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WO-01329312 ↗ ServiceMax

Infusion for Health • Inspection • PSM

📍 CA La Mesa — 8881 Fletcher Parkway Suite 380 & 385, La Mesa CA, 91942

Jan 5, 2026 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (41 biz days late)
Active: 60 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 7, 2026
2 business days (counted)
Running total: 2 of ? biz days used
57d
▶ Clock Running
Status: Assigned
Jan 7 → Mar 31, 2026
57 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 1, 2026
1 business day (counted)
Running total: 60 of ? biz days used
Created: Jan 5, 2026 Completed: Apr 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 7 Ready for Scheduling ▶ Running 2 2
Jan 7 → Mar 31 Assigned ▶ Running 57 59
Mar 31 → Apr 1 Scheduled ▶ Running 1 60
Dispatch 0.0d
Coordinators 62.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
62.1 days
Over SLA
Billing
0.0 days
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Apr 1, 2026 (on time)
📅
60.2 days Total Age
⏱️
57.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
59.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555826
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 12 pcs https://www.ebiotrack.com/inspection.php?iid=32297
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jacob Moran
Owner
Jessica Sells
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329312 (current) Invoiced
Inspection • Rene Yescas
Created: Jan 5, 2026 • Closed: Mar 31, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 57.9 days stuck in "Assigned"
⏱️
Total Delay 59.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
57.9d / 0.5d SLA
Scheduled
1.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3-31 Mburris email from POC Dave Reyes to set 3-31 3pm

Good Morning Michael,


Yes, that time works for us. We should only have one patient around that time. No requirements needed to access site and equipment. We are in Suite 385, not 305. Mike and I will be here tomorrow. Our clinic number is 619-625-5225 if you have any questions.


Warm Regards,

Charles “Dave” Reyes, Infusion RN

Infusion for Heatlh, Escondido

3-30 Mburris email sent looking for 3-31

3/1/26 SBerry: POC updated

🔧 Work Performed
performed annual inpection est and calibration service,service complete.
🔍 Technician Findings
annual inspection equipment est and calibration service needed
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 12 pcs https://www.ebiotrack.com/inspection.php?iid=32297

Timeline

📞
Case Linked Jan 5, 12:00 AM
Case Number: 00555826
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 5, 11:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
3.0 business days
👷
2 Technician Assigned Jan 7, 11:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 0h
🚨 58.0 business days
🗓️
2 Status: Scheduled Mar 31, 9:26 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-31T22:00:00.000+0000
⏱️
2 5x Labor Added Mar 31, 9:33 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12h 7m, 0m
📄
2 Status: Ready to Bill Apr 1, 12:57 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
3.0 business days
🧾
Invoice Created Apr 4, 10:55 AM
Invoice Number: SM-258056

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 57.9 business days (threshold: 4.0 business hours)
Exceeded by 57.4 business days

🔗 Related Artifacts

📞
Case 00555826
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Rene Yescas
Scheduled
Mar 31, 6:00 PM
Created
Jan 5, 11:06 AM
Invoice #
SM-258056

Work Details (5)

Name Type Status Qty Amount Date
WL-03167996 Labor Open 0.5 $0.00 Mar 31, 9:33 PM
WL-03167997 Labor Open 2 $1,245.00 Mar 31, 9:33 PM
WL-03167998 Labor Open 2 $0.00 Mar 31, 9:33 PM
WL-03167999 Travel Open 20 - Mar 31, 9:33 PM
WL-03168000 Travel Open 95 - Mar 31, 9:33 PM

Details