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WO-01329298 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - South Lansing — 3022 S Martin Luther King Jr Blvd, Lansing MI, 48910

Jan 5, 2026 → Mar 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (22 biz days late)
Active: 41 biz days
🕐 Clock stopped: Tech Off Site (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Jan 5 → Jan 21, 2026
11 business days (counted)
Running total: 11 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Jan 21 → Mar 5, 2026
30 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Jan 5, 2026 Tech Off Site: Mar 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Ready for Scheduling ▶ Running 0 0
Jan 5 → Jan 21 Assigned ▶ Running 11 11
Jan 21 → Mar 5 Scheduled ▶ Running 30 41
Mar 5 → Mar 5 Tech On Site ▶ Running 0 41
Dispatch 0.0d
Coordinators 42.7d
Field Work 1.2d
Billing 18.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.7 days
Over SLA
Field Work
1.2 days
Billing
18.0 days
Over SLA
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 6, 2026 (25 days early)
📅
42.0 days Total Age
⏱️
30.7d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
58.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555790
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 81 pcs https://www.ebiotrack.com/inspection.php?iid=32285
Priority
Standard
Origin
Email
Reason
New Case
Contact
Charmaine Femster
Owner
Jessica Sells
Created
Jan 4, 2026
Work Orders from this Case (1)
WO-01329298 (current) Invoiced
Inspection • Jon Kuehl
Created: Jan 5, 2026 • Closed: Mar 5, 2026
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 30.7 days stuck in "Scheduled"
⏱️
Total Delay 58.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
12.0d / 0.5d SLA
Scheduled
30.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
17.9d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed annual inspection on devises.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 81 pcs https://www.ebiotrack.com/inspection.php?iid=32285

Timeline

📞
Case Linked Jan 4, 6:00 AM
Case Number: 00555790
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
Work Order Created Jan 5, 10:22 AM
Work Order: WO-01329298
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Sells Jan 5, 10:29 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
2 Technician Assigned Jan 5, 10:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
🚨 12.0 business days
🗓️
▶
2 Status: Scheduled Jan 21, 1:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-03-05T13:00:00.000+0000
🚨 23.0 business days
📅
Dispatch Scheduled by Jonathan Kuehl Feb 23, 1:06 PM
Scheduled For: 2026-03-07T14:00:00.000+0000, 2026-03-05T14:30:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Jonathan Kuehl Mar 4, 8:32 PM
Scheduled For: 2026-03-05T13:30:00.000+0000
🔧
Status: Tech On Site by Jonathan Kuehl Mar 5, 8:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 18h
🚗
Status: Tech Off Site by Jonathan Kuehl Mar 5, 5:04 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 58m
✔️
▶
3 Status: Completed Mar 5, 6:57 PM
Status: Completed → 5x Labor Added → Status: Closed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 7.7333333333333, 1.2, 1.0333333333333, 64
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.6 business days
📄
Status: Ready to Bill by Diane Patton Mar 9, 12:45 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
🚨 18.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 1, 5:30 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23d 4h
🧾
▶
2 Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 39m

Bottlenecks

Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Scheduled
Duration: 30.7 business days (threshold: 2.0 business days)
Exceeded by 28.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 17.9 business days (threshold: 1.0 business days)
Exceeded by 16.9 business days

🔗 Related Artifacts

📞
Case 00555790
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Mar 5, 8:30 AM
Created
Jan 5, 10:22 AM
Invoice #
SM-258111

Work Details (5)

Name Type Status Qty Amount Date
WL-03132546 Labor Open 7.7333333333333 $2,341.80 Mar 5, 7:01 PM
WL-03132547 Labor Open 1.2 $0.00 Mar 5, 7:01 PM
WL-03132548 Labor Open 1.0333333333333 $0.00 Mar 5, 7:01 PM
WL-03132549 Travel Open 64 - Mar 5, 7:01 PM
WL-03132550 Travel Open 64 - Mar 5, 7:01 PM

Details