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WO-01329306 ↗ ServiceMax

Sono Bello • Inspection • PSM

📍 RI - Providence — 200 Crossing Blvd, Suite 350, Warwick RI, 02886

Jan 5, 2026 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (40 biz days late)
Active: 59 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 9, 2026
4 business days (counted)
Running total: 4 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 28, 2026
12 business days (counted)
Running total: 16 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Jan 28 → Mar 31, 2026
43 business days (counted)
Running total: 59 of ? biz days used
Created: Jan 5, 2026 Completed: Mar 31, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 9 Ready for Scheduling ▶ Running 4 4
Jan 9 → Jan 28 Assigned ▶ Running 12 16
Jan 28 → Mar 31 Scheduled ▶ Running 43 59
Dispatch 0.0d
Coordinators 61.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
61.6 days
Over SLA
Billing
0.0 days
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 31, 2026 (on time)
📅
60.0 days Total Age
⏱️
44.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
58.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555824
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 110 pcs https://www.ebiotrack.com/inspection.php?iid=32295
Priority
Standard
Origin
Email
Reason
New Case
Contact
Providence Practice Manager
Owner
Jessica Sells
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329306 (current) Invoiced
Inspection • David Cavaco
Created: Jan 5, 2026 • Closed: Mar 31, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 44.0 days stuck in "Scheduled"
⏱️
Total Delay 58.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
12.6d / 0.5d SLA
Scheduled
44.0d / 2.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/28 KSmith -- Scheduled for 3/31 per Andrea's request. 8-10am

1/27 KSmith -- Practice manager was with a patient. Left contact information for a return call to schedule. Sending email as well to schedule.

1/26 KSmith -- Called site but continuously rang. Site is likely closed due to the winter storm. Will call back tomorrow

1/21 KSmith -- Manager is out until Monday

1/20 KSmith -- Sent email to schedule for 3/12

1/15 KSmith -- Sent email to schedule for 3/3

1/13 KSmith -- Sent email to schedule for 3/3

1/12 KSmith -- Sent email to schedule for 3/3

1/9 KSmith -- Sent email to schedule for 3/3

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 110 pcs https://www.ebiotrack.com/inspection.php?iid=32295

Timeline

📞
Case Linked Jan 5, 12:00 AM
Case Number: 00555824
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 5, 10:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Jan 9, 2:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 3h
🚨 13.0 business days
🗓️
▶
2 Status: Scheduled Jan 28, 8:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-31T13:00:00.000+0000
🚨 44.0 business days
⏱️
▶
2 3x Labor Added Mar 31, 3:17 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 62d 5h, 0m
📄
▶
2 Status: Ready to Bill Apr 1, 9:39 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Apr 5, 6:18 PM
Invoice Number: SM-258013

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 12.6 business days (threshold: 4.0 business hours)
Exceeded by 12.1 business days
Scheduled
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

📞
Case 00555824
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Mar 31, 9:00 AM
Created
Jan 5, 10:46 AM
Invoice #
SM-258013

Work Details (3)

Name Type Status Qty Amount Date
WL-03167233 Labor Open 1 $0.00 Mar 31, 3:17 PM
WL-03167234 Labor Open 6 $3,912.97 Mar 31, 3:17 PM
WL-03167235 Labor Open 1 $0.00 Mar 31, 3:17 PM

Details