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WO-01329346 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Chevron Corporation — 100 Chevron Way, Richmond CA, 94801

Jan 5, 2026 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (15 biz days early)
Active: 44 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Jan 6 → Mar 10, 2026
43 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Jan 5, 2026 Completed: Mar 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Ready for Scheduling ▶ Running 0 0
Jan 5 → Jan 6 Assigned ▶ Running 1 1
Jan 6 → Mar 10 Scheduled ▶ Running 43 44
Mar 10 → Mar 10 Tech On Site ▶ Running 0 44
Dispatch 0.0d
Coordinators 45.3d
Field Work 0.6d
Billing 20.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
45.3 days
Over SLA
Field Work
0.6 days
Billing
20.6 days
Over SLA
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Mar 10, 2026 (21 days early)
📅
44.9 days Total Age
⏱️
43.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
62.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556012
6008295160
Closed
28R SYS-GC-7890 Contract ends 03/31/2026 repair included PM G4513A CN12070195 7693A Autoinjector G4513A CN12210075 7693A Autoinjector G3440B US16383006 Agilent 7890B Series GC Custom G4514A CN16240070 7693A Tray, 150 Vial
Priority
High
Origin
Web
Reason
New Case
Contact
Bram Schoeffler
Owner
Leona Coonrod
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329346 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Jan 5, 2026 • Closed: Mar 10, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 43.4 days stuck in "Scheduled"
⏱️
Total Delay 62.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
43.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
20.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Larry Alberty ARP to site is 43 miles. Zone 1
🔧 Work Performed
Completed GC PM.
⚠️ Problem Description
28R SYS-GC-7890 Contract ends 03/31/2026 repair included PM G4513A CN12070195 7693A Autoinjector G4513A CN12210075 7693A Autoinjector G3440B US16383006 Agilent 7890B Series GC Custom G4514A CN16240070 7693A Tray, 150 Vial
📄 Description
Agilent 7890B Series GC Custom
📞 Call Description
MAR 2026 GC PM

Timeline

📞
Case Linked Jan 5, 11:48 AM
Case Number: 00556012
Subject: 6008295160
Status: Closed
📋
▶
3 Work Order Created Jan 5, 11:54 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 6, 3:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-03-10T14:00:00.000+0000
🚨 44.0 business days
🔧
Status: Tech On Site by Larry Alberty Mar 10, 10:43 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 62d 18h
⏱️
▶
2 7x Labor Added Mar 10, 3:13 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 31m, 0m
📄
Status: Ready to Bill by Hannah Shaw Mar 11, 9:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 33m
🚨 19.0 business days
💵
▶
2 Status: Billing Review Apr 6, 3:24 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Hannah Shaw Apr 7, 12:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 10m
💰
Status: Invoiced by Hannah Shaw Apr 7, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 20m
🧾
Invoice Created Apr 7, 5:31 PM
Invoice Number: SM-258564

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 43.4 business days (threshold: 2.0 business days)
Exceeded by 41.4 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00556012
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Mar 10, 10:00 AM
Created
Jan 5, 11:54 AM
Invoice #
SM-258564

Work Details (7)

Name Type Status Qty Amount Date
WL-03137663 Labor Open 1 $75.00 Mar 10, 3:13 PM
WL-03137664 Labor Open 2 $302.50 Mar 10, 3:13 PM
WL-03137665 Labor Open 1 $75.00 Mar 10, 3:13 PM
WL-03137666 Travel Open 45 $0.00 Mar 10, 3:13 PM
WL-03137667 Travel Open 45 $0.00 Mar 10, 3:13 PM
WL-03137668 Parts Open 1 $0.00 Mar 10, 3:13 PM
WL-03137669 Parts Open 1 $0.00 Mar 10, 3:13 PM

Details