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WO-01329311 ↗ ServiceMax

Sono Bello • Inspection • PSM

📍 TN - Knoxville — 11403 Parkside Drive, Farragut TN, 37934

Jan 5, 2026 → Mar 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (38 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 7, 2026
2 business days (counted)
Running total: 2 of ? biz days used
38d
▶ Clock Running
Status: Assigned
Jan 7 → Mar 4, 2026
38 business days (counted)
Running total: 40 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 27, 2026
17 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Jan 5, 2026 Completed: Mar 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 7 Ready for Scheduling ▶ Running 2 2
Jan 7 → Mar 4 Assigned ▶ Running 38 40
Mar 4 → Mar 27 Scheduled ▶ Running 17 57
Mar 27 → Mar 27 Tech On Site ▶ Running 0 57
Dispatch 0.0d
Coordinators 58.7d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
58.7 days
Over SLA
Field Work
0.8 days
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 27, 2026 (4 days early)
📅
58.0 days Total Age
⏱️
38.3d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
56.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michael Swingle — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 26, 2026
Visit 2 Mar 27, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555825
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 99 pcs https://www.ebiotrack.com/inspection.php?iid=32296
Priority
Standard
Origin
Email
Reason
New Case
Contact
LaRosia Carrington
Owner
Jessica Sells
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329311 (current) Invoiced
Inspection • Michael Swingle
Created: Jan 5, 2026 • Closed: Mar 27, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 38.3 days stuck in "Assigned"
⏱️
Total Delay 56.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
38.3d / 0.5d SLA
Scheduled
17.4d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/4 MOwens Called and spoke to LaRosia Carrington. She said the best day to schedule would be 3/27. Confirmed the arrival time for 3/27 between 8-9am.

🔧 Work Performed
performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use.
🔍 Technician Findings
I arrived on site to do an inspection on the BioMed equipment.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 99 pcs https://www.ebiotrack.com/inspection.php?iid=32296

Timeline

📞
Case Linked Jan 5, 12:00 AM
Case Number: 00555825
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 5, 11:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 7, 4:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 5h
🚨 27.9 business days
👷
Technician Assigned by Melissa Owens Feb 17, 12:15 PM
Technician: Michael Swingle
🚨 12.0 business days
🗓️
▶
2 Status: Scheduled Mar 4, 3:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-27T12:00:00.000+0000
🚨 15.0 business days
💵
2x Expenses Added Mar 24, 10:15 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.9 business days
⏱️
2x Labor Added Mar 27, 6:51 AM
Type: Labor, Travel
Status: Open
Qty: 3, 186
🔧
Status: Tech On Site by MICHAEL SWINGLE Mar 27, 7:12 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 14h
⏱️
▶
2 5x Labor Added Mar 27, 1:23 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 16m, 0m
⏳ 2.0 business days
🔩
▶
3 Parts Added Mar 30, 11:32 AM
Parts Added → Status: Ready to Bill → Invoice Created
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 22h, 0m
🧾
Invoice Created
Invoice Number: SM-257767

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 38.3 business days (threshold: 4.0 business hours)
Exceeded by 37.8 business days
Scheduled
Duration: 17.4 business days (threshold: 2.0 business days)
Exceeded by 15.4 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

📞
Case 00555825
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Swingle
Scheduled
Mar 27, 8:00 AM
Created
Jan 5, 11:00 AM
Invoice #
SM-257767

Work Details (10)

Name Type Status Qty Amount Date
WL-03156618 Expenses Open 1 $0.00 Mar 24, 10:15 AM
WL-03156619 Expenses Open 1 $0.00 Mar 24, 10:15 AM
WL-03162154 Labor Open 3 $0.00 Mar 27, 6:51 AM
WL-03162155 Travel Open 186 - Mar 27, 6:51 AM
WL-03162838 Labor Open 0.18333333333333 $0.00 Mar 27, 1:23 PM
WL-03162839 Labor Open 6.3166666666667 $3,912.97 Mar 27, 1:23 PM
WL-03162840 Labor Open 3.5 $0.00 Mar 27, 1:23 PM
WL-03162841 Travel Open 1 - Mar 27, 1:23 PM
WL-03162842 Travel Open 211 - Mar 27, 1:23 PM
WL-03165109 Parts Open 2 $648.00 Mar 30, 11:32 AM

Details