From: Jason.Laughman@omh.ny.gov
To: ksmith@emsar.com
Any chance we can do Tuesday March 10? .Mondays can be hectic. Yes 2 units.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, January 7, 2026 12:49 PM
To: Laughman, Jason (OMH) <Jason.Laughman@omh.ny.gov>
Subject: RE: FISHKILL -- EMSAR Inspection -- WO-01329293
ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails.
Would Mond
From: Jason.Laughman@omh.ny.gov
To: ksmith@emsar.com
I am on vacation that week – following week is better.. Also fyi - we have 2 units here needing inspection..
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, January 7, 2026 12:42 PM
To: Laughman, Jason (OMH) <Jason.Laughman@omh.ny.gov>
Subject: FISHKILL -- EMSAR Inspection -- WO-01329293
ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpect
To: jason.laughman@omh.ny.gov
CC:
BCC:
Attachment: --none--
Subject: FISHKILL -- EMSAR Inspection -- WO-01329293
Body:
Hi Jason,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at FISHKILL located at 18 Strack Dr?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to inspect the units
Work Order: WO-01329293
Account: CNY PSYCHIATRIC CENTER
Customer Case Number:
Location: FISHKILL
Address: 18 STRACK Dr, BEACON, NY 12508
Manufacturer:
Model #:
Serial #:
Contact Name: JASON LAUGHMAN
Contact Phone: 845-831-4800 X1234
Contact Email: jason.laughman@omh.ny.gov
Due Date: 3/31/2026
Sc
Timeline
📞
Case Linked Jan 4, 7:39 AM
Case Number:00555798
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Jan 5, 10:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Jan 7, 12:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 2h
🗓️
▶
2
Status: Scheduled Jan 7, 12:59 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-10T13:00:00.000+0000
🚨43.0 business days
🔧
Status: Tech On Site by Mohamed ShareedMar 10, 9:36 AM
From:Scheduled
To:Tech On Site
Duration in Previous:61d 19h
⏱️
3x Labor Added Mar 10, 10:48 AM
Type:Labor, Travel
Status:Open
Qty:1.75, 1.25, 58
✔️
▶
2
Status: Completed Mar 10, 1:22 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Mohamed Shareed
From:Completed
To:Closed
Duration in Previous:1m
📄
▶
2
Status: Ready to Bill Mar 11, 11:35 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:2m, 0m
⏳3.0 business days
🧾
Invoice Created Mar 15, 3:37 PM
Invoice Number:SM-256171
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 42.8 business days (threshold: 2.0 business days)
Exceeded by 40.8 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)