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WO-01329351 ↗ ServiceMax

Convenient MD Urgent Care- Corporate • Inspection • PSM

📍 ConvenientMD Urgent Care - Keene NH — 351 winchester street, Keene NH, 03431

Jan 5, 2026 → Feb 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (9 biz days late)
Active: 28 biz days
🕐 Clock stopped: Canceled (Feb 13, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Feb 4, 2026
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 22 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 13, 2026
6 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 5, 2026 Canceled: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Feb 4 Ready for Scheduling ▶ Running 21 21
Feb 4 → Feb 5 Assigned ▶ Running 1 22
Feb 5 → Feb 13 Scheduled ▶ Running 6 28
Feb 13 → Feb 13 Entered ▶ Running 0 28
Dispatch 0.0d
Coordinators 30.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.1 days
Over SLA
Created: Jan 5, 2026 Due: Mar 31, 2026 Completed: Feb 13, 2026 (46 days early)
📅
28.9 days Total Age
⏱️
21.9d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
⚠️
26.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555850
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 59 pieces https://www.ebiotrack.com/inspection.php?iid=32299
Priority
High
Origin
Email
Reason
New Case
Contact
Ashley Allaire
Owner
Sherry Reich
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329351 (current) Canceled
Inspection
Created: Jan 5, 2026
Behind Schedule - Needs Attention
Canceled • 221 days old
🚨
Primary Delay 21.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 26.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.9d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/13 SBerry: Account closed; 2/5 KSmith -- Scheduled for 3/11 with Olivia. 9-11am

2/4 KSmith -- Sent email to schedule for 3/11

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 59 pieces https://www.ebiotrack.com/inspection.php?iid=32299

Timeline

📞
Case Linked Jan 5, 6:02 AM
Case Number: 00555850
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 5, 12:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 22.0 business days
👷
▶
2 Technician Assigned Feb 4, 12:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30d 0h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Feb 5, 3:23 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1d 2h
⚠️ 7.0 business days
🆕
Status: Entered by Scott Berry Feb 13, 10:48 AM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 7d 19h, 0m

Bottlenecks

Ready for Scheduling
Duration: 21.9 business days (threshold: 1.0 business days)
Exceeded by 20.9 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days

🔗 Related Artifacts

📞
Case 00555850
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Jan 5, 12:03 PM
Invoice #
N/A

Details