1/6/26 RBerry- Received confirmation email from Jennifer Smith to schedule for 1/7/26 with arrival time between 8-9Am. States 8AM would work better if it can be managed. See logged email.
1/5 MOwens sent an email to Jennifer asking if repair visit can be scheduled on Wed. 1/7 with arrival between 8-9am.
1/5/2026 jsells
spoke with Jennifer and I gave her the work order number and let her know someone would be calling her to schedule
🔧Work Performed
1-7-26 CTM - Performed repair Quick Clean Ultrasonic Cleaner . Spoke with Midmark Tech (Andrew ) and was suggested to make sure they are using the correct amount of detergent is being used and to try the system function again .By adding more solution to the water corrected the problem . Tested system . PASS Notified POC Jennifer Blake of findings and completion .
🔍Technician Findings
1-7-26 CTM - Perform repair Quick Clean Ultrasonic Cleaner . Notify POC Jennifer Blake of findings and completion .
⚠️Problem Description
Zone 1
WD Liquid level low
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Email:Re: Duke University Health System Midmark Ultrasonic Cleaner Repair
Completed Jan 6, 2026
From: jennifer.smith4@duke.edu
To: mowens@emsar.com
Cc: rhea.berry@emsar.com
yes ma’am that will be fine. 8would work better as we are n clinic at 9 if that can be managed. Thanks,JenniferSent from my iPhoneOn Jan 5, 2026, at 4:52 PM, Melissa Owens <mowens@emsar.com> wrote: Jennifer I received the repair work order from Midmark for the ultrasonic cleaner the has low liquid levels at the location listed below. Can we schedule the repair visit for this Wed. 1/7 with arrival between 8-9
📧
Email:Duke University Health System Midmark Ultrasonic Cleaner Repair
Completed Jan 5, 2026
From: mowens@emsar.com
To: jennifer.smith4@duke.edu
Cc: rhea.berry@emsar.com
Jennifer
I received the repair work order from Midmark for the ultrasonic cleaner the has low liquid levels at the location listed below. Can we schedule the repair visit for this Wed. 1/7 with arrival between 8-9am? Please reply all to let us know.
3480 Wake Forest Rd, Ste 404
Raleigh, NC 27609
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <m
📋
Outbound to +19199544102
Completed Jan 5, 2026
spoke with Jennifer and I gave her the work order number and let her know someone would be calling her to schedule
📅
WO-01329415 - Repair - QuickClean (Series) Ultrasonic Cleaner - Raleigh - Duke University Health System
Jan 7, 2026 8:00am – 10:00am
Work Order: WO-01329415
Account: MIDMARK
Customer Case Number: SR 1515438 WO-00144648
Location: Duke University Health System
Address: 3480 Wake Forest Rd, Ste 404,, Raleigh, NC 27609
Manufacturer: Midmark Corp
Model #: QuickClean (Series) Ultrasonic Cleaner
Serial #: 086044
Contact Name: Jennifer
PDF
SRA_WO-00144648_ver1
Jan 5, 2026
PDF
QUICK CLEAN 1.7.26
Jan 7, 2026
Timeline
📞
Case Linked Jan 5, 12:51 PM
Case Number:00556056
Subject:Midmark Service Request Dispatch Authorization - WO-00144648
Status:Closed
📋
▶
2
Work Order Created Jan 5, 3:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Status: Assigned Jan 5, 4:43 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Christopher Morning
🗓️
▶
2
Status: Scheduled Jan 6, 10:17 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2026-01-07T13:00:00.000+0000
⏱️
▶
2
2x Labor Added Jan 7, 7:50 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From:Scheduled
To:Tech On Site
Duration in Previous:21h 33m
⏱️
▶
2
Labor Added Jan 7, 9:50 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site
To:Completed
Duration in Previous:1h 59m
🚗
▶
2
Travel Added Jan 7, 10:24 AM
Travel Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From:Completed
To:Closed
Duration in Previous:34m
⏳3.0 business days
⚠️
▶
4
Status: Incomplete Jan 9, 11:10 AM
Status: Incomplete → Labor Added → Status: Closed → Status: Ready to Bill
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.5
🏁
Status: Closed by Matthew Bateman
From:Incomplete
To:Closed
Duration in Previous:2m
📄
Status: Ready to Bill by Nancy Suarez
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:2m, 0m
💰
Status: Invoiced by Nancy SuarezJan 9, 11:17 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳1.0 business days
🧾
Invoice Created Jan 10, 11:25 AM
Invoice Number:SM-250895
Bottlenecks
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)