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← WO Overview

WO-01329297 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 US Federal Aviation Administration — 6500 S Macarthur Blvd, OKLAHOMA CITY OK, 73169

Jan 5, 2026 → Apr 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✗ SLA Missed (2 biz days late)
Active: 61 biz days
🕐 Clock stopped: Canceled (Apr 2, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Assigned
Jan 5 → Apr 2, 2026
61 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Entered
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Jan 5, 2026 Canceled: Apr 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Ready for Scheduling ▶ Running 0 0
Jan 5 → Apr 2 Assigned ▶ Running 61 61
Apr 2 → Apr 2 Entered ▶ Running 0 61
Dispatch 0.0d
Coordinators 62.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
62.0 days
Over SLA
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Apr 2, 2026 (1 days late)
📅
62.0 days Total Age
⏱️
62.0d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
61.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555924
6008220911
Closed
29C SYS-GC-7890A-E Contract ends 05/31/2026 repair included PM G3440A US12201023 Agilent 7890A Series GC Custom G4557A US12120001 7697A Headspace Sampler, 111 Vial
Priority
High
Origin
Web
Reason
New Case
Contact
Kristi Thompson
Owner
Leona Coonrod
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329297 (current) Canceled
Preventive Maintenance
Created: Jan 5, 2026
Behind Schedule - Needs Attention
Canceled • 223 days old
🚨
Primary Delay 62.0 days stuck in "Assigned"
⏱️
Total Delay 61.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
62.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/2/26 lcoonrod Per Maria, this was pulled back by Agilent. It is not showing in our CRM queue now.

3/31/2026 CRamen called CDempsey on this and he said Maria is a self scheduler and to reach out to her to let her know this is due today and copy him and DCarvalho : Chattered: @Maria Davis​ Hello Maria. Just covering for Kaitlin who is out today and working her dashboard I see this is due today. Im sure you are aware but just in case. @David Carvalho​ @Craig Dempsey​ 


Please assign to Maria Davis ARP to site is 225 miles. Zone 5

⚠️ Problem Description
29C SYS-GC-7890A-E Contract ends 05/31/2026 repair included PM G3440A US12201023 Agilent 7890A Series GC Custom G4557A US12120001 7697A Headspace Sampler, 111 Vial
📄 Description
Agilent 7890A Series GC
📞 Call Description
MAR 2026 GC PM

Timeline

📞
Case Linked Jan 5, 10:11 AM
Case Number: 00555924
Subject: 6008220911
Status: Closed
📋
▶
3 Work Order Created Jan 5, 10:21 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF00000028i6gIAA, Maria Davis
🚨 62.0 business days
🆕
Status: Entered by Leona Coonrod Apr 2, 11:10 AM
From: Assigned, Entered
To: Entered, Canceled
Duration in Previous: 86d 23h, 0m

Bottlenecks

Assigned
Duration: 62.0 business days (threshold: 4.0 business hours)
Exceeded by 61.5 business days

🔗 Related Artifacts

📞
Case 00555924
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 5, 10:21 AM
Invoice #
N/A

Details