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WO-01329330 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PSM

📍 Refresco Beverages US Inc — 4238 Director Dr, San Antonio TX, 78219

Jan 5, 2026 → Mar 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (26 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
37d
▶ Clock Running
Status: Assigned
Jan 5 → Feb 27, 2026
37 business days (counted)
Running total: 37 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 11, 2026
8 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 5, 2026 Completed: Mar 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Ready for Scheduling ▶ Running 0 0
Jan 5 → Feb 27 Assigned ▶ Running 37 37
Feb 27 → Mar 11 Scheduled ▶ Running 8 45
Dispatch 0.0d
Coordinators 46.8d
Billing 19.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.8 days
Over SLA
Billing
19.8 days
Over SLA
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 11, 2026 (20 days early)
📅
45.9 days Total Age
⏱️
37.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
62.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00555994
6008225294
Closed
28R SYS-LC-1260II Contract ends 12/10/2026 repair included PM G7114A DEACX16113 1260 Infinity II VW Detector G1328C DEABG06526 1260 Infinity II Manual Injector G7129A DEAEQ32092 1260 Infinity II Vialsampler G7116A DEAEM05380 1260 Infinity II Multicolumn Thermostat G7111B DEAET02544 1260 Infinity II Quaternary Pump
Priority
High
Origin
Web
Reason
New Case
Contact
Bo Jackson
Owner
Leona Coonrod
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329330 (current) Invoiced
Preventive Maintenance • Jose Gutierrez
Created: Jan 5, 2026 • Closed: Mar 11, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 37.9 days stuck in "Assigned"
⏱️
Total Delay 62.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
37.9d / 0.5d SLA
Scheduled
8.9d / 2.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
19.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Jose Gutierrez ARP to site is 16 miles. Zone 1
🔧 Work Performed
Performed 1260 Infinity II annual preventive maintenance per PM checklist. All PM tests passed. Note: customer does not use manual injector and has a 2 position 6 port valve for their MCT.
⚠️ Problem Description
28R SYS-LC-1260II Contract ends 12/10/2026 repair included PM G7114A DEACX16113 1260 Infinity II VW Detector G1328C DEABG06526 1260 Infinity II Manual Injector G7129A DEAEQ32092 1260 Infinity II Vialsampler G7116A DEAEM05380 1260 Infinity II Multicolumn Thermostat G7111B DEAET02544 1260 Infinity II Quaternary Pump
📄 Description
1260 Infinity II Quaternary Pump

Timeline

📞
▶
4 Case Linked Jan 5, 11:31 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01329330
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0h8Y00000JjDuFQAV, Jose Gutierrez
🚨 38.0 business days
🗓️
▶
2 Status: Scheduled Feb 27, 11:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For: 2026-03-11T14:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
4 5x Labor Added Mar 11, 4:12 PM
5x Labor Added → 2x Parts Added → 4x Parts Added → Status: Completed
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
🔩
4x Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Jose Gutierrez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 3h, 0m
📄
Status: Ready to Bill by Hannah Shaw Mar 12, 10:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 5m
🚨 18.0 business days
💵
▶
2 Status: Billing Review Apr 6, 1:59 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Hannah Shaw Apr 7, 12:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22h 35m
💰
Status: Invoiced by Hannah Shaw Apr 7, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 20m
🧾
Invoice Created Apr 7, 5:31 PM
Invoice Number: SM-258564

Bottlenecks

Assigned
Duration: 37.9 business days (threshold: 4.0 business hours)
Exceeded by 37.4 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Ready to Bill
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

📞
Case 00555994
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Mar 11, 10:00 AM
Created
Jan 5, 11:33 AM
Invoice #
SM-258564

Work Details (11)

Name Type Status Qty Amount Date
WL-03139728 Labor Open 0.5 $37.50 Mar 11, 4:12 PM
WL-03139729 Labor Open 4 $484.00 Mar 11, 4:12 PM
WL-03139730 Labor Open 0.5 $37.50 Mar 11, 4:12 PM
WL-03139732 Travel Open 21 $0.00 Mar 11, 4:13 PM
WL-03139733 Travel Open 21 $0.00 Mar 11, 4:13 PM
WL-03139738 Parts Open 1 $0.00 Mar 11, 4:14 PM
WL-03139739 Parts Open 1 $0.00 Mar 11, 4:14 PM
WL-03139747 Parts Open 1 $0.00 Mar 11, 4:15 PM
WL-03139748 Parts Open 1 $0.00 Mar 11, 4:15 PM
WL-03139749 Parts Open 1 $0.00 Mar 11, 4:15 PM
WL-03139750 Parts Open 1 $0.00 Mar 11, 4:15 PM

Details