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← WO Overview

WO-01329403 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Clear Springs Urgent Care — 1761 TX-46, Ste 104, New Braunfels TX, 78130-8111

Jan 5, 2026 → Feb 4, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 9, 2026
✗ SLA Missed (13 biz days late)
Active: 17 biz days
Paused: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 9, 2026
4 business days (counted)
Running total: 4 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Jan 9 → Jan 13, 2026
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 13 → Jan 14, 2026
1 business day (counted)
Running total: 5 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 22, 2026
5 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Completed
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Incomplete
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 11 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Jan 23 → Jan 27, 2026
2 business days (not counted)
▶ Clock Running
Status: Reschedule
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 11 of 4 biz days used
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 30, 2026
3 business days (counted)
Running total: 14 of 4 biz days used
▶ Clock Running
Status: Reschedule
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 14 of 4 biz days used
▶ Clock Running
Status: Completed
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 14 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Jan 30 → Jan 30, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 14 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 14 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 17 of 4 biz days used
Created: Jan 5, 2026 Completed: Feb 4, 2026
Business Days Used 17 / 4
0 4d budget +13d over
Show SLA Clock Detail (20 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0 / 4
Jan 5 → Jan 5 Ready for Scheduling ▶ Running 0 0 / 4
Jan 5 → Jan 5 Assigned ▶ Running 0 0 / 4
Jan 5 → Jan 9 Scheduled ▶ Running 4 4 / 4
Jan 9 → Jan 13 Awaiting Parts ⏸ Paused 2 —
Jan 13 → Jan 13 Ready for Scheduling ▶ Running 0 4 / 4
Jan 13 → Jan 14 Assigned ▶ Running 1 5 / 4
Jan 14 → Jan 22 Scheduled ▶ Running 5 10 / 4
Jan 22 → Jan 22 Tech On Site ▶ Running 0 10 / 4
Jan 22 → Jan 22 Completed ▶ Running 0 10 / 4
Jan 22 → Jan 23 Incomplete ▶ Running 1 11 / 4
Jan 23 → Jan 27 Awaiting Parts - Customer ⏸ Paused 2 —
Jan 27 → Jan 27 Reschedule ▶ Running 0 11 / 4
Jan 27 → Jan 30 Scheduled ▶ Running 3 14 / 4
Jan 30 → Jan 30 Reschedule ▶ Running 0 14 / 4
Jan 30 → Jan 30 Completed ▶ Running 0 14 / 4
Jan 30 → Jan 30 Awaiting Parts - Customer ⏸ Paused 0 —
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 14 / 4
Jan 30 → Jan 30 Assigned ▶ Running 0 14 / 4
Jan 30 → Feb 4 Scheduled ▶ Running 3 17 / 4
Dispatch 0.0d
Material Management 6.6d
Coordinators 16.0d
Field Work 3.7d
Incomplete 1.5d (excluded)
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.6 days
Coordinators
16.0 days
Over SLA
Field Work
3.7 days
Over SLA
Incomplete (excluded from total)
1.5 days
Billing
1.3 days
Over SLA
Created: Jan 5, 2026 Due: Feb 5, 2026 Completed: Feb 4, 2026 (1 days early)
📅
21.5 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
22 transitions Status Changes
⚠️
12.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (2 reschedules)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Anthony Wirth — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 8, 2026
Visit 2 Jan 22, 2026
Visit 3 Feb 4, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556024
Midmark Service Request Dispatch Authorization - WO-00144632
Closed
Zone 1 WD/over temp 074A-081C ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Larry Kizer
Owner
Sherry Reich
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329403 (current) Invoiced
Repair • Anthony Wirth
Created: Jan 5, 2026 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 12.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
13.0d / 2.0d SLA
Awaiting Parts
3.0d / 3.0d SLA
Tech On Site
0.7d / 1.0d SLA
Incomplete
1.5d
Awaiting Parts - Customer
3.6d
Reschedule
1.0d / 2.0d SLA
Completed
3.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30 KKelch called Larry to schedule for 2/4 between 2 and 3 pm. Customer confirmed. 

1/30/26 lcoonrod Per email from Larry Kizer:

The rep came yesterday to install the second round of parts but they were not delivered yet. The parts arrived today and we were supposed to contact him. I don’t have contact for him so I am sending this message to you. Please let me know when he will arrive. Thanks


1/27 KKelch called Larry to schedule for 1/29 between 2 and 4 pm. Customer confirmed. 

\01/23/2026 SRobinson- Order No: 750787


Customer PO No: SR1515376


Customer: Midmark No Charge


Service Request NO: 1515376


Ship To Name: Clear Springs Urgent Care


Ship To Address: 1761 TX-46 Ste 104   


Ship To City/State: New Braunfels, TX 78130-8111


Waybill (Tracking #): 1ZE444250372106151


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 23-JAN-2026


LINE NO: 1.1 QTY: 1 ITEM: 002-10904-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X AIR VALVE MANIFOLD, 120V


LINE NO: 3.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ze444259073868637 DESCRIPTION: ARS LABEL, ST RT 47 WEST


1/23 KWeiss, Moved Midmark dispatched w/o, marked incomplete, to awaiting parts-customer. Parts being sent by Midmark, no parts for L2 to quote or order.

1/14 KKelch Larry called me back to schedule for 1/22 between 9 and 11 am. Customer confirmed. 

1/14 KKelch called Larry to schedule for 1/22 between 9 and 11 am. Left VM. 

1/13 KKelch waiting for parts to ship prior to scheduling

1/13/26 SReich

Order No: 748040 Customer PO No: SR1515376 Customer: Midmark No Charge Service Request NO: 1515376 Ship To Name: Clear Springs Urgent Care Ship To Address: 1761 TX-46 Ste 104 Ship To City/State: New Braunfels, TX 78130-8111 Waybill (Tracking #): 1ZE444250371133794 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 13-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-11013-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X, VENT VALVE REPAIR, 115V


1/5 KKelch called Larry to schedule for 1/8 between 9 and 11 am. Customer confirmed. 

1/5/26 CDempsey- will get assigned and scheduled.

1/5/26 SReich - Left a vm, gave him the WO # and told him someone would be reaching out to schedule.  

🔧 Work Performed
Upon arrival, I inspected the unit and confirmed error codes 074A-081C (at power-up) and 074A-083C (during the heating cycle). During a diagnostic test cycle, I observed steam escaping from the reservoir and traced the leak to water discharging from the condensing coil, indicating a malfunctioning vent valve. I attempted an onsite repair of the valve, but the component remained non-functional. I have contacted Midmark to order the necessary replacement parts and will return to complete the installation and verify the repair once the parts have been delivered to the site. 1/22 AW Upon arrival, coordinated with the customer to locate the replacement component. While the customer sourced the part, I proceeded to disassemble the unit and remove the defective hardware. Once the replacement was provided, it was installed according to specifications. During functional testing, the unit exhibited excessive steam discharge. After consulting with Midmark Technical Support, the issue was diagnosed as a malfunctioning air valve. I have initiated the order for the replacement valve and provided the customer with a status update regarding the required follow-up repair. 2/4/2026 Upon arrival of the replacement component, I completed the installation and successfully reassembled the unit. A subsequent full functional test was performed to verify the repair, confirming that the equipment is operating within specifications with no additional discrepancies found.
🔍 Technician Findings
Unit fill valve is faulty and will need to be replaced.
⚠️ Problem Description
Zone 1 WD/over temp 074A-081C ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark M9 (Series) (-001 thru -042) Self Contained Steam Sterilizer

Timeline

📞
Case Linked Jan 5, 11:58 AM
Case Number: 00556024
Subject: Midmark Service Request Dispatch Authorization - WO-00144632
Status: Closed
📋
▶
2 Work Order Created Jan 5, 3:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
4 Technician Assigned Jan 5, 4:17 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 59m
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-08T15:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
3 3x Labor Added Jan 8, 8:49 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00087946
Status: Closed
📦
Status: Awaiting Parts by Anthony Wirth
From: Scheduled
To: Awaiting Parts
Duration in Previous: 3d 4h
⏳ 3.4 business days
📅
Status: Ready for Scheduling by Sherry Reich Jan 13, 11:58 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 4d 15h
👷
▶
2 Technician Assigned Jan 13, 12:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13m
🗓️
▶
2 Status: Scheduled Jan 14, 9:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-22T15:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Anthony Wirth Jan 22, 9:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 23h
⏱️
▶
2 3x Labor Added Jan 22, 3:14 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 5h 45m, 0m
👤
Status: Awaiting Parts - Customer by Keith Weiss Jan 23, 12:31 PM
From: Incomplete
To: Awaiting Parts - Customer
Duration in Previous: 21h 14m
⏳ 3.0 business days
🔄
▶
3 Status: Reschedule Jan 27, 1:15 PM
Status: Reschedule → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-29T20:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Anthony Wirth Jan 29, 8:45 PM
From: Completed, Scheduled
To: Reschedule, Completed
Duration in Previous: 2d 7h, 0m
👤
Status: Awaiting Parts - Customer by Kaitlyn Kelch Jan 30, 9:16 AM
From: Reschedule
To: Awaiting Parts - Customer
Duration in Previous: 12h 30m
📅
▶
5 Status: Ready for Scheduling Jan 30, 3:28 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h6e00000II91nAAD, Anthony Wirth
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-04T20:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 4.0 business days
✔️
▶
2 Status: Completed Feb 4, 6:34 PM
Status: Completed → 5x Travel Added
🚗
5x Travel Added
Type: Travel, Labor
Status: Open
Qty: 56, 1.5, 2, 52
💵
▶
2 Expenses Added Feb 4, 6:40 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Anthony Wirth
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 3.7 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 9, 4:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
📨
▶
2 Status: Invoice Pending Feb 10, 1:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 103.0 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number: SM-253497

Bottlenecks

Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Completed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00556024
Closed
📦
Parts Order 00087946
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Anthony Wirth
Scheduled
Feb 4, 3:00 PM
Created
Jan 5, 3:14 PM
Invoice #
SM-253497

Work Details (12)

Name Type Status Qty Amount Date
WL-03058557 Labor Open 0.5 $0.00 Jan 8, 8:49 PM
WL-03058558 Labor Open 1.5 $165.00 Jan 8, 8:49 PM
WL-03058559 Travel Open 25 $110.00 Jan 8, 8:49 PM
WL-03075322 Labor Open 1.5 $0.00 Jan 22, 3:14 PM
WL-03075323 Labor Open 2 $220.00 Jan 22, 3:14 PM
WL-03075324 Travel Open 54 $110.00 Jan 22, 3:14 PM
WL-03091988 Travel Open 56 $0.00 Feb 4, 6:38 PM
WL-03091984 Labor Open 1.5 $0.00 Feb 4, 6:38 PM
WL-03091985 Labor Open 1 $110.00 Feb 4, 6:38 PM
WL-03091986 Labor Open 2 $0.00 Feb 4, 6:38 PM
WL-03091987 Travel Open 52 $110.00 Feb 4, 6:38 PM
WL-03091990 Expenses Open 1 $0.00 Feb 4, 6:40 PM

Details