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← WO Overview

WO-01329328 ↗ ServiceMax

Sono Bello • Inspection • PSM

📍 AR - Little Rock — 17721 Chenal Parkway, Suite B-103, Little Rock AR, 72223

Jan 5, 2026 → Mar 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (39 biz days late)
Active: 58 biz days
🕐 Clock stopped: Completed (Mar 30, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
29d
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Feb 17, 2026
29 business days (counted)
Running total: 29 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 27, 2026
8 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 3, 2026
2 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 6, 2026
2 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 6 → Mar 7, 2026
0 business days (counted)
Running total: 42 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Mar 7 → Mar 30, 2026
16 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 58 of ? biz days used
Created: Jan 5, 2026 Completed: Mar 30, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Feb 17 Ready for Scheduling ▶ Running 29 29
Feb 17 → Feb 27 Assigned ▶ Running 8 37
Feb 27 → Mar 3 Scheduled ▶ Running 2 39
Mar 3 → Mar 3 Tech On Site ▶ Running 0 39
Mar 3 → Mar 4 Scheduled ▶ Running 1 40
Mar 4 → Mar 4 Tech On Site ▶ Running 0 40
Mar 4 → Mar 6 Scheduled ▶ Running 2 42
Mar 6 → Mar 7 Tech On Site ▶ Running 0 42
Mar 7 → Mar 30 Scheduled ▶ Running 16 58
Mar 30 → Mar 30 Tech On Site ▶ Running 0 58
Dispatch 0.0d
Coordinators 60.7d
Field Work 4.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
60.7 days
Over SLA
Field Work
4.0 days
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 30, 2026 (1 days early)
📅
58.9 days Total Age
⏱️
29.9d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
52.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Christopher Carroll — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 3, 2026
Visit 2 Mar 4, 2026
Visit 3 Mar 6, 2026
Visit 4 Mar 30, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555823
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 118 Pcs https://www.ebiotrack.com/inspection.php?iid=32294
Priority
Standard
Origin
Email
Reason
New Case
Contact
Supply Chain Sono Bello
Owner
Kimberly Hardison
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329328 (current) Invoiced
Inspection • Christopher Carroll
Created: Jan 5, 2026 • Closed: Mar 30, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 29.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 52.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
29.9d / 1.0d SLA
Assigned
8.6d / 0.5d SLA
Scheduled
22.2d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27 MOwens Lauren called back and said that next Tues. 3/3 works to schedule the inspection visit from 7a-5pm

2/27 MOwens Called to speak to Lauren Lavender. Left a vm for her to call back to schedule the annual inspection visit during March.

Lauren POC at location 501-258-2220

🔧 Work Performed
Technician Findings upon arrival: Units due on site for inspection What caused the issue: Units due on site for inspection Actions Taken/Work Performed: Performed inspection of assigned units on site Final Resolution: Successful completion of inspection 3/3 CC Inspected units, returning tomorrow 3/4 Inspected units, Scanner is defective, & much equipment not available due to volume , Return trip needed 3/6 Scanner still out, some units not available, return trip needed
🔍 Technician Findings
Technician Findings upon arrival: Units due on site for inspection What caused the issue: Units due on site for inspection Actions Taken/Work Performed: Performed inspection of assigned units on site Final Resolution: Successful completion of inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 118 Pcs https://www.ebiotrack.com/inspection.php?iid=32294

Timeline

📞
Case Linked Jan 5, 12:00 AM
Case Number: 00555823
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 5, 11:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 30.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 43d 2h
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Feb 27, 11:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-03T12:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Christopher Carroll Mar 3, 7:39 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 20h
⏱️
▶
3 5x Labor Added Mar 3, 6:02 PM
5x Labor Added → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Christopher Carroll
Scheduled For: 2026-03-04T14:00:00.000+0000
🗓️
Status: Scheduled by Christopher Carroll
From: Tech On Site
To: Scheduled
Duration in Previous: 10h 24m
🔧
Status: Tech On Site by Christopher Carroll Mar 4, 9:43 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 15h 38m
⏱️
3x Labor Added Mar 4, 5:21 PM
Type: Labor, Travel
Status: Open
Qty: 0.25
⏱️
▶
3 2x Labor Added Mar 4, 6:00 PM
2x Labor Added → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Christopher Carroll
Scheduled For: 2026-03-06T14:00:00.000+0000
🗓️
Status: Scheduled by Christopher Carroll
From: Tech On Site
To: Scheduled
Duration in Previous: 8h 18m
⏳ 2.7 business days
🔧
Status: Tech On Site by Christopher Carroll Mar 6, 7:35 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 13h
🚗
3x Travel Added Mar 6, 1:12 PM
Type: Travel, Expenses
Status: Open
Qty: 5, 1
📅
▶
3 Dispatch Scheduled Mar 6, 10:48 PM
Dispatch Scheduled → Status: Scheduled → 3x Labor Added
🗓️
Status: Scheduled by Christopher Carroll
From: Tech On Site
To: Scheduled
Duration in Previous: 15h 12m
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 9.75
⚠️ 7.1 business days
💵
Expenses Added Mar 17, 5:24 PM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Christopher Carroll Mar 18, 3:18 PM
Scheduled For: 2026-03-30T13:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Christopher Carroll Mar 30, 8:46 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 23d 8h
⏱️
5x Labor Added Mar 30, 5:40 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 8
✔️
Status: Completed by Christopher Carroll Mar 30, 5:46 PM
From: Tech On Site
To: Completed
Duration in Previous: 8h 59m
🏁
Status: Closed by Christopher Carroll Mar 30, 5:55 PM
From: Completed
To: Closed
Duration in Previous: 9m
📄
Status: Ready to Bill by Diane Patton Mar 31, 10:05 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 16h 9m, 0m
⏳ 4.0 business days
🧾
Invoice Created Apr 3, 12:51 PM
Invoice Number: SM-257861

Bottlenecks

Ready for Scheduling
Duration: 29.9 business days (threshold: 1.0 business days)
Exceeded by 28.9 business days
Assigned
Duration: 8.6 business days (threshold: 4.0 business hours)
Exceeded by 8.1 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.8 business hours
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 1.0 business hours
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

📞
Case 00555823
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Christopher Carroll
Scheduled
Mar 30, 9:00 AM
Created
Jan 5, 11:29 AM
Invoice #
SM-257861

Work Details (22)

Name Type Status Qty Amount Date
WL-03128651 Labor Open 0.25 $0.00 Mar 3, 6:02 PM
WL-03128652 Labor Open 9.75 $0.00 Mar 3, 6:02 PM
WL-03128653 Labor Open 0.25 $0.00 Mar 3, 6:02 PM
WL-03128654 Travel Open 5 - Mar 3, 6:02 PM
WL-03128655 Travel Open 5 - Mar 3, 6:02 PM
WL-03130464 Labor Open 0.25 $0.00 Mar 4, 5:21 PM
WL-03130465 Travel Open 5 - Mar 4, 5:21 PM
WL-03130466 Travel Open 5 - Mar 4, 5:21 PM
WL-03130550 Labor Open 7.75 $0.00 Mar 4, 6:00 PM
WL-03130551 Labor Open 0.25 $0.00 Mar 4, 6:00 PM
WL-03133529 Travel Open 5 - Mar 6, 1:12 PM
WL-03133530 Travel Open 5 - Mar 6, 1:12 PM
WL-03133531 Expenses Open 1 $0.00 Mar 6, 1:12 PM
WL-03134685 Labor Open 0.25 $0.00 Mar 6, 10:52 PM
WL-03134686 Labor Open 9.75 $0.00 Mar 6, 10:52 PM
WL-03134687 Labor Open 0.25 $0.00 Mar 6, 10:52 PM
WL-03147959 Expenses Open 1 $0.00 Mar 17, 5:24 PM
WL-03165895 Labor Open 0.25 $0.00 Mar 30, 5:40 PM
WL-03165896 Labor Open 8 $3,912.97 Mar 30, 5:40 PM
WL-03165897 Labor Open 0.25 $0.00 Mar 30, 5:40 PM
WL-03165898 Travel Open 5 - Mar 30, 5:40 PM
WL-03165899 Travel Open 5 - Mar 30, 5:40 PM

Details