Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329309 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Inspection • PSM

📍 ADCS 325 - Gilbert — 3509 S Mercy Rd Ste 103, Gilbert AZ, 85297

Jan 5, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 43 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Jan 5 → Feb 2, 2026
19 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 20 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 16, 2026
8 business days (counted)
Running total: 28 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Feb 16 → Mar 9, 2026
15 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Jan 5, 2026 Completed: Mar 9, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Ready for Scheduling ▶ Running 0 0
Jan 5 → Feb 2 Assigned ▶ Running 19 19
Feb 2 → Feb 2 Entered ▶ Running 0 19
Feb 2 → Feb 3 On Hold ▶ Running 1 20
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 20
Feb 3 → Feb 16 Assigned ▶ Running 8 28
Feb 16 → Mar 9 Scheduled ▶ Running 15 43
Mar 9 → Mar 9 Tech On Site ▶ Running 0 43
Dispatch 0.0d
Holding 2.0d (excluded)
Coordinators 44.0d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
2.0 days
Coordinators
44.0 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 9, 2026 (22 days early)
📅
44.0 days Total Age
⏱️
20.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
41.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00555797
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 27 Pcs https://www.ebiotrack.com/inspection.php?iid=32292
Priority
Standard
Origin
Email
Reason
New Case
Contact
Anita Comstock
Owner
Kimberly Hardison
Created
Jan 4, 2026
Work Orders from this Case (1)
WO-01329309 (current) Invoiced
Inspection • Andrew Przybyla
Created: Jan 5, 2026 • Closed: Mar 9, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 20.0 days stuck in "Assigned"
⏱️
Total Delay 41.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
29.0d / 0.5d SLA
On Hold
2.0d
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16 KKelch scheduled per logged email from Aimee

2/9 KKelch sent Aimee an email for scheduling

2/3/26 SReich - Updated POC per case 00564420.


2/2 KKelch called Anita to schedule for 3/2 between 9 and 11 am. She advised me that the new manager is Aimee Rosfow but did not have contact info, placed on hold for new contact. 

🔧 Work Performed
Tech arrived on site and inspected and tested 40 pieces of equipment.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service 27 Pcs
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 27 Pcs https://www.ebiotrack.com/inspection.php?iid=32292

Timeline

📞
Case Linked Jan 4, 6:01 AM
Case Number: 00555797
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Jan 5, 10:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Status: Assigned Jan 5, 11:03 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Andrew Przybyla
🚨 20.0 business days
🆕
Status: Entered by Kaitlyn Kelch Feb 2, 10:25 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 27d 23h, 0m
📅
Status: Ready for Scheduling by Sherry Reich Feb 3, 8:43 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 22h 17m
👷
2 Technician Assigned Feb 3, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
⚠️ 9.0 business days
🗓️
2 Status: Scheduled Feb 16, 3:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-02T15:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 23, 11:17 AM
Scheduled For: 2026-03-09T14:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 6, 10:20 AM
Scheduled For: 2026-03-09T15:00:00.000+0000
2.0 business days
⏱️
2 3x Labor Added Mar 9, 10:59 AM
3x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Andrew Przybyla
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 18h
🔩
Parts Added Mar 9, 11:33 AM
Type: Parts
Status: Open
Qty: 1
⏱️
2x Labor Added Mar 9, 12:05 PM
Type: Labor
Status: Open
Qty: 5, 1.5
✔️
Status: Completed by Andrew Przybyla Mar 9, 4:16 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 15m
🏁
Status: Closed by Andrew Przybyla Mar 9, 5:30 PM
From: Completed
To: Closed
Duration in Previous: 1h 14m
📄
2 Status: Ready to Bill Mar 10, 4:21 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
4.8 business days
🧾
Invoice Created Mar 16, 6:32 AM
Invoice Number: SM-256105

Bottlenecks

Assigned
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00555797
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Mar 9, 11:00 AM
Created
Jan 5, 10:53 AM
Invoice #
SM-256105

Work Details (6)

Name Type Status Qty Amount Date
WL-03135713 Labor Open 1.5 $0.00 Mar 9, 10:59 AM
WL-03135714 Travel Open 35 - Mar 9, 10:59 AM
WL-03135715 Travel Open 35 - Mar 9, 10:59 AM
WL-03135740 Parts Open 1 $297.00 Mar 9, 11:33 AM
WL-03135782 Labor Open 5 $3,100.00 Mar 9, 12:05 PM
WL-03135783 Labor Open 1.5 $0.00 Mar 9, 12:05 PM

Details