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WO-01329337 ↗ ServiceMax

AirSculpt - Atlanta • Inspection • PSM

📍 AirSculpt - Atlanta — 3391 Peachtree Rd NE Suite 100, Atlanta GA, 30326

Jan 5, 2026 → Apr 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (49 biz days late)
Active: 67 biz days
🕐 Clock stopped: Completed (Apr 11, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Feb 26, 2026
36 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 36 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Feb 26 → Apr 10, 2026
31 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 11, 2026
0 business days (counted)
Running total: 67 of ? biz days used
Created: Jan 5, 2026 Completed: Apr 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Feb 26 Ready for Scheduling ▶ Running 36 36
Feb 26 → Feb 26 Assigned ▶ Running 0 36
Feb 26 → Apr 10 Scheduled ▶ Running 31 67
Apr 10 → Apr 11 Tech On Site ▶ Running 0 67
Dispatch 0.0d
Coordinators 68.6d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
68.6 days
Over SLA
Field Work
1.0 days
Created: Jan 5, 2026 Due: Apr 10, 2026 Completed: Apr 11, 2026 (on time)
📅
67.9 days Total Age
⏱️
36.9d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
66.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555830
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 40 Pcs https://www.ebiotrack.com/inspection.php?iid=32298
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jessica Vidaurre
Owner
Kimberly Hardison
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329337 (current) Invoiced
Inspection • Dylan Ingraham
Created: Jan 5, 2026 • Closed: Apr 10, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 36.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 66.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
36.9d / 1.0d SLA
Scheduled
31.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/26/26 AJinerson - Sent email back to Jessica confirming tech visit scheduled for their requested date of Friday, 4/10/2026 with eta between 9am-11am.

Asking for POC and arrival instructions for visit.


2/26/26 AJinerson - Received email request from customer specifically requesting to schedule tech visit on Friday, 4/10/2026.

(last inspection was serviced in April 2025).

🔧 Work Performed
4/10 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 46 DEVICES (41 PASS / 5 FAIL). REVIEWED ASSET LIST WITH CUSTOMER AND VERIFIED THAT ALL DEVICES HAD BEEN LOCATED AND INSPECTED (EXCEPTION: COMPRESSORS. CUSTOMER HAS ORDERED FILTERS AND IS WAITING ON THEM TO ARRIVE. A RETURN WILL BE NEEDED TO COMPLETE THAT SERVICE WHEN THEY ARRIVE). ARCHIVED OLD / MISSING DEVICES. RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
4/10 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 40 Pcs https://www.ebiotrack.com/inspection.php?iid=32298

Timeline

📞
Case Linked Jan 5, 6:00 AM
Case Number: 00555830
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 5, 11:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 37.0 business days
👷
▶
3 Technician Assigned Feb 26, 1:23 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 52d 1h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-10T13:00:00.000+0000
🚨 32.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Apr 10, 11:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 20h
⏱️
▶
2 5x Labor Added Apr 10, 10:42 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 31m, 0m
⏳ 2.2 business days
📄
▶
2 Status: Ready to Bill Apr 14, 9:40 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259138

Bottlenecks

Ready for Scheduling
Duration: 36.9 business days (threshold: 1.0 business days)
Exceeded by 35.9 business days
Scheduled
Duration: 31.7 business days (threshold: 2.0 business days)
Exceeded by 29.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00555830
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Dylan Ingraham
Scheduled
Apr 10, 9:00 AM
Created
Jan 5, 11:41 AM
Invoice #
SM-259138

Work Details (5)

Name Type Status Qty Amount Date
WL-03182556 Labor Open 1.25 $0.00 Apr 10, 10:42 PM
WL-03182557 Labor Open 4.5 $1,518.80 Apr 10, 10:42 PM
WL-03182558 Labor Open 3 $0.00 Apr 10, 10:42 PM
WL-03182559 Travel Open 41 - Apr 10, 10:42 PM
WL-03182560 Travel Open 41 - Apr 10, 10:42 PM

Details