Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (26 biz days late)
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 5 → Jan 12, 2026
5 business days (counted)
Running total: 5 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Jan 12 → Mar 10, 2026
39 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 10 → Mar 11, 2026
1 business day (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 5, 2026
Completed: Mar 11, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 5 → Jan 5
Created
▶ Running
0
0
Jan 5 → Jan 5
Ready for Scheduling
▶ Running
0
0
Jan 5 → Jan 12
Assigned
▶ Running
5
5
Jan 12 → Mar 10
Scheduled
▶ Running
39
44
Mar 10 → Mar 11
Tech On Site
▶ Running
1
45
Mar 11 → Mar 11
04-Scheduled
▶ Running
0
45
Coordinators Over SLA
Field Work Over SLA
Created: Jan 5, 2026
Due: Mar 31, 2026
Completed: Mar 11, 2026 (20 days early)
⏱️
40.0d in Scheduled
Longest Stage
🔄
8 transitions
Status Changes
⚠️
43.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Case #00555795
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service
56 Pcs
https://www.ebiotrack.com/inspection.php?iid=32290
Contact
Ashley Harrington
🚨
Primary Delay
40.0 days stuck in "Scheduled"
⏱️
Total Delay
43.5 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
Scheduled
40.0d
/ 2.0d SLA
Tech On Site
1.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (1)
📅 Events (1)
🔒
Internal CSA Notes
1/12 KKelch called Ashley to schedule for 3/10 between 9 and 11 am. Customer confirmed.
🔧
Work Performed
Upon arriving on-site, I conducted a thorough inspection of the equipment and identified several vital units with disconnected power adapters, which I promptly reinstalled and secured. I expanded the scope of the service by adding and inspecting additional units to ensure comprehensive coverage. Although the workflow was occasionally delayed due to occupied rooms, I successfully completed all inspections once the areas became accessible.
🔍
Technician Findings
A few units had lose fasteners, EKG Unit had the paper added to the unit. They were using paper for 250 and they needed paper for 150.
⚠️
Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
56 Pcs
https://www.ebiotrack.com/inspection.php?iid=32290
📋
Outbound to +13615349107
Completed
Jan 12, 2026
1/12 KKelch called Ashley to schedule for 3/10 between 9 and 11 am. Customer confirmed.
📅
WO-01329301 - Inspection - DD: 03/31/2026 - Portland - Conviva - Portland
Mar 10, 2026 10:00am – 3:00pm
Work Order: WO-01329301
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva - Portland
Address: 107 Cedar Drive, Portland, TX 78374
Manufacturer:
Model #:
Serial #:
Contact Name: Ashley Harrington
Contact Phone: 361-534-9107
Contact Email: aharrington@convivasolution
Timeline
📞
Case Number:
00555795
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
36m
🗓️
📅
Scheduled For:
2026-03-10T14:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
56d 22h
📋
From:
Tech On Site
To:
04-Scheduled
Duration in Previous:
9h 51m
🚗
💵
Type:
Expenses
Status:
Open
Qty:
1
✔️
From:
04-Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
19m, 0m
📄
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
0m
🧾
Invoice Number:
SM-256166
Bottlenecks
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
ℹ️ Work Order Details
Scheduled
Mar 10, 10:00 AM
Work Details (8)
Name
Type
Status
Qty
Amount
Date
WL-03138342
Travel
Open
168
-
Mar 10, 8:39 PM
WL-03138336
Parts
Open
1
$89.10
Mar 10, 8:39 PM
WL-03138337
Parts
Open
1
$98.21
Mar 10, 8:39 PM
WL-03138338
Labor
Open
3
$0.00
Mar 10, 8:39 PM
WL-03138339
Labor
Open
7.5
$1,292.00
Mar 10, 8:39 PM
WL-03138340
Labor
Open
3
$0.00
Mar 10, 8:39 PM
WL-03138341
Travel
Open
171
-
Mar 10, 8:39 PM
WL-03138346
Expenses
Open
1
$0.00
Mar 10, 8:40 PM