Primary Delay42.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay42.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
42.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
3.7d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
1.4d / 2.0d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/5/26 AJinerson - Received email back from POC Richelle confirming tech visit for Tuesday, 3/10 with eta between 9am-11am.
3/5/26 AJinerson - Sent email to Richelle offering tech visit on Tuesday, 3/10 with eta between 9am-11am.
3/5/26 AJinerson - Called Richelle to schedule tech visit. No answer and VM Box has not been set up yet.
🔧Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
29 Pcs
https://www.ebiotrack.com/inspection.php?iid=32291
📧
Email:RE: EMSAR Service Request - CenterWell Suwanee - 3245 Lawrenceville Suwanee Rd Suwanee, GA 30024 - WO-01329307
Completed Mar 5, 2026
From: abby.jinerson@emsar.com
To: RKing39@centerwell.com
Hi Richelle,
We have our technician, Henry Holmes, scheduled to visit on Tuesday, 3/10 with arrival between 9:00 a.m. – 11:00 a.m.
Please let us know if there are any arrival instructions that we should make note of for this visit. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com <mailto:abby.jinerson@emsar.com
📧
Email:Re: EMSAR Service Request - CenterWell Suwanee - 3245 Lawrenceville Suwanee Rd Suwanee, GA 30024 - WO-01329307
Completed Mar 5, 2026
From: RKing39@centerwell.com
To: abby.jinerson@emsar.com
Hi Abby,
Confirming that the time and date below work well.
Thanks,
Richelle
Richelle King
Center Administrator
3245 Lawrenceville Suwanee Rd #100
Suwanee, GA 30024
C 470.840.7021 | O 770.341.9135
F 770-545-6599
Notary Public
Rking39@centerwell.com <mailto:Rking39@centerwell.com>
________________________________
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Thursday, Mar
📧
Email: EMSAR Service Request - CenterWell Suwanee - 3245 Lawrenceville Suwanee Rd Suwanee, GA 30024 - WO-01329307
Completed Mar 5, 2026
To: rking39@centerwell.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - CenterWell Suwanee - 3245 Lawrenceville Suwanee Rd Suwanee, GA 30024 - WO-01329307
Body:
Good morning, Richelle,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
CenterWell Suwanee - 3245 Lawrenceville Suwanee Rd Suwanee, GA 30024
We currently have our technician available to visit on Tuesda
📋
Outbound to +14708407021
Completed Mar 5, 2026
3/5/26 AJinerson - Called Richelle to schedule tech visit. No answer and VM Box has not been set up yet.
Work Order: WO-01329307
Account: CenterWell (Humana)
Customer Case Number:
Location: CenterWell Suwanee
Address: 3245 Lawrenceville Suwanee Rd, Suwanee, GA 30024
Manufacturer:
Model #:
Serial #:
Contact Name: Richelle King
Contact Phone: 470-840-7021
Contact Email: rking39@centerwell.com
Due Dat
📅
🚗 Travel Time - WO
Mar 10, 2026 8:00am – 9:00am
Work Order: WO-01329307
Account: CenterWell (Humana)
Customer Case Number:
Location: CenterWell Suwanee
Address: 3245 Lawrenceville Suwanee Rd, Suwanee, GA 30024
Manufacturer:
Model #:
Serial #:
Contact Name: Richelle King
Contact Phone: 470-840-7021
Contact Email: rking39@centerwell.com
Due Dat
Timeline
📞
Case Linked Jan 4, 6:01 AM
Case Number:00555796
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Jan 5, 10:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨42.0 business days
👷
▶
2
Technician Assigned Mar 5, 12:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:59d 1h
📅
▶
2
Dispatch Scheduled Mar 5, 1:04 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:30m
⏳4.0 business days
🔧
Status: Tech On Site by Henry HolmesMar 10, 10:24 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 20h
🚗
Status: Tech Off Site by Henry HolmesMar 10, 12:24 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:2h 0m
⏱️
▶
2
3x Labor Added Mar 10, 11:41 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:11h 17m, 0m
📄
Status: Ready to Bill by Diane PattonMar 11, 11:25 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:11h 43m, 0m
⏳3.0 business days
🧾
Invoice Created Mar 15, 11:32 PM
Invoice Number:SM-256167
Bottlenecks
Ready for Scheduling
Duration: 42.0 business days (threshold: 1.0 business days)
Exceeded by 41.0 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)