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WO-01329385 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Wellington Foods Inc — 1930 California Ave, CORONA CA, 92881

Jan 5, 2026 → Feb 17, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 18)
✓ SLA Met (10d early)
Dispatch 0.0d
Coordinators 33.0d
Field Work 1.4d
Billing 9.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
33.0 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
9.2 days
Over SLA
Created: Jan 5, 2026 Due: Feb 28, 2026 Completed: Feb 18, 2026 (10 days early)
📅
32.2 days Total Age
⏱️
26.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
43.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00556099
6008308140
Closed
20L SYS-LC-1200-E Contract ends 11/05/2026 repair included PM PM only - customer supplies the UV lamp G1312A DE63062177 1200 Series Binary Pump G1311A-B DE62964391 1200 Series Quaternary Pump G1322A JPHA87246 1260 Standard Degasser G1315B DE6116595 1200 Diode-array Detector
Priority
High
Origin
Web
Reason
New Case
Contact
Justyna Sikorska Auksztulewicz
Owner
Leona Coonrod
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329385 (current) Invoiced
Preventive Maintenance • Hermilo Solano
Created: Jan 5, 2026 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 129 days old
🚨
Primary Delay 26.5 days stuck in "Scheduled"
⏱️
Total Delay 43.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.6d / 0.5d SLA
Scheduled
26.5d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
9.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Please assign to Hermilo Solano ARP to site is 35 miles. Zone 1

🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
20L SYS-LC-1200-E Contract ends 11/05/2026 repair included PM PM only - customer supplies the UV lamp G1312A DE63062177 1200 Series Binary Pump G1311A-B DE62964391 1200 Series Quaternary Pump G1322A JPHA87246 1260 Standard Degasser G1315B DE6116595 1200 Diode-array Detector
📄 Description
1260 Binary Pump
📞 Call Description
FEB 2026 LC PM

Timeline

📞
Case Linked Jan 5, 2:02 PM
Case Number: 00556099
Subject: 6008308140
Status: Closed
📋
▶
3 Work Order Created Jan 5, 2:11 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
🆕
▶
2 Status: Entered Jan 6, 11:08 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Jan 12, 3:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2026-02-17T17:00:00.000+0000
🚨 27.0 business days
🔧
Status: Tech On Site by Hermilo Solano Feb 17, 12:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 20h
⏱️
10x Labor Added Feb 17, 7:20 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 1.25, 7.25, 35
✔️
Status: Completed by Hermilo Solano Feb 17, 11:42 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 26m, 0m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 7:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 8h
⚠️ 9.0 business days
📨
▶
3 Status: Invoice Pending Mar 9, 9:34 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-256046
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 26.5 business days (threshold: 2.0 business days)
Exceeded by 24.5 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 9.2 business days (threshold: 1.0 business days)
Exceeded by 8.2 business days

🔗 Related Artifacts

📞
Case 00556099
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Feb 17, 12:00 PM
Created
Jan 5, 2:11 PM
Invoice #
SM-256046

Work Details (10)

Name Type Status Qty Amount Date
WL-03109362 Labor Open 1.25 $0.00 Feb 17, 7:20 PM
WL-03109363 Labor Open 7.25 $513.00 Feb 17, 7:20 PM
WL-03109364 Labor Open 1 $0.00 Feb 17, 7:20 PM
WL-03109365 Travel Open 35 $180.00 Feb 17, 7:20 PM
WL-03109366 Travel Open 35 $0.00 Feb 17, 7:20 PM
WL-03109367 Parts Open 1 $0.00 Feb 17, 7:20 PM
WL-03109368 Parts Open 1 $0.00 Feb 17, 7:20 PM
WL-03109369 Parts Open 1 $0.00 Feb 17, 7:20 PM
WL-03109370 Parts Open 1 $0.00 Feb 17, 7:20 PM
WL-03109371 Parts Open 1 $0.00 Feb 17, 7:20 PM

Details