Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329440 ↗ ServiceMax

MORTON GROVE FIRE DEPARTMENT • Repair • P7

📍 MORTON GROVE FIRE DEPT - St. 4 — 6250 Lincoln Avenue, Morton Grove IL, 60053

Jan 5, 2026 → Apr 1, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 14, 2026
✗ SLA Missed (32 biz days late)
Active: 39 biz days
Paused: 21 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 6 → Jan 6, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Jan 6 → Jan 12, 2026
4 business days (counted)
Running total: 5 of 7 biz days used
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 15, 2026
3 business days (counted)
Running total: 8 of 7 biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 8 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 9 of 7 biz days used
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 9 of 7 biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 22, 2026
3 business days (counted)
Running total: 12 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 12 of 7 biz days used
▶ Clock Running
Status: Incomplete
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 12 of 7 biz days used
▶ Clock Running
Status: Completed
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 12 of 7 biz days used
▶ Clock Running
Status: Completed
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 12 of 7 biz days used
▶ Clock Running
Status: Incomplete
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 13 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 13 of 7 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 2, 2026
6 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 2 → Feb 5, 2026
3 business days (counted)
Running total: 16 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 5 → Feb 11, 2026
4 business days (not counted)
8d
▶ Clock Running
Status: Reschedule
Feb 11 → Feb 24, 2026
8 business days (counted)
Running total: 24 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 24 → Feb 25, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 25 of 7 biz days used
▶ Clock Running
Status: Entered
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 25 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 25 of 7 biz days used
▶ Clock Running
Status: Entered
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 25 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 25 of 7 biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 10, 2026
8 business days (counted)
Running total: 33 of 7 biz days used
▶ Clock Running
Status: Incomplete
Mar 10 → Mar 12, 2026
2 business days (counted)
Running total: 35 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 35 of 7 biz days used
⏸10d
⏸ Clock Paused
Status: Awaiting Parts
Mar 12 → Mar 26, 2026
10 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 26 → Mar 27, 2026
1 business day (counted)
Running total: 36 of 7 biz days used
▶ Clock Running
Status: Scheduled
Mar 27 → Apr 1, 2026
3 business days (counted)
Running total: 39 of 7 biz days used
Created: Jan 5, 2026 Completed: Apr 1, 2026
Business Days Used 39 / 7
0 7d budget +32d over
Show SLA Clock Detail (32 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0 / 7
Jan 5 → Jan 6 L2 Screening ▶ Running 1 1 / 7
Jan 6 → Jan 6 Awaiting Parts ⏸ Paused 0 —
Jan 6 → Jan 6 Ready for Scheduling ▶ Running 0 1 / 7
Jan 6 → Jan 12 Assigned ▶ Running 4 5 / 7
Jan 12 → Jan 15 Scheduled ▶ Running 3 8 / 7
Jan 15 → Jan 15 Entered ▶ Running 0 8 / 7
Jan 15 → Jan 16 Ready for Scheduling ▶ Running 1 9 / 7
Jan 16 → Jan 16 Assigned ▶ Running 0 9 / 7
Jan 16 → Jan 22 Scheduled ▶ Running 3 12 / 7
Jan 22 → Jan 22 Tech On Site ▶ Running 0 12 / 7
Jan 22 → Jan 22 Incomplete ▶ Running 0 12 / 7
Jan 22 → Jan 22 Completed ▶ Running 0 12 / 7
Jan 22 → Jan 22 Completed ▶ Running 0 12 / 7
Jan 22 → Jan 23 Incomplete ▶ Running 1 13 / 7
Jan 23 → Jan 23 L2 Screening ▶ Running 0 13 / 7
Jan 23 → Feb 2 Awaiting Parts ⏸ Paused 6 —
Feb 2 → Feb 5 Reschedule ▶ Running 3 16 / 7
Feb 5 → Feb 11 Awaiting Parts ⏸ Paused 4 —
Feb 11 → Feb 24 Reschedule ▶ Running 8 24 / 7
Feb 24 → Feb 25 Awaiting Parts ⏸ Paused 1 —
Feb 25 → Feb 26 Ready for Scheduling ▶ Running 1 25 / 7
Feb 26 → Feb 26 Entered ▶ Running 0 25 / 7
Feb 26 → Feb 26 Ready for Scheduling ▶ Running 0 25 / 7
Feb 26 → Feb 26 Entered ▶ Running 0 25 / 7
Feb 26 → Feb 26 Assigned ▶ Running 0 25 / 7
Feb 26 → Mar 10 Scheduled ▶ Running 8 33 / 7
Mar 10 → Mar 12 Incomplete ▶ Running 2 35 / 7
Mar 12 → Mar 12 L2 Screening ▶ Running 0 35 / 7
Mar 12 → Mar 26 Awaiting Parts ⏸ Paused 10 —
Mar 26 → Mar 27 Reschedule ▶ Running 1 36 / 7
Mar 27 → Apr 1 Scheduled ▶ Running 3 39 / 7
Dispatch 1.5d
Material Management 24.1d
Coordinators 43.2d
Field Work 0.1d
Incomplete 4.4d (excluded)
Billing 70.0d
✗ SLA Missed
Dispatch
1.5 days
Over SLA
Material Management
24.1 days
Over SLA
Coordinators
43.2 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
4.4 days
Billing
70.0 days
Over SLA
Created: Jan 5, 2026 Due: Apr 1, 2026 Completed: Apr 1, 2026 (on time)
📅
60.3 days Total Age
⏱️
70.0d in Billing Review Longest Stage
🔄
32 transitions Status Changes
⚠️
111.1d over Total Delay
📦
7 orders, 0 quotes Parts & Quotes
📝
52 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits (3 reschedules)
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 19, 2026
Visit 2 Jan 22, 2026
Visit 3 Jan 23, 2026
Visit 4 Mar 10, 2026
Visit 5 Apr 1, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555703
URGENT Quote for Repair @Morton Grove Fire Dept
Closed
Q-00031834 Stretcher [6506 Power-PRO XT 1911003500148 TRUCK 4] needs repair. The strut that supports the backrest is broken (see picture attached). Part needed 1ea 6500-031-077
Priority
High
Origin
Email
Reason
New Case
Contact
Erik Miller
Owner
Kimberly Hardison
Created
Jan 2, 2026
Work Orders from this Case (1)
WO-01329440 (current) Invoiced
Repair • Brandon Green
Created: Jan 5, 2026 • Closed: Apr 1, 2026
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 70.0 days stuck in "Billing Review"
⏱️
Total Delay 111.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
1.5d / 1.0d SLA
Awaiting Parts
24.1d / 3.0d SLA
Ready for Scheduling
5.3d / 1.0d SLA
Assigned
4.5d / 0.5d SLA
Scheduled
19.4d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Incomplete
4.4d
Reschedule
14.0d / 2.0d SLA
Closed
5.2d / 1.0d SLA
Billing Review
70.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/17 NatoshaB - adv. Finance to remove 3/10/26 freight due to no parts being billed on that date. Adv. finance to proceed w/billing. According to notes, all parts consumed, unsure about , 6085-101-143 PIN, due to no QTY noted.


7/16 - Teams LYoder for billing review (no response)


7/10/26 NatoshaB - emailed WO to tech, SUP & FOD for review.


6/19/26 NB- chattered FOM for assistance w/duplicate parts.

6/11 NB- chattered supervisor to address duplicate parts on WO

4/24/26 DPatton - Bill for duplicate parts on WO? Tech noted: "customer not aware of parts shipped. parts ordered that show shipped on Parts Orders would not cover parts needed"

4/10/2026 CRamen talked with LYoder about this as we have accumulated WO's for Lansing, Morton Grove, Maywood and now Metropolis IL Repairs and hes checking to see if Michah Brackett is available to make a Illinois Run for repairs. 


4/8/2026 CRamen talked with LYoder about this as we have accumulated WO's for Lansing, Morton Grove, Maywood Repairs and hes checking to see if Michah Brackett is available to make a Illinois Run for repairs.


4/8/26 DPatton - Bill for duplicate parts on WO? Tech noted: "customer not aware of parts shipped. parts ordered that show shipped on Parts Orders would not cover parts needed"


3/27/2026 CRamen spoke with Erik and scheduled for Wednesday 4/1/2026 with tech arrival between 12-2pm. Call logged on WO-01355775. Per LYoder Brandon to call him regarding getting part 6252-001-085 Belt Track Lower for WO-01355775. If part is there we can cancel parts order and schedule the repair for this trip as well. LYoder believes part is there in storage per inventory.


3/27/2026 CRamen parts deliver today


3/26/2026 CRamen 1Z01E3E70397305018 No ETA listed yet


3/11 KWeiss, Created case and sent to sales for quoting.

2/27/26 RBerry- Updated due date based on parts. Updated delay code.


2/26/2026 CRamen spoke with Erik and scheduled for Tuesday 3/10/2026 with tech arrival between 8-10am. Call logged on WO-01353920


2/23/2026 CRamen per LYoder to check his inventory to see if he has part to send to Andrew and Maybe get repair done this week while hes in Chicago area


2/18/26 RBerry- Updated due date based on parts. Removed delay code.


2.5.26 cag 6085-101-143 MISPICK; SMALL SHOULDER BOLT IN BAG, SHOULD BE FOWLER CYLINDER PIN

1/23 KHardison - Added approved quote, Q-00032167, for parts.

1/22/2026 Sramen - updated serviced date timestamp

1/22 KWeiss, Created case and sent to sales for quoting.

1/16/26 RBerry- Spoke with Erik Miller, scheduled for 1/22/26. Arrival time between 8-10AM. 


1/15/22026 CRamen spoke with Erik and let him know we are working on getting another tech in the area to hand parts off to and will be scheduling hopefully next week. 


1.22.26 Tech will need all parts ordered, including gas shock on first order and a yoke that is in the box with shock.


1/12/2026 CRamen spoke with Erik and he requested Friday 1/16/2026 with tech arrival between 8-10am.


1/12/2026 CRamen parts delivered 1/7


1/6/2026 CRamen left a vm that parts are being sent to APage and as soon as we get an ETA on delivery date we will call to schedule. 

🔧 Work Performed
ORDERED ADDITIONAL PARTS NEEDED 3/10/2026 BG customer not aware of parts shipped. parts ordered that show shipped on Parts Orders would not cover parts needed sending quote to customer will reschedule when parts arrive 4/1/2026 BG replaced all parts listed above tested unit unit working as intended and placed back into serivce
🔍 Technician Findings
BACK REST GAS SHOCK AND YOKE COMPLETELY OUT OF FOWLER WITH SNAP RINGS AND END CAPS MISSING (picture sent by site shows shock installed) 3/10/2026 BG all parts listed below are missing external retaining ring x2, liner x2, gas spring yoke x1, fowler cylinder pin x1, washer x2, turac ring x2
⚠️ Problem Description
Q-00033100 cot needs the following parts for repairs to be completed. external retaining ring 0028-076-000 x1 liner 0946-035-025 x2 gas spring yoke 6060-032-038 x1 fowler extension sleeve 6506-012-001 x1 fowler plunger 6506-012-002 x1 fowler cylinder pin 6500-001-191 x2 washer 0011-004-000 x2 turac ring 0028-181-000 x1 Q-00032167, parts order Q-00031834 Stretcher [6506 Power-PRO XT 1911003500148 TRUCK 4] needs repair. The strut that supports the backrest is broken (see picture attached). Part needed 1ea 6500-031-077 https://www.ebiotrack.com/workorder.php?wo=70668
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Jan 2, 6:10 PM
Case Number: 00555703
Subject: URGENT Quote for Repair @Morton Grove Fire Dept
Status: Closed
⏳ 1.7 business days
📋
▶
2 Work Order Created Jan 5, 4:45 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 6, 7:46 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 15h 1m
📅
Status: Ready for Scheduling by Audrey Tharp Jan 6, 11:16 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 3h 29m
👷
▶
2 Technician Assigned Jan 6, 3:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 23m
🔩
2x Parts Added Jan 6, 4:41 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 4.9 business days
📅
▶
2 Dispatch Scheduled Jan 12, 10:37 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 5d 18h
⏳ 4.0 business days
🆕
Status: Entered by Charles Ramen Jan 15, 11:54 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 3d 1h, 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 16, 1:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 1h
🗓️
▶
2 Status: Scheduled Jan 16, 2:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-22T14:00:00.000+0000
💵
Expenses Added Jan 16, 3:05 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Jan 20, 8:48 PM
3x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 3x Expenses Added Jan 20, 9:03 PM
3x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Jan 20, 9:18 PM
Type: Travel
Status: Open
Qty: 17
⏳ 2.3 business days
🔧
Status: Tech On Site by Chris Galasso Jan 22, 10:14 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 19h
⏱️
▶
2 3x Labor Added Jan 22, 10:54 AM
3x Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Chris Galasso
From: Completed, Tech On Site
To: Incomplete, Completed
Duration in Previous: 41m, 0m
✔️
Status: Completed by Chris Galasso Jan 22, 11:23 AM
From: Incomplete, Completed
To: Completed, Incomplete
Duration in Previous: 26m, 0m
💵
Expenses Added Jan 22, 11:08 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jan 22, 11:16 PM
Type: Labor
Status: Open
Qty: 3
💵
Expenses Added Jan 22, 11:24 PM
Type: Expenses
Status: Open
Qty: 1
🔍
Status: L2 Screening by Kimberly Hardison Jan 23, 1:29 PM
From: Incomplete
To: L2 Screening
Duration in Previous: 1d 2h
📦
▶
2 Parts Requested Jan 23, 1:55 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 26m
💵
Expenses Added Jan 23, 8:55 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Jan 23, 9:02 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Jan 23, 9:07 PM
Type: Labor, Travel
Status: Open
Qty: 5.5, 0.5, 17
⚠️ 6.4 business days
🔩
▶
2 8x Parts Added Feb 2, 12:55 PM
8x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 9d 23h
⏳ 4.0 business days
📦
▶
3 Parts Requested Feb 5, 3:19 PM
Parts Requested → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00089830
Status: Closed
📦
Status: Awaiting Parts by Keith Weiss
From: Reschedule
To: Awaiting Parts
Duration in Previous: 3d 2h
⚠️ 5.0 business days
🔩
▶
2 2x Parts Added Feb 11, 1:34 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 5d 22h
⚠️ 9.0 business days
📦
▶
2 Parts Requested Feb 24, 2:32 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Lawrence Yoder
From: Reschedule
To: Awaiting Parts
Duration in Previous: 13d 0h
📅
Status: Ready for Scheduling by Audrey Tharp Feb 25, 11:46 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 21h 13m
🔩
2x Parts Added Feb 25, 1:26 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🆕
▶
2 Status: Entered Feb 26, 9:16 AM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
🆕
▶
3 Status: Entered Feb 26, 4:39 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-10T13:00:00.000+0000
⚠️ 5.9 business days
📦
Parts Requested Mar 5, 10:05 AM
Order: 00091606
Status: Closed
⏳ 4.0 business days
⏱️
▶
2 Labor Added Mar 10, 4:58 PM
Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Brandon Green
From: Scheduled
To: Incomplete
Duration in Previous: 11d 23h
⏳ 2.9 business days
🔍
Status: L2 Screening by Jessica Sells Mar 12, 9:22 AM
From: Incomplete
To: L2 Screening
Duration in Previous: 1d 16h
📦
▶
2 Parts Requested Mar 12, 10:22 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 0m
🚨 11.0 business days
🔩
▶
2 9x Parts Added Mar 26, 3:06 PM
9x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 14d 4h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Mar 27, 3:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-01T17:00:00.000+0000
📅
▶
2 Dispatch Scheduled Mar 27, 4:26 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-01T19:30:00.000+0000, 2026-04-01T20:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Mar 27, 4:36 PM
Scheduled For: 2026-04-01T21:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Mar 27, 5:00 PM
Scheduled For: 2026-04-01T18:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Mar 27, 5:06 PM
Scheduled For: 2026-04-01T20:00:00.000+0000, 2026-04-01T19:30:00.000+0000
⏳ 2.9 business days
📅
▶
3 Dispatch Scheduled Mar 31, 10:51 AM
Dispatch Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-01T14:30:00.000+0000, 2026-04-01T16:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-01T16:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added Apr 1, 6:10 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled
To: Completed
Duration in Previous: 5d 2h
🏁
Status: Closed by Brandon Green Apr 1, 6:23 PM
From: Completed
To: Closed
Duration in Previous: 11m
⚠️ 5.7 business days
💵
Status: Billing Review by Diane Patton Apr 8, 11:09 AM
From: Closed
To: Billing Review
Duration in Previous: 6d 16h
🚨 70.0 business days
🏁
Status: Closed by Diane Patton Jul 17, 12:54 PM
From: Billing Review
To: Closed
Duration in Previous: 100d 1h
📄
▶
3 Status: Ready to Bill Jul 17, 1:10 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-267729

Bottlenecks

L2 Screening
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Awaiting Parts
Duration: 6.6 business days (threshold: 3.0 business days)
Exceeded by 3.6 business days
Reschedule
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Awaiting Parts
Duration: 4.5 business days (threshold: 3.0 business days)
Exceeded by 1.5 business days
Reschedule
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Scheduled
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days
Awaiting Parts
Duration: 11.0 business days (threshold: 3.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Billing Review
Duration: 70.0 business days (threshold: 2.0 business days)
Exceeded by 68.0 business days

🔗 Related Artifacts

📞
Case 00555703
Closed
📦
Parts Order 00087657
Closed
📦
Parts Order 00088985
Closed
📦
Parts Order 00089829
Closed
📦
Parts Order 00089830
Closed
📦
Parts Order 00090985
Closed
📦
Parts Order 00091606
Closed
📦
Parts Order 00092220
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Brandon Green
Scheduled
Apr 1, 12:00 PM
Created
Jan 5, 4:45 PM
Invoice #
SM-267729

Work Details (52)

Name Type Status Qty Amount Date
WL-03055232 Parts Open 1 $171.45 Jan 6, 4:41 PM
WL-03055233 Expenses Open 1 $0.00 Jan 6, 4:41 PM
WL-03068276 Expenses Open 1 $0.00 Jan 16, 3:05 PM
WL-03072659 Labor Open 9.5 $0.00 Jan 20, 8:48 PM
WL-03072657 Labor Open 0.5 $0.00 Jan 20, 8:48 PM
WL-03072658 Labor Open 3 $0.00 Jan 20, 8:48 PM
WL-03072665 Expenses Open 1 $0.00 Jan 20, 8:53 PM
WL-03072674 Expenses Open 1 $0.00 Jan 20, 9:03 PM
WL-03072675 Expenses Open 1 $0.00 Jan 20, 9:03 PM
WL-03072676 Expenses Open 1 $0.00 Jan 20, 9:03 PM
WL-03072682 Expenses Open 1 $0.00 Jan 20, 9:07 PM
WL-03072680 Expenses Open 1 $0.00 Jan 20, 9:07 PM
WL-03072681 Expenses Open 1 $0.00 Jan 20, 9:07 PM
WL-03072728 Travel Open 17 $0.00 Jan 20, 9:18 PM
WL-03074840 Labor Open 0.25 $0.00 Jan 22, 10:54 AM
WL-03074841 Labor Open 1 $0.00 Jan 22, 10:54 AM
WL-03074842 Travel Open 4 $0.00 Jan 22, 10:54 AM
WL-03076227 Expenses Open 1 $0.00 Jan 22, 11:08 PM
WL-03076229 Labor Open 3 $0.00 Jan 22, 11:16 PM
WL-03076233 Expenses Open 1 $0.00 Jan 22, 11:24 PM
WL-03077519 Expenses Open 1 $0.00 Jan 23, 8:55 PM
WL-03077528 Expenses Open 1 $0.00 Jan 23, 9:02 PM
WL-03077540 Labor Open 5.5 $0.00 Jan 23, 9:07 PM
WL-03077541 Labor Open 0.5 $0.00 Jan 23, 9:07 PM
WL-03077542 Travel Open 17 $0.00 Jan 23, 9:07 PM
WL-03088078 Parts Open 2 $4.42 Feb 2, 12:55 PM
WL-03088077 Parts Open 1 $5.83 Feb 2, 12:55 PM
WL-03088079 Parts Open 2 $14.84 Feb 2, 12:55 PM
WL-03088080 Parts Open 2 $18.04 Feb 2, 12:55 PM
WL-03088081 Parts Open 1 $0.00 Feb 2, 12:55 PM
WL-03088082 Parts Open 2 $6.66 Feb 2, 12:55 PM
WL-03088083 Parts Open 1 $2.28 Feb 2, 12:55 PM
WL-03088084 Expenses Open 1 $0.00 Feb 2, 12:55 PM
WL-03101037 Parts Open 1 $32.40 Feb 11, 1:34 PM
WL-03101038 Expenses Open 1 $0.00 Feb 11, 1:34 PM
WL-03119503 Parts Open 1 $4.00 Feb 25, 1:26 PM
WL-03119504 Expenses Open 1 $0.00 Feb 25, 1:26 PM
WL-03137946 Labor Open 0.25 $0.00 Mar 10, 4:58 PM
WL-03161167 Parts Open 1 $2.21 Mar 26, 3:06 PM
WL-03161168 Parts Open 2 $14.86 Mar 26, 3:06 PM
WL-03161169 Parts Open 1 $33.60 Mar 26, 3:06 PM
WL-03161170 Parts Open 1 $74.25 Mar 26, 3:06 PM
WL-03161171 Parts Open 1 $44.55 Mar 26, 3:06 PM
WL-03161172 Parts Open 2 $18.04 Mar 26, 3:06 PM
WL-03161173 Parts Open 2 $6.66 Mar 26, 3:06 PM
WL-03161174 Parts Open 1 $2.28 Mar 26, 3:06 PM
WL-03161175 Expenses Open 1 $16.53 Mar 26, 3:06 PM
WL-03169427 Labor Open 2.25 $0.00 Apr 1, 6:10 PM
WL-03169428 Labor Open 0.75 $0.00 Apr 1, 6:10 PM
WL-03169429 Labor Open 3.5 $0.00 Apr 1, 6:10 PM
WL-03169430 Travel Open 105 $0.00 Apr 1, 6:10 PM
WL-03169431 Travel Open 200 $0.00 Apr 1, 6:10 PM

Details