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WO-01329324 ↗ ServiceMax

PARMA HEIGHTS FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Parma Heights Fire Dept — 6184 Pearl Rd, Parma Hts OH, 44130

Jan 5, 2026 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Jan 5 → Feb 24, 2026
34 business days (counted)
Running total: 34 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 2, 2026
4 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 38 of ? biz days used
Created: Jan 5, 2026 Completed: Mar 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Ready for Scheduling ▶ Running 0 0
Jan 5 → Feb 24 Assigned ▶ Running 34 34
Feb 24 → Mar 2 Scheduled ▶ Running 4 38
Mar 2 → Mar 2 Tech On Site ▶ Running 0 38
Dispatch 0.0d
Coordinators 39.9d
Field Work 0.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.9 days
Over SLA
Field Work
0.6 days
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 2, 2026 (29 days early)
📅
39.0 days Total Age
⏱️
34.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
39.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555822
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 9 Pcs https://www.ebiotrack.com/inspection.php?iid=32293
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Bernard
Owner
Kimberly Hardison
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329324 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 5, 2026 • Closed: Mar 2, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 34.8 days stuck in "Assigned"
⏱️
Total Delay 39.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
34.8d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 071240367 - Asset ID: 13208510 Stryker Medical - 6252 Stair-Pro Serial #: 071240368 - Asset ID: 13208513 Stryker Medical - 6390 Power-LOAD Serial #: 2110012400190 - Asset ID: 13208511 Stryker Medical - 6390 Power-LOAD Serial #: 2212012400061 - Asset ID: 13208508 Stryker Medical - 6390 Power-LOAD Serial #: 2203012400044 - Asset ID: 13208514 Stryker Medical - 6252 Stair-Pro Serial #: 070539450 - Asset ID: 13208507
⚠️ Problem Description
Semi-Annual Equipment PM 9 Pcs https://www.ebiotrack.com/inspection.php?iid=32293

Timeline

📞
Case Linked Jan 5, 12:00 AM
Case Number: 00555822
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 5, 11:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 5, 12:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 6m
🚨 35.0 business days
🗓️
▶
2 Status: Scheduled Feb 24, 9:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-02T11:00:00.000+0000
⏳ 4.9 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 2, 7:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
✔️
▶
2 Status: Completed Mar 2, 11:35 AM
Status: Completed → 20x Labor Added
⏱️
20x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 55, 1.25, 0.25
🏁
Status: Closed by Ben Saur Mar 2, 11:42 AM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 4, 4:41 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 4h, 0m
🚨 106.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255608

Bottlenecks

Assigned
Duration: 34.8 business days (threshold: 4.0 business hours)
Exceeded by 34.3 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00555822
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 2, 6:00 AM
Created
Jan 5, 11:23 AM
Invoice #
SM-255608

Work Details (20)

Name Type Status Qty Amount Date
WL-03126023 Labor Open 1 $0.00 Mar 2, 11:40 AM
WL-03126024 Travel Open 55 $0.00 Mar 2, 11:40 AM
WL-03126025 Labor Open 1.25 $0.00 Mar 2, 11:40 AM
WL-03126026 Labor Open 1.25 $0.00 Mar 2, 11:40 AM
WL-03126027 Labor Open 1.25 $0.00 Mar 2, 11:40 AM
WL-03126028 Labor Open 0.25 $0.00 Mar 2, 11:40 AM
WL-03126029 Labor Open 0.25 $0.00 Mar 2, 11:40 AM
WL-03126030 Labor Open 0.25 $0.00 Mar 2, 11:40 AM
WL-03126039 Parts Open 1 $9.02 Mar 2, 11:41 AM
WL-03126040 Parts Open 1 $9.02 Mar 2, 11:41 AM
WL-03126031 Parts Open 1 $9.02 Mar 2, 11:41 AM
WL-03126042 Parts Open 2 $23.36 Mar 2, 11:41 AM
WL-03126041 Parts Open 1 $18.86 Mar 2, 11:41 AM
WL-03126032 Parts Open 1 $9.02 Mar 2, 11:41 AM
WL-03126033 Parts Open 1 $18.86 Mar 2, 11:41 AM
WL-03126034 Parts Open 2 $23.36 Mar 2, 11:41 AM
WL-03126035 Parts Open 1 $9.02 Mar 2, 11:41 AM
WL-03126036 Parts Open 1 $9.02 Mar 2, 11:41 AM
WL-03126037 Parts Open 1 $18.86 Mar 2, 11:41 AM
WL-03126038 Parts Open 2 $23.36 Mar 2, 11:41 AM

Details