3/6 KKelch scheduled per logged email from Beverly
3/5 KKelch sent Bradley an email for rescheduling
1/27 KKelch scheduled per logged email from Beverly
1/26 KKelch sent James an email for scheduling
1/19 KKelch sent James an email for scheduling
1/12 KKelch called James to schedule for 3/2 between 9and 11 am. Left VM.
🔧Work Performed
Completed Annual Equipment Electrical Safety Test And Calibration Service on 60 pieces of equipment.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
59 pcs
https://www.ebiotrack.com/inspection.php?iid=32317
📧
Email:RE: EMSAR Request for service at Southern Illinois Healthcare Foundation - Sauget
Completed Mar 6, 2026
From: bvokes@SIHF.ORG
To: kaitlyn.kelch@emsar.com, brstorr@SIHF.ORG, jawoods@touchette.org
That works Beverly VokesHealth Center ManagerBelleville, IL 62223T: 618-398-8840 bvokes@SIHF.ORGCONFIDENTIALITY NOTICE: This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to
📧
Email:Re: EMSAR Request for service at Southern Illinois Healthcare Foundation - Sauget
Completed Mar 5, 2026
From: kaitlyn.kelch@emsar.com
To: brstorr@SIHF.ORG, jawoods@touchette.org
Cc: bvokes@SIHF.ORG
Hi Bradley,
Unfortunately, we need to reschedule this service visit on our side. Would 3/18 between 9 and 11 am work for you?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this
📧
Email:RE: EMSAR Request for service at Southern Illinois Healthcare Foundation - Sauget
Completed Jan 27, 2026
From: bvokes@SIHF.ORG
To: kaitlyn.kelch@emsar.com, brstorr@SIHF.ORG, jawoods@touchette.org, jawoods@SIHF.ORG
That is perfect! Beverly VokesHealth Center ManagerBelleville, IL 62223T: 618-398-8840 bvokes@SIHF.ORGCONFIDENTIALITY NOTICE: This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or
📧
Email: EMSAR Request for service at Southern Illinois Healthcare Foundation - Sauget
Completed Jan 26, 2026
To: jawoods@sihf.org
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Southern Illinois Healthcare Foundation - Sauget
Body:
Hi James "Riley" Woods,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Southern Illinois Healthcare Foundation - Sauget. This inspection is due in March, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability
📧
Email: EMSAR Request for service at Southern Illinois Healthcare Foundation - Sauget
Completed Jan 19, 2026
To: jawoods@sihf.org
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Southern Illinois Healthcare Foundation - Sauget
Body:
Hi James "Riley" Woods,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Southern Illinois Healthcare Foundation - Sauget. This inspection is due in March, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability
📋
Outbound to +16186462541
Completed Jan 12, 2026
1/12 KKelch called James to schedule for 3/2 between 9and 11 am. Left VM.
Work Order: WO-01329326
Account: Southern Illinois Healthcare Foundation - Sauget
Customer Case Number:
Location: Southern Illinois Healthcare Foundation - Sauget
Address: 2900 Frank Scott Parkway, Suite 950, Belleville, IL 62223
Manufacturer:
Model #:
Serial #:
Contact Name: James "Riley" Woods
Timeline
📞
Case Linked Jan 5, 6:02 AM
Case Number:00555848
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 5, 11:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 5, 12:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 13m
🚨16.0 business days
🗓️
▶
2
Status: Scheduled Jan 27, 2:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-06T15:00:00.000+0000
🚨22.0 business days
🔄
Status: Reschedule by Kaitlyn KelchFeb 26, 1:34 PM
From:Scheduled
To:Reschedule
Duration in Previous:29d 23h
⚠️7.0 business days
🗓️
▶
2
Status: Scheduled Mar 6, 4:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-20T14:00:00.000+0000
🚨10.9 business days
🔧
Status: Tech On Site by Blake WardMar 20, 11:58 AM
From:Scheduled
To:Tech On Site
Duration in Previous:13d 18h
⏱️
2x Labor Added Mar 20, 3:07 PM
Type:Labor, Travel
Status:Open
Qty:1.25, 55
⏱️
▶
2
Labor Added Mar 20, 3:37 PM
Labor Added → Status: Completed
✔️
Status: Completed by Blake Ward
From:Tech On Site
To:Completed
Duration in Previous:3h 40m
🏁
Status: Closed by Blake WardMar 20, 6:21 PM
From:Completed
To:Closed
Duration in Previous:2h 43m
⏳1.7 business days
📄
▶
2
Status: Ready to Bill Mar 23, 6:09 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-257306
Bottlenecks
Assigned
Duration: 15.8 business days (threshold: 4.0 business hours)
Exceeded by 15.3 business days
Scheduled
Duration: 21.6 business days (threshold: 2.0 business days)
Exceeded by 19.6 business days
Reschedule
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)