Primary Delay42.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay55.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
42.0d / 1.0d SLA
Reschedule
9.1d / 2.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Closed
1.6d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/18/26 AJinerson - Email logged on WO-01329295. Sent email back to Adeline confirming tech visit for 3/30 with arrival between 1030am-1130am for first site then 2pm-4pm arrival for 2nd site below.
1st stop - NaphCare James I. Montgomery Correctional Center
2nd stop - Naphcare Community Transition Center
3/18/26 AJinerson - Email logged on WO-01329295. Received email back from Adeline confirming tech visit ok for 3/30 -3/31.
3/18/26 AJinerson - Email logged on WO-01329295. Sent email to Adeline regarding needing to schedule both below inspection WOs.
Offering tech visit on Monday, 3/30 and Tuesday, 3/31 asking if either dates work for these locations.
3/30/26 AMW -Performed annual inspection on all medical equipment located. Total of 34 pieces of equipment inspected. 1 AED failure, POC will purchase replacement pads no follow up required. Notified POC of inspection findings and completion. I was told by POC that all medical equipment was moved to the clinic.
3/30/26 AMW - No service while on site. had to finish inspection documentation off site.
🔍Technician Findings
3/30/26 AMW -Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
47 Pcs
https://www.ebiotrack.com/inspection.php?iid=32289
📧
Email:RE: [EXTERNAL]_EMSAR Service Request - NaphCare - James I. Montgomery Correctional Center - 4727 Lannie Road Jacksonville, FL 32218 - WO-01329295
Completed Mar 19, 2026
From: abby.jinerson@emsar.com
To: adeline.taylor@naphcare.com
Good morning, Adeline,
We have our technician, Anthony Wright, scheduled to visit the below locations on Monday, 3/30/2026.
We will have Anthony scheduled to start at the NaphCare James I. Montgomery Correctional Center first, with arrival between 10:30 a.m. - 11:30 a.m.
Once completed at the above location, he will head to the Naphcare Community Transition Center with estimated arrival between 2:00 p.m. - 4:00 p.m.
Pl
📧
Email:Re: [EXTERNAL]_EMSAR Service Request - NaphCare - James I. Montgomery Correctional Center - 4727 Lannie Road Jacksonville, FL 32218 - WO-01329295
Completed Mar 19, 2026
From: adeline.taylor@naphcare.com
To: abby.jinerson@emsar.com
Yes those dates work for us.
Sent from my iPhone
On Mar 18, 2026, at 5:22 PM, Abby Jinerson <abby.jinerson@emsar.com> wrote:
NOTICE: This email originated from outside of NaphCare's email system. Verify the legitimacy of the contents and use caution with links and attachments.
Good afternoon, Adeline,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the
📧
Email:EMSAR Service Request - NaphCare - James I. Montgomery Correctional Center - 4727 Lannie Road Jacksonville, FL 32218 - WO-01329295
Completed Mar 18, 2026
From: abby.jinerson@emsar.com
To: adeline.taylor@naphcare.com
Good afternoon, Adeline,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below locations.
NaphCare - James I. Montgomery Correctional Center - 4727 Lannie Road Jacksonville, FL 32218
NaphCare - Community Transition Center – Jacksonville <https://csa.lightning.force.com/lightning/r/SVMXC__Site__c/a0sVU000001MDdxYAG/view> - 451 Catherine Street
📅
WO-01329295 - Inspection - DD: 3/31/2026 - - Jacksonville - NaphCare - James I. Montgomery Correctional Center
Mar 30, 2026 11:00am – 2:00pm
Work Order: WO-01329295
Account: NaphCare
Customer Case Number:
Location: NaphCare - James I. Montgomery Correctional Center
Address: 4727 Lannie Road, Jacksonville, FL 32218
Manufacturer:
Model #:
Serial #:
Contact Name: Adeline Taylor
Contact Phone: 9046307888 S
Contact Email: adeline.taylor@n
📅
🚗 Travel Time - WO
Mar 30, 2026 8:00am – 11:00am
Work Order: WO-01329295
Account: NaphCare
Customer Case Number:
Location: NaphCare - James I. Montgomery Correctional Center
Address: 4727 Lannie Road, Jacksonville, FL 32218
Manufacturer:
Model #:
Serial #:
Contact Name: Adeline Taylor
Contact Phone: 9046307888 S
Contact Email: adeline.taylor@n
Timeline
📞
Case Linked Jan 4, 6:00 AM
Case Number:00555794
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Jan 5, 10:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨42.0 business days
⏸️
Status: On Hold by Mark JosephMar 5, 6:29 PM
From:Ready for Scheduling, On Hold
To:On Hold, Reschedule
Duration in Previous:59d 8h, 0m
⚠️9.7 business days
👷
▶
2
Status: Assigned Mar 18, 5:16 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:Anthony Wright
📅
▶
2
Dispatch Scheduled Mar 19, 10:56 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:17h 39m
⚠️8.0 business days
⏱️
5x Labor Added Mar 30, 2:22 PM
Type:Labor, Travel
Status:Open
Qty:2.5, 0.25, 179, 11
⏱️
Labor Added Mar 30, 2:27 PM
Type:Labor
Status:Open
Qty:1
✔️
Status: Completed by Anthony WrightMar 30, 3:02 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:11d 4h, 0m
📄
Status: Ready to Bill by Diane PattonMar 31, 10:21 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:19h 18m, 0m
⏳4.0 business days
🧾
Invoice Created Apr 3, 4:59 PM
Invoice Number:SM-257866
Bottlenecks
Ready for Scheduling
Duration: 42.0 business days (threshold: 1.0 business days)
Exceeded by 41.0 business days
Reschedule
Duration: 9.1 business days (threshold: 2.0 business days)
Exceeded by 7.1 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)